Human Resources Management

Kevin Ferra, MBA, GPHR

Address: PO Box ***** Doha, Qatar Mobile: +974-****-**** Email:

*******@*****.***

Qatari Business Visa, Sponsored by the Qatar Foundation with NOC Letter

Summary of Qualifications

Accomplished professional with nine years of human resources experience in

healthcare and higher education, including extensive international

experience in the Middle East, China, the Philippines, and the United

States. GPHR certified with MBA degrees from Georgetown University and

ESADE Business School (July 2011). Significant experience includes:

creating expatriate management programs, developing global recruitment

infrastructures and processes, designing, implementing, and overseeing

applicant tracking and HRIS systems, performing in dynamic, high-pressure

environments, and presenting complex ideas and issues before large and

small groups of sophisticated end-users in a highly diverse, multi-national

environment.

Professional Experience

Georgetown University

2006 - Present

Recruitment and Retention Officer, Doha, Qatar

March 2008 - Present

School of Foreign Service in Qatar (SFS-Q)

Education City, Qatar Foundation's multibillion-dollar flagship project,

is the first large scale academic experiment in an Arab Islamic Country.

Approximately 46% of university students are Qatari and 45 different

nationalities are represented by students, staff and faculty. The multi-

university consists of six highly ranked American universities including

Georgetown University's School of Foreign Service in Qatar.

> Serve as an integral part of a human resources team that is

responsible for expatriate relocation, assignment management, and

repatriation of employee and family. This includes: compliance with

Qatari and US Labor law, housing and immigration, employee and

community relations, global benefit administration, safety and

security, health and wellness, and international tax management.

> Plan, develop, and manage talent attraction, recruitment

infrastructure, and processes to support the exponential growth of SFS-

Q. Effectively manage a recruitment strategy, including selection and

salary negotiation, of over 60 highly specialized searches within the

Gulf Cooperation Council (GCC) and globally. This allows SFS-Q to

operate efficiently and competitively in a country with a major human

capital shortage.

> Key member of a Qatar-based design and implementation team responsible

for ushering in an organization-wide, comprehensive HRIS system, with

a primary focus on ensuring system compliance with both local and

international procedures and requirements. Working with counterparts

on the D.C. main campus, our goal has been to develop an HRIS system

capable of capturing myriad data centered around recruitment, payroll,

and talent management, with an eye on predicting future needs that may

arise as the institution pursues its international expansion strategy.

> Design, implement, and oversee the management of the community

relations function, which includes development of the SFS-Q community

website to support expatriates and their families from over 40

countries. This also includes the effective management of the

Community Relations Officer and provides education/guidance to SFS-Q

community members on: spousal employment, elementary and secondary

schooling options, and key services available in Doha.

> Manage, in collaboration with global consulting firm Towers-Watson, an

organization-wide opinion survey which serves as part of a long-term

strategic review. Oversee feedback and action planning groups and

will develop recommendations for more efficient operational processes,

clearer policies, and better organizational communication.

Senior Recruiter and Advertising Specialist, Washington, DC, United States

2006- 2008

Main Campus

> Responsible for sourcing, recruiting, and screening candidates for

over 300 university departments to provide qualified individuals for

high priority, hard-to-fill, positions ranging from Associate Vice

President and Chief Audit Executive to Laboratory Manager. Trained

and managed day-to-day activities of one recruiter.

> Served as an internal consultant for external advertising. This

included research, recommendations, and placement of both online and

print advertisements, along with all billing and reconciliation

activities for a $300,000 advertising budget. Responsible for creating

and marketing a menu of recruitment services to university

departments.

Maxim Healthcare Services

2002-

2006

Private, for-profit, organization that provides a variety of solutions to

the healthcare industry including: facility staffing, private duty patient

care, flu and wellness services, government services, physician services

and travel nursing.

