Customer Service Manager

#* – *** Berkshire Dr.,

London, ON N*J *R*

226-***-****

Lisa Violette

Education 1985-1986 Travel Career Canada College Ottawa,ON

**** ******* ****** ********* ****** Petawawa, ON

-received my grade 12 diploma

crafts, Aquafit (water aerobics)

Interests & Activities

Certified Training: 2008/09: Food Safety

May 9, 2012 – present: KFC, Wellington & Southdale, London

Work experience

Cashier

Dec. 2013 – June 2014 – Tim Horton’s - Cashier

Nov. 2011 – May, 2012: Alliance –Telemarketing; Activ8 – Selling credit cards

May 10, 2011 – Nov. 23, 2011: 1659834 Ontario Inc./ Canadian Tire Gas Plus C/O Tabrez

Ahmed, 255 Chelton Rd., London, ON

Scheduling, ordering, paperwork

Oct. 2009 –May 4, 2011: Shell Canada/Alwahid Inc., 1140 Highbury Ave.,

London, ON

Manager of four Shell Gas Station sites – scheduling, deposits, paychecks, sit e

inspections, training of staff

June, 2009 – Oct., 2009: Shell Canada, Fanshawe Park Rd. London, ON

Customer Service

2008 –June, 2009: Tim Horton’s, Fanshawe Park Rd. W. London, ON

Supervisor/Storefront

2007 – 2008: Sam’s Club London, ON

Demonstration Person

2006 – 2008: Kentucky Fried Chicken London, ON

Customer Service/Manager on Duty

2003 – 2006: McDonalds London, ON

Customer Service

Responsible for serving customers.

Daily cleaning and stocking of service and lobby areas.

Tim Horton’s

2003: Exeter, ON

Baker

Responsible for baking the baked goods made for the patrons of Tim Horton’s

2000 – 2002: McDonalds W innipeg, MB

Customer Service

Responsible for serving customers and counting cash prior to shift changes

Daily cleaning and stocking of service and lobby areas

1999-2000: Publishers Clearing House W innipeg, MB

Mail Room Sorter

Sorted and file mail for sweepstake campaigns

Processed payments (cheques and credit cards) and cancellations on

a computerized account system

Processed new subscriptions into computerized account system

1998-1999: Readers Digest W innipeg, MB

Client account servicing on inbound switch

Account maintenance

Payment processing

Fielding customer complaints

Sales of promotional items

Adding to current orders to provide additional items

Adult Education (Home Builders) Hospitality Coordinator at Emmanuel

Volunteer Experience

Pentecostal church

Parent Volunteer at Ecole J.B. Mitchell School -help with field trips and

crafts with students

Janet Snell, McDonalds

References 519-***-****

Janice O’Neal, retired teacher 519-***-****

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