Manager Project

EDWARD A. FERNANDEZ

***-* ******** *****, **** Valley, CA 94941

415-***-****, **@***********.***, U.S. Citizen

SUMMARY

Over 20 years of information technology experience in both public and

private sectors, with over 10 years of management experience, including

complete responsibility for domestic & international data center

operations.

Strategic/Tactical Software / Database / Web Change / Process

Planning/Budgeting Development Management

Policy Development / Project / Vendor / Contract Security Planning /

Administration Management Compliance

Central / Distributed Data Disaster / Continuity Planning Systems Analysis /

Operations Redesign

Staff Supervision / ERP/CRM/Payroll Help Desk Operations /

Development Implementation/Integration Support

EXPERIENCE

Director, Information Technology

February 2002 - April 2009

Conrad Imports, Inc., San Francisco, CA

Directed IT operations, policies, and initiatives for three corporate

locations in San Francisco, and remote operations in New York, Korea, and

China. Responsible for completely recreating the company's failing IT

infrastructure, procedures, and personnel.

. Designed and developed a custom GL/AR/AP financial system, a complex

Order Configurator system, and the corresponding integrations of these

systems with Great Plains to create a consolidated, multi-currency, multi-

subsidiary financial reporting tree. Later converted all financial

systems, subsystems, and reports from fiscal to calendar year accounting

periods.

. Successfully converted traditional hardware servers to VMware virtual

servers, resulting in improved system redundancy, fault-tolerance,

backup, disaster recovery, and automatic failover capabilities. Reduced

IT costs by minimizing power consumption and server room cooling costs,

ultimately qualifying for and securing utility company rebates.

. Designed and developed numerous in-house applications for customer/lead

tracking, sample and sales order processing, inventory management, credit

card payments, purchase order processing, IT/HR/Accounting/Production

case ticketing, email marketing, production scheduling and order

fulfillment, web portal messaging and reporting, sales tax and commission

processing, and more.

. Managed IT staff and contractors, including hiring, terminating,

training, mentoring, reviewing, and conducting personnel searches for

temporary and full-time employment. Created yearly IT budgets and expense

projections.

. Successfully planned and managed company expansion, locally and overseas,

including a corporate office move. Designed and implemented a new

corporate office layout, involving cubicle, cabling, and electrical plans

and a custom-designed IT server room.

. Managed company-wide telephony, including PBX, VOIP, and cell phones.

Migrated to a new Toshiba CIX phone system, incorporating VOIP calling,

faxing, and paging for remote locations, significantly reducing telephone

utility expenses.

. Researched ERP systems, ultimately procuring and implementing Great

Plains. Conducted extensive data migrations and designed custom

integrations and financial reports, establishing links to custom, in-

house financial applications (e.g. AR subsystem).

. Managed a complete redesign of the company's web site (conradshades.com),

including the development of custom scripts and forms. Consolidated

company domain registrations with a single registrar, and initiated new

documentation to track acquisitions.

. Successfully migrated payroll processing twice between PayChex and ADP,

including the integration of time and attendance systems, and developed

homegrown General Ledger integrations, with monthly 401k imports/exports

for third-party administrators.

. Introduced new IT infrastructure, including Hitachi SAN/NAS storage,

WiMax broadband, Sonicwall firewalls, anti-virus/spyware/spam gateways

and desktop systems, granular backups and bare-metal imaging, alerts

messaging, and remote user VPN technology. Upgraded all T1 lines,

routers, switches, printers, scanners, and UPS's.

. Executed several company-wide hardware and software rollouts, including

migrations from Windows 95/NT to Windows 2000/2003/XP/Vista. Also managed

the introduction of several Apple iMacs and MacBook laptops.

