Quality Assurance Manager

Larry J Harris

*** ******** **** ***. *

White Sulphur Springs, WV

304-***-**** Home

304-***-**** Cell

Email: ********@*****.***

OBJECTIVE:

I'm looking for a position with a growing company that has room in the

field for advancement and may offer diversity.

Education:

. Specialized Associate Degree, National Institute of Technology,

Electronics and Computer Engineering Technology, 8/2000.

Certificate of achievement for honors with a GPA of 3.68.

Outstanding achievement award for a 4.0 GPA in all academic areas

of module D, E, G, H, J, K. Outstanding achievement award for a

3.25 to 3.50 GPA in all academic areas of module C, F, I, L.

Certificate award for attendance in all modules.

. Diploma, Greenbrier East High School, 1995

Training:

. Training provided by The Greenbrier Resort on Oracle databases,

Servers, Opera, EMC, AS-400, Lodge Net, Guest Connections, Net

VuPoint, Janus, Micros Server and Micros point of sales.

. Training provided by Verizon on the FIOS (fiber optic)

systems/programs. Included data, Video, Voice, ICAD, CPE manager,

IVAPP, Coffee, Go to Assist, CSR Tools, Storc, Workbench.

. Training provided by PANalytical on XRF, XRD, Semiconductors and

Radiation

Certification:

. Certification in ISO 9002

. Certification in basic radiation safety

. Certification in welding and cutting

. Certification in Color adjustment and blending

EXPERIENCE:

10/09 - 1/11, The Greenbrier Resort, IT Technician/Database Administrator

This resort is one of the best resorts in the country. They employ

over 1900 people. My position consisted of installing and maintaining

all severs, software such as Windows, Windows server, EMC, POS, PMS,

Sonic firewall and casino severs are just some. I worked on Micros

point of sales system, phones systems, maintained clients computers

and accessories and I was the main person who worked on the Direct TV

and Lodge Net systems throughout the Greenbrier Resort. I maintained

high quality customer relations. I made database changes to the point

of sales when needed and other database changes on needed bases such

as Oracle. I helped with the new build for the casino project. This

new casino is 82,000 square feet with over 360 slots and over 40

gaming tables. I was involved in setting up the severs and all that

was involved to get the casino online and ready for the grand opening.

I am being promoted to Database Administrator/IT Technician after the

Greenbrier trains me. This occurred after the casino opened which

involved making and maintaining the Greenbriers databases (Oracle) and

there servers which was in addition to the IT Technician position.

6/08 - 9/09, TRG Solutions, IHD Escalations Specialist/Supervisor

This position was a contract position for Verizon. This position

provided tear three customer support in the FIOS system (fiber

optics). These systems included data, voice and video; all ran over

fiber optic lines. I maintained high quality customer relations. I

supported trouble-shooting of computer hardware and software systems,

network systems, routers, switches, communications systems, optical

network terminals, TV's, set top boxes, cabling and any questions or

concerns that a customer may have. This position also included

training colleges on these systems, floor support to assist colleges

in problems they could not resolve. I had supervisory tasks that

included tracking/monitoring calls, time keeping and tracking agents.

As an IHD agent I handled any problems that arose on the floor such as

supervisor calls, tear three support, share holder accounts and any

ongoing issues that need the next level of support.

1/08 - 5/08, Simplex Grinnell/Tyco, Field Service Technician

This position provided customer support in fire alarm systems, wet/dry

sprinkler systems, A/V systems, communications systems and security

systems. I maintained high quality customer relations and responded to

clients in a timely manner, independent of travel requirements.

10/07 - 1/08, NGK Sparkplugs, Warehouse

This position was for logistics and repacking of products shipped in

from overseas. Also warehouse and inventory responsibilities.

8/07 - 10/07, Diamond Electric, Fip

This position was for the final inspection of coils and getting the

coils ready for shipment. Some warehouse responsibilities.

8/00 - 1/07, PANalytical, Customer Support Field Engineer

This position provided customer support in installations, interfacing

computers, control systems, computer hardware and software systems,