International Healthcare Recruiter, Canada, China, Philippines

2004-2006

> Established a remote testing, credentialing, and assessment office in

the Philippines; recruited and trained a team of three to manage daily

business operations.

> Partnered with foreign nursing universities, US embassies, and foreign

governments to successfully process 500+ registered nurses, physical

therapists and medical doctors from over 30 different countries;

generated over $1 million in revenue for a start-up division of the

organization.

> Planned quarterly recruitment trips to the Philippines, Canada, and

multiple cities in China; Responsible for filing immigration

applications for permanent residency (green card), TN Visa (Canada),

and adjustment of status cases with the US Government.

Corporate Trainer, Columbia, MD, United States

2003-2004

> Worked with executive leadership to develop a superior training

curriculum; Conducted classroom based and virtual trainings on a

weekly basis covering topics such as situational leadership, client

management and contract negotiation. Trained 700+ Recruiters working

throughout 7 divisions of the company covering 42 states and over 300

branch offices. Part of the design and implementation team for the

HRIS and applicant tracking systems.

Healthcare Recruiter, Pittsburgh, PA, United States

2002-2003

> Hired and managed 320+ healthcare professionals to work as supplement

staff in nursing homes, hospitals, and assisted living facilities;

provided 24/7 program management services. Managed a wellness program

for 200+ clinics. Created homecare services division; turned office

profitable in 9 months.

CertificatIONS and Awards

British Psychological Society Certificates of Competence in Occupational

Testing - Level A - 2010

Qualified to order, administer, score, interpret and provide feedback on a

complete range of ability, aptitude and personality assessment tools.

Broad perspective on the use of psychometric tools for the selection or

development of people.

Global Professional in Human Resources (GPHR) Certified ( 2009

The certification, awarded by the HR Certification Institute, signifies the

possession of theoretical knowledge and practical experience in

international human resource management necessary to pass a rigorous

examination demonstrating a mastery of the body of knowledge in the field.

To become certified, an applicant must pass a comprehensive examination and

demonstrate a strong background of professional human resource experience.

The certification recognizes an advanced understanding of employment law

and practices in the United States, the European Union, the United Kingdom,

India, China, and Canada.

Professional Management Certificate ( 2008

Washington DC, USA, Georgetown University, Department of Training and

Development

60 credit program tailored to develop highly skilled professional managers

and effective leaders.

Human Resource Generalist Certificate ( 2007

Washington DC, USA, The George Washington University and Council on

Education in Management

Designed to educate HR professionals on best practices, employment law,

compensation and benefits.

Georgetown University

Human Resources All Staff Recognition Award Winner 1st quarter 2007-2008

Human Resources Achievement Award Winner 2nd quarter 2007-2008

EDUCATION

Georgetown University, Washington, DC

Master of Business Administration ( 2011

McDonough School of Business and Edmund A. Walsh School of Foreign Service

Concentration in Global Trade and International Policy

Coursework in the United States, Spain, Argentina, Brazil, India, and

Russia

Master's Project: "Recruitment and Retention of International

Assignees for countries in the failed states"

Escuela Superior de Administraci n y Direcci n de Empresas, Barcelona,

Spain

Master of Business Administration ( 2011

ESADE Business School

Concentration in Entrepreneurship and Social Innovation

Bangalore, India Consulting Project: "How does 3M India maintain

culture through rapid personnel expansion and

organizational/geographic decentralization? How does 3M India develop

leadership that can successfully manage rapid revenue, employee and

responsibility increases while also decentralizing?"

Duquesne University, Pittsburgh, PA

Bachelor of Science Degree in Business Administration ( 2002

Palumbo-Donahue School of Business

Concentration in Marketing

Minor in International Business

GPA: 3.6/4.0; Graduated Cum Laude

Semester at Sea, Institute of Shipboard Education ( Spring 2001

Study abroad program through the University of Pittsburgh, which provided

an integration of class work and international fieldwork exploring the

different cultures and societies in ten countries throughout Africa, Asia,

and South America.

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