. Redesigned and developed a complex order Configurator, capable of

millions of permutations, and required for rule-enforcement, constraint-

checking, dependent component calculations, multi-year pricing and

discounting, and automatic messaging. Continually expanded this system to

incorporate new product lines and options, such as drapery, sliding panel

systems, outdoor shades, roll-up shades, faux and fabric-only valances,

edge binding, and enhanced motorization, fabrics, top and bottom

treatments, etc.

Senior Manager, Information Technology

October 2000 - March 2001

Work.com, Redwood City, CA

Managed, supervised, and coordinated IT operations and strategic planning

for all corporate locations in CA, NY, and IL. Responsible for management

and supervision of both internal and outsourced technical staff, including

webmaster/SQL administrator, system/network administrator, and help desk

technicians.

. Planned B2B payroll/HR implementations, and managed design, development,

and implementation of corporate intranet, including custom web help desk

ticketing system. Supported implementation of Clarify CRM.

EDWARD A. FERNANDEZ (continued)

page 2

. Designed, coded, and implemented integrated human resources, IS asset

tracking, and software licensing systems.

. Improved network security by implementing Win2000 and VPN firewall

policies.

. Improved internal service level agreements by introducing system

monitoring, alerts notification, and 24x7 technical support.

. Completed plans to convert switch room to 24-hour generator power and

introduced emergency auto-shutdown infrastructure for internal corporate

NOC. Deployed Connected (Internet-based) backup solution to workstations

across organization.

. Solved WAN access problems by reconfiguring replication between all sites

and by eliminating unnecessary WINS traffic.

. Evaluated financial, payroll, HR, and IT management applications and

ASPs.

. Successfully managed IS operations for 3 different sites with

approximately 150 PC and Unix workstations, 15 NT Servers, and 130

computer users.

Information Systems Manager May

1998 - October 2000

Department of Public Safety & Transportation, University of California,

Berkeley

Responsible for strategic and tactical planning, managing and supervising

Information Systems resources and operations. Managed hardware and software

systems, inventories and license management, support systems and technical

personnel, project management, security, training, and documentation, along

with the related policies, standards, technologies, and communication

systems appropriate for improving the department's use of Information

Technologies.

. Systems analyses and programming, planning and administering departmental

budgets, managing internal and external vendor relationships, crisis

management, defining and amending IS policies, and managing a growing

technical staff, ensuring proper levels of training, coordination,

documentation and communication throughout the unit and department.

. Contributed to and managed overall design, programming, and

implementation of previously non-existent Internet and intranet web

applications, including web sites for B2C student bus pass distribution

and police CAD/RMS project management.

. Designed, coded, and implemented Point-of-Sale system, visitor parking

system, End-of-Month electronic recharge system, and membership

management system for various units within the department. Implemented &

integrated PeopleSoft ERP.

. Successfully updated all legacy hardware and software systems to ensure

uninterrupted 24x7 Y2K operations.

. Created formal RFP and completed selection process for a police CAD/RMS

package with costs exceeding 300K.

. Migrated mission-critical application from Omnis to Oracle platform,

eliminating severe data corruption problems.

. Migrated network topologies from Novell to NT, extended network

connectivity to 2 additional remote sites, and implemented previously non-

existent network security measures.

. Migrated financial and subsidiary systems twice: for Y2K, and later to

comply with new campus Chart of Accounts structure.

. Increased reliability and organization of system documentation,

inventories, resources, and budgets.

. Redesigned IS unit for increased efficiency and responsiveness, ensuring

appropriate full-time and student staffing levels to meet growing demands

of the department.

. Contributed significantly to inter-departmental RFP steering committee

for planning, defining, reviewing, and selecting integrated, university-

wide labor management solution with costs exceeding 1M.

. Successfully directed IS operations for 9 different sites with

approximately 140 PC and Macintosh workstations, 3 NT Servers, and 180

computer users.

IT Manager / Programmer / Consultant

March 1993 - May 1998

PolyTech Associates, Inc., North Miami Beach, FL

Founded information technologies consulting firm, serving as de facto IT

manager and MIS consultant for clients.

