Sales Customer Service

Roxanne M. Guralski

*** ****** **** *, *****, WI 54426 715-***-**** or

************@*****.***

Professional Objective: A seasoned Professional with experience: ambitious

and customer focused. I strive to insure customer

satisfaction and meet goals.

Strengths:

. Ability to develop Market Strategies with new and existing

accounts

. Ability to drive sales growth

. Ability to work Independently, Ambitious and Outgoing

Personality

. Ability to adapt to a rapidly changing market place

. Excellent fast learner of Products and Industries

. Excellent rapport with customers and always striving for

improvement

Experience:

o Pitney Bowes

2010- present Provider

of mail processing equipment and solutions

o Account Executive

*Managed sales Territory *Driving renewal business *New

Customers *Converting competitive users *Solution sales

*Building relationships *demos *Informed customers of

Postal changes *Customer Service

o Wausau Financial Systems

2001- 2009

Provider of payment and receivables processing solutions

o Account Support Manager II

2009-2009

*Served as a corporate liaison for assigned high profile

customers in Customer Care*Primary point of contact* Acted

as an advocate for assigned customers within the

organization and ensured cross corporate support from all

levels*Took on all non-assigned accounts that had

escalated issues.

o Account Manager for Midwest Region For Banks/CU/Utilities

2006-2009

*Managed sales territory*Driving growth of company

revenues and improving sales-team performance*Built new

business*Securing customer loyalty and strong

relationships with customers*Successfully sold new

products, resulted in sales achievements and work

objectives*Did outside presentations and demos*Informed

customers of new trends and products* Increase

Sales*Trouble shoot issues with implementation or support

o Sales Account Manager

2004-2006

*Teamed with and worked with all Sales People and

accounts*Secured customer loyalty and built strong

relationships with customers *Provided excellent customer

service*Made sales and work objectives*Followed up on

orders or issues* Made 100% or more of goals*Sold new

products successfully*Informed customers of the new trends

and products*Sold to accounts

o Account Executive for Inside Sales.

2001-2004

*Prospect for new business*Handled Majors Accounts *Sold

consumable goods and scanners

Major Achievements: *Sold the first Three Image

Branch Systems by working with

bank's employees sharing the benefits and

overcoming the fears of cultural and

technology changes. This was used as a model

for over $12 million dollars in additional

sales for the company*Switched customers from

an old Archive system to an Enterprise

Content Solution increasing additional revenue

opportunities*Made my Goal in 9

Months *Customer Satisfaction was at 85 to

90%*Solved all issues 100% of the

time *Made goal of 110% or more for 5

years*Sold in house Merchant Capture to over

60% of my base increasing licensing fees and

scanner business.*Chairman's Club 5

Years in a row (110%)*Kept expense budget under

by 20%

o Fiskars Industrial

1996- 2001

Supplier of quality and innovative design of cutting and

accessories to the Industrial Market though Distributors

o Sales/Universal Agent/Territorial Manager

*Increase Sales (30% above goal)*Outbound

prospecting*Handled Major Accounts*Develop Programs with

Accounts*Conducted Product Knowledge Meetings with

customers and Manufacturer's reps *Drove sales growth by

130% every year *Lead sales of Universal Agents*Developed

Programs for accounts*Did sales calls with Manufacturer

Reps*Sales calls with major Distributors*Informed

customers of supply, pricing trend, new products, and

company information*Supervised 2 other sales people plus

one administrative person*Coached improvement in

management skills, selling techniques and product

training*Attended Trade Shows*Provided excellent customer

service*Managed Sales territory*coordinated sales training

o Wausau Daily Herald

1986- 1996

Print media

o Account Executive

1988-1996

*Managed territory though Designing and Laying out of

ads*Coordinated Special Sections*Worked with customers to

maximize sales goals, objectives and goals*Develop

Marketing Strategies *Increased company growth in my

territory*Continually increased sales levels every

year*Salesperson of the Quarter Six Consecutive Times

(125%)

o Circulation Manager.

1986-1988

*Handled all Customer Service issues *Developed monthly

newsletters for carriers with tips and information about

their paper routes*Developed Carrier Handbooks *Managed

all delivery Carriers

Education:

Western Kentucky University

Bachelor of Science in Marketing

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