Customer Service Administrative Assistant

Location:

Posted:

January 03, 2011

Shana R. Craft

Freeport, PA 16229

Qualifications

Over 17 years experience in office and administrative positions.

Experience in customer service, training, collections, billing,

patient accounts, insurance and other administrative tasks. High

emphasis on accomplishing company goals. Team player and highly

motivated. Energetic and able to multi task.

Work History

2005-present - Credit Bureau Central, Collector

Daily collections, deposits, client payments, cash journals, credit

file information.

Process daily credit card and check by phone payments. Train new

collectors and

work with clients daily on insurance and adjustments.

2004-2005 - Burkett Radiator, Secretary

Answered phones, processed all daily repair tickets, ordered supplies,

monthly

statements, daily deposits.

2000-2003 - Puckett Machinery, Administrative Assistant

Answered phones, equipment inventory, created proposals for outside

sales rep,

daily cash deposits, purchase orders.

1993-2000 - Cellular South, Administrative Assistant

Assistant to area manager of 6 markets throughout the southern region.

Customer service, billing, inside sales, inventory, daily cash

deposits,

proposals and training. Worked closely with Market manager on public

relations and events.

Education

1981-1983 - Haywood High school -

Basic studies and 2 years vocational office education course. Diploma

1991-1992 - Moore Career College

13 month course in Business and Computer graduated 4.0

References

Terrell Knight, Director of Sales

Cellular South 1-800-***-****

Eugene Howard, Owner

Burkett Radiator 601-***-****