Manager Project

Executive Summary

. **+ years of successful public and private sector delivery management

experience leading mission critical infrastructure, software development

and implementation projects involving strategic business and technology

change and providing measurable financial results for the client.

Demonstrated ability to lead multiple, multi-cultural and global teams of

up to 60 people, often in a matrix environment, in the delivery of

integrated client solutions. Consistent delivery of on-time and on-budget

results

. Skilled in building and managing high performance teams. Projects ranged

in value from $5M to over $30M in annual revenue. Hands-on experience in

all life-cycle phases, from concept through delivery and operations.

Proficient in project estimation, elaboration of project plans, creation

and management of project P&L statements

. Highly practiced in establishing and maintaining collaborative and

collegial relationships with executives, steering committee members, and

client sponsors. Skilled in developing effective business cases for

client action. Acted as a trusted and strategic advisor, assuming a lead

role in influencing client expectations and ensuring client satisfaction

. Knowledgeable in the development of effective strategies for IT and

globalization services utilizing offshore resources. Experienced in the

management of global delivery projects utilizing India

. Thorough understanding of managerial and project management techniques.

Accomplished in prioritizing projects, resource utilization and achieving

performance standards. Proficient in Word, Excel, PowerPoint, MS Project

and Visio

. Domain expertise in: healthcare - provider and payer(Blue); IT

outsourcing; financial services; utilities; de-regulated energy market

(ERCOT); retail; transportation; legal; off-shore; state government;

Federal IT procurement; telecommunications

Professional History

2010 - Present Comsys, Inc. Overland Park, KS

Senior Project/Program Manager

. Assumed responsibility for turning around failing HIPAA 5010

implementation project. Determined current state, developed and

implementing plan to deliver project with revised strategy and timeline.

Scope includes replacement of Trizetto THG with Edifecs TM integrating to

FACETS XC as well as upgrade to 5010 formats.

. Stabilized ITS 11.1 Blue2 4.2 implementation project. Developed process

to streamline the implementation of ITS and Blue2 releases creating

reusable, configurable artifacts and processes that improve effectiveness

of execution and predictability of results. Coordinated ITS and Blue2

delivery with POS and 5010 implementation projects for Blue Cross Blue

Shield of Kansas City.

. Developed IT strategic plan and future state architecture for the second

largest grocery wholesaler in the United States.

2004 - 2009 CIBER, Inc. Greenwood Village, CO

Director

. Review oversight and risk mitigation for multi-million dollar projects,

verifying adherence to policies, procedures and best practices

encompassing a wide range of disciplines: application development; agile

and model driven development; IT outsourcing; SOA development; ERP

implementations including SAP, Lawson and Oracle's PeopleSoft software

products

. Performed quality and compliance reviews of contractual agreements such

as statements of work and RFP responses in both the public and private

sector. Validated that the contractual agreements define the working

relationship, commitments made and represents the defined roles,

responsibilities, scope, deliverables, schedule, costs and project

management control processes for the project

. Demonstrated ability to turn around under-performing entities by

improving productivity, profitability and customer retention

. Stabilized outsourcing engagement increasing billable revenue with

commercial client 40%

. Produced consistent revenue growth in new and existing outsourcing

client accounts

. Increased consulting revenue from $200K to $3.5M at state government

client

. Thorough knowledge of process improvement and quality management methods,

metrics and best practices over the full development life cycle

. Practical, hands-on experience working with delivery assurance policies,

procedures, and principles with a particular focus on off-shore

engagements

. Led and mentored an offshore quality assurance team, developing and

enhancing their QA strategy and processes

. Accomplished in the provision of delivery management support to field

personnel:

. Mentored, counseled and coached project managers, teams and team members

. Provided input and guidance into the staffing process

. Coached and assisted troubled projects - mentored and guided BA team in

the use of UML to present business requirements in use cases.

