Customer Service Representative

Gregory Leonard

**** ***** **** *****

Coral Springs, FL 33065

Cell: 954-***-****

Email: ***********@*****.***

Objective: Identifying procedures needed to maintain a reliable and

efficient network to keep the organization running smoothly and

profitably.

Education: ATI Career Institute

09/2009-11/2010

Associate Degree- Network Administrator

Qualification

. Having the ability to communicate effectively by being an active

listener.

. Able to translate customer's problem into a solution by being an

affective problem solver.

. Posses strong skills in customer Service with the ability to work in a

fast pace environment.

. Proficient in Microsoft Office (PowerPoint, Word, Excel, Outlook), and

the use of office equipments in Window Vista, XP and 7.

. Type 40 WPM, with over 10, 000 keystrokes and accuracy.

Experience

02/08- 05/10 R.L. Schreiber - Pompano Beach, FL

Position: Account Executive

. Responded to customer inquiries through live chat on our site

in real time.

. Created Accounts and Provided answers to inquiries relating

to products, order status, shipments and any other

questions that may arise.

. Managed customers and distributors account by completing

contract forms, prepared changes of address records and

issues.

. Exceeded customers and distributors expectations by locating

products and recommended alternative options.

. Delivered quality customer service tailored to individual

customer needs, endured open lines of communication between

all concerned, and handled all aspects of financial

management and reporting.

. Evaluated new product and implementing the best practice.

03/06-01/08 LabCorp - Chesapeake, VA

Position: Accessioner

. Prepared all specimens received for testing in designated

laboratory departments or locations such as staging of

specimens, centrifuge, separate serum, and blood smears.

. Forwarded accessioned specimens to designated laboratory

location(s); and located and corrected any discrepancies.

. Prepared excess specimen samples for storage and resolves and

document problem specimens.

04/03- 03/06 AEC Alliance - Coral Springs, FL

Position: Customer Service Representative

. Responded promptly to inbound and outbound calls in support

of customer needs.

. Conveyed in a reassuring manner step by step instructions to

resolve application issues.

. Recorded details of inquiries, comments and complaints.

. Exercised strong interpersonal communication skills with

customers and department personnel.

. Completed contract forms, prepared change of address records,

and issues discontinuance orders.

09/02 - 04/03 Spherion Staffing Services - New York

Position: Transformation Information Coordinator

. Maintaining information systems files of data transfer.

. Transferred information to appropriate systems.

. Liaison for multiple business units to collectively gather

the data file.

. Hands on PC support experience.

To Whom It May Concern:

I am writing in reply to the classified ad seeking to fill the position of

Customer Service Representative. I believe my trainings and experiences

make me a good candidate. I have assisted all types of customers and

clients in various kinds of settings with excellent communication skills.

I am hardworking, analytical and like taking initiative. My ability to

adapt and be flexible can be an asset to your company; working in a team

environment and independently is a quality I find important in the Customer

Service Representative; by having the ability work well with people and

having good listening skills is essential to being successful and I

proficient in Microsoft Word, Excel, PowerPoint and Outlook. I would

appreciate the opportunity of expressing to you how I believe the

combination of experiences makes me a good candidate for this position.

Sincerely,

Gregory Leonard

Contact this candidate