. Analyzed, designed, coded, and implemented variety of custom applications

and interfaces for EDI, job costing, financial reporting, manufacturing,

inventory control, B2B order-processing & billing, payroll & incentive

systems, and human resources.

. Served as project manager in researching, procuring, coordinating, and

implementing third-party solutions for integrated accounting, CRM, EDI,

and MRP.

. Responsible for clients' hardware and software life cycles planning,

procurement, and management.

. Installed, maintained, and administered Novell networks, servers,

workstations, and a variety of databases.

. Responsible for hardware/software change management and end-user

support/training in U.S. and Latin American locations.

Systems Analyst / Programmer

February 1992 - March 1993

Marino Technologies, Inc. / Stone Container, Inc., Opa-locka, FL

. Created customized B2B quotation, order-entry, invoice, job costing, and

bill-of-materials application for complex and highly variable, customer-

driven manufacturing process for Fortune 500 company.

. Successfully completed demanding requirements gathering and analyses,

specifications development, systems modeling and architecture design,

software design, coding, quality assurance, documentation, and

implementation.

EDWARD A. FERNANDEZ (continued)

page 3

Staff Consultant / Programmer

November 1989 - February 1992

AS/AP - Southeast, Inc., North Miami Beach, FL

. Successfully operated main support office, serving all regional

clients with onsite/offsite software/hardware support, including

installation, configuration, testing, and training for an

integrated accounting package in Novell network environments.

. Designed, coded, implemented, and maintained custom interfaces

and reports.

Technical Associate Summer

1988

AT&T Bell Laboratories, Indian Hill Park, Lisle, IL

. Conducted applied research via computer simulation in the area of

software project management.

. Completed a portion of the study's experimental design and data analysis.

. Coded C program modules in a Unix environment, collected all experimental

data, and presented and documented preliminary results to the department.

EDUCATION

BACHELOR OF SCIENCE DEGREE, with Distinction May

1989

Cornell University, Ithaca, New York

School of Operations Research and Industrial Engineering

GPA: 3.51 Dean's List: 5 of 8 semesters

PROFICIENCIES:

. Virtualization: VMware VI3, Hitachi iSCSI SAN, ESXpress, ESXranger

. Web: E-commerce, PayPal/Verisign Credit Card Processing, IIS,

Dreamweaver/Fireworks/Flash, Web Position

. Programming: ASP, SQL, Visual Basic, HTML, Javascript, Access, VB.NET,

Pascal, C, Crystal Reports

. Databases: SQL Server 2000, Oracle 8, mySQL, MS Access, FoxPro, Filemaker

. Network: Toshiba CTX/CIX PBX/VOIP/IP paging,

Cisco/Adtran/Netopia/Extreme/Netgear/Baystack router/switches,

IBM/HP/Dell servers, Sonicwall/Netscreen/ZoneAlarm firewalls, SATA DAS,

Adaptec Snapserver NAS, Toshiba/Ikon/HP/Brother multifunction devices,

APC/Tripplite UPS systems, AMAG security/temperature monitoring systems,

Sonicwall Intrusion Prevention, Gateway Anti-virus, and integrated VPN

. Applications: Great Plains/FRx/PeopleSoft/Fourth

Shift/Macola/SBT/Solomon, Kronos, Clarify, ADP/PayChex, Abra, Exchange

2003/2000/5.5, GFI Faxmaker/MailEssentials, Outlook/Outlook Web,

Retrospect/BackupExec/ArcServe, CA E-Trust Anti-virus/Anti-Spyware, MS

Project/Visio/Office/Vista/XP/2003/2000/95/3.x/DOS, Unix, Linux, Novell,

Ghost, Eudora, Meeting Maker, Big Brother, UniCenter/TrackIt, POS,

STX/EDI, ISO9000, AutoCad, Statistical Process Control, Xcell, SimLab,

Lindo, PowerPark

. Bilingual: Fluent in English and Spanish

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