2003-2004 Spencer Reed Group Overland Park, KS

Consultant

. Led GSA IT procurement process from inception through contract award and

execution for DOD and Civilian government agencies utilizing GSA's

assisted procurement program. Responsible for financial oversight of a

portfolio totaling in excess of $250M over the life of the contracts

. Requests ranged in size from $100K to $23M.

. Portfolio managed totaled $250 million over the life of the contracts.

. Evaluated IT requests, structured statements of work, and negotiated

terms of contracts, with a specific emphasis on IT services engagements.

Managed ongoing projects, reviewed and processed requests for service and

contractual changes

2002-2003 Bowne Business Solutions Kansas City, MO

Account Manager

. Managed the outsourced support operation for an international law firm

with a support staff of 52 in 8 locations. Negotiated and managed service

agreements for a total contract value of $15+M. Ensured contractual

obligations were met. Set service performance metrics and ensured

corrective actions for non-performance. Conducted performance reviews,

established cross-functional teams to address, drive and resolve

operational issues

. Improved financial performance from a 20% net income deficit to target

results in one year

. Delivered results in which customer satisfaction scores shifted from a

"neutral " rating to a "very satisfied" rating year over year

. Developed and implemented knowledge management, training and development

programs resulting in an improved customer experience through an increase

in first call resolution performance from 50 to 80% while improving morale

and reducing staff attrition by 20% in less than twelve months' time

. Led the solution design, estimation, and proposal development for new

outsourcing opportunity with existing client

1999-2001 Concero, Inc. Austin, TX

Client Solutions Director

. Program manager supervising multiple, high visibilty, multi-million

dollar development projects at Fortune 500 clients

. Responsible for all financial and staffing requirements of projects

. Project estimation, elaboration of project plans, creation and management

of project P&L statements

. Hands-on experience in all life-cycle phases, from concept through

delivery and operations

. Led JAD sessions to define business requirements for application

development.

. Completed all projects on time and within budget.

. Developed proposals and created strategies to win business in both major

new and existing accounts such as TXU and American Airlines. Developed

engagement strategies to capture customer mind share. Scoped

opportunities, developed proposals and statements of work

1997-1999 Karen Mills & Associates, LLC Kansas City, MO

Independent IT Consultant - Hospital Network Manager

. Interim Network/systems manager, reporting directly to the CIO for St

John's Regional Health Center, a 400 bed acute care facility, designing

technical solutions for business needs of hospital.

. Responsible for all aspects of network infrastructure management, from

capital budgeting to selection of enhancements, support structures and

system management tools to support the hospital's move from a mainframe to

a distributed computing environment

. Provided technical support of project to migrate clinical and financial

applications (HBOC) to new versions and platforms

. Re-designed network infrastructure for redundancy, security and

flexibility

. Developed and implemented solution to stabilize hospital network,

reducing network related downtime 95%

. Re-designed desktop and systems management processes to reduce total cost

of ownership

1996-1997 Ernst & Young LLP Kansas City, MO

Manager

. Reviewed and assessed security of Fortune 500 client infrastructures,

including multiple platforms and environments, identifying the most

critical security needs

. Developed and executed IT strategies, processes, and technologies,

utilizing broad business knowledge to create technical solutions aligned

with corporate vision and strategy for clients such as Magna Financial,

Farmland Industries, Koch Oil and AAA of MO

. Created proposals and responses to RFPs for new consulting opportunities

1994-1996 TSS (a subsidiary of IBM) Kansas City, MO

Network Engineering Team Lead

. Marketed network engineering skills of 13 engineers internally to IBM

for outsourced support of clients such as Blue Cross Blue Shield of

Kansas, Western Resources, Payless Shoes and Sprint

. Managed service requirements for major customers such as in customer-

critical situations for IBM. Negotiated pricing, schedules and resource

allocation

. Increased billable revenue from $150K to $1.5M in one year

. Diagnosed root cause of system failure in two days resulting in savings

of over $500K in hardware replacement expense

Education

University of Missouri - Columbia - BA Economics

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