Project Manager Management
Resume:
Roles: Experience Summary
Project Management An experienced, team-oriented PROJECT MANAGER with
Change Management more than 14 years experience in Information
Team Leadership Technology industry with last 7 years in the
Knowledge Transfer telecommunications industry. Well versed with
Training Requirements gathering techniques, complete SDLC
Mentor and project management methodologies. Recognized
On Shore/ Off Shore Vendor for exceptional ability to develop processes and
Management procedures as well as training documentation for
Circuit Installation / Operations Business Units and end users. Broad
Decommissions experience in profit analysis, cost tracking,
Resource Management compliance management and Budgeting. Perform
Budget Management high-level analysis to determine root cause and
Project Scheduling troubleshooting major problems. Highly organized
Infrastructure Experience: professional and effective communicator with
WAN/MAN/LAN Implementations / experience in training and team mentoring to reach
migrations targeted goals.
Firewall Security Skills Inventory
Tools/Methods: Project Management:
Microsoft Project Service Delivery
Life Cycle Project Management Project Planning & Development
Risk Management
ITIL V3 Communication Management
SDP 21 Scope Management
Microsoft Office Requirements Gathering
Microsoft Visio Resource Management
Toad Vendor Management
SQL Budget Management
QA / UAT Knowledge Management
AQT Implementation/Deployment
DTS
Industry Application: Analysis/Design:
Telecommunication Industry Analyze multiple applications to determine issues
Warehouse Industry with data and worked with development team on
Automotive Industry finished product.
Financial Services Industry Write scripts
Education: Creates queries to extract data for reporting
M.S.A. Central Michigan
University Qality Assurance:
Information Resource User Acceptance and Validation Testing
Management
B.B.A. Walsh College Business
Admin
Finance
Additional Training:
PMI, currently pursuing PMP
Six Sigma, currently pursuing
ITIL V3 Foundations Certified
Chronological Summary of Experience
Project Manager
AT&T (Contract Position: General Motors Account) November 2007 - November
2009
Provided project management for IT projects with price ranging in value
from 500k to 3 M, ensuring timely completion. Managed customer needs and
single or multi Vendor project teams to achieve project success and to
ensure total Customer satisfaction. Initiated, developed, and
implementation of projects. Facilitated technical reviews, equipment
procurement, and managed other project related activities and processes.
Primary contact for day-to-day project interface with the Customer and
project teams to include outside Contractors, Subcontractors and Vendor
personnel.
> Managed coordination of and approval Change Requests for varies projects
> Managed project resources and used key milestones to ensure control of
project schedule and cost.
> Identified project risks and issues and took immediate action to
communicate, resolve or escalate, and identified viable solutions for
internal customer consideration.
> Spearheaded ANX Migration Project completed on schedule within budget and
was awarded the "Escalade Award"
> Named Star Performer for assisting GM with emergency change of "2010
Buick Lacrosse" Web Launch.
Project Manager- GM/GMAC Separation Project
AT&T (Contract Position: GMAC Account) MARCH 2007 - November 2009
Provided project management for IT projects with price ranging in value
from 500k to 1.5 M, ensuring timely completion. Managed customer needs and
single or multi Vendor project teams to achieve project success and to
ensure total Customer satisfaction. Initiated, developed, and
implementation of projects. Facilitated technical reviews, equipment
procurement, and managed other project related activities and processes.
Primary contact for day-to-day project interface with the Customer and
project teams to include outside Contractors, Subcontractors and Vendor
personnel.
> Managed project resources and used key milestones to ensure control of
project schedule and cost.
> Identified project risks and issues and took immediate action to
communicate, resolve or escalate, and identified viable solutions for
internal customer consideration.
> Prepared project plans and identified milestones and for each GMAC site
> Reported weekly status updates to GMAC Program manager
> Awarded "Cadillac Award" for Any to Any Rule removal Project
Project Manager
American Communications Network (ACN) MARCH 2004- March 2007
Responsible for managing customer needs and single or multi Vendor project
teams to achieve project success and to ensure total Customer satisfaction.
Initiated, developed, and implementation of projects. Facilitate
technical reviews, equipment procurement, and manages other project related
activities and processes. Primary contact for day-to-day project interface
with the Customer and project teams to include outside Contractors,
Subcontractors and Vendor personnel.
> Developed and/or rely on the Project Plan as the controlling document of
the project constraints (scope, schedule/time, cost, and quality).
> Managed project resources and use key milestones to ensure control of
project schedule and cost.
Business Analyst
American Communications Network (ACN) JUNE 2003 - March 2004
Analyzed business processes and document functional system requirements to
successfully implement telecommunications databases in a SQL environment.
Initiate, develop, and implementation of projects. Facilitate technical
reviews, equipment procurement, and manages other project related
activities and processes. Provides dedicated production support to
facilitate resolution of technical issues, and system/production problems.
Work with upper management and business users to develop and design key
metrics reports for Operations business unit.
> Designed and document detailed test cases to cover all levels of testing
functional, regression and system.
> Designed and develop weekly and monthly Operations metrics reports (SQL
and Oracle based reports)
> Created audit reports to track processes and report on order exceptions
and discrepancies, saving time and delivering excellent customer service
Network Administrator
General Fasteners Company February 2001 - August 2002
Maintained TCP/IP and LAN/WAN networks consisting of five servers for more
than 300 clients. Purchased third-party support and maintenance for
clients. Installed new PCs and configured to corporate network.
> Led cross-functional teams in developing policies and procedures for
disaster recovery plan
> Established new departmental procedures for maintenance and support
programs
> Consolidated departmental and remote sites into standard corporate
network
> Participated in implementation of server in Dynamic Host Configuration
Protocol (DHCP) in Virtual Private Network (VPN) for new corporate system
rollout
> Assisted in planning and implementing corporate Windows Active Directory
structure
Project Analyst - Desktop Refresh Project
TekSystems (Ford Motor Credit Contract Position) Sept. 2000 - February
2001
Directed activities of field technicians for more than 70 remote sites,
managing support desk, telephone support center, scheduling, and staffing.
Troubleshot hardware and software. Oversaw installation and configuration
of new PCs, hardware, and software; tested printers and PCs.
> Decreased PC errors and labor hours through training of field technicians
and process documentation for installation of new PCs.
> Reduced unresolved calls by 50% implementing new support and call
escalation procedures
Help Desk Supervisor/Systems Analyst
WESCO(West Michigan Computer CO-OP) November 1998 - September
2000
Managed phone support, scheduling, and staffing for on-site systems help
desk of five associates. Oversaw installations, upgrades, and
troubleshooting of hardware, software, PCs, and printers. Designed,
documented, and implemented policies and procedures and conducted training.
> Implemented Help Desk procedures and call escalating systems that
resulted in higher customer satisfaction and fewer unresolved calls
> Documented and trained peers and credit union clients for dial-up and
ISDN backup, decreasing the down time for clients while experiencing
Frame Relay/Multi-drop line outages
> Facilitated cross-functional teams in developing policies and procedures,
resulting in the successful implementation of a disaster recovery plan
for the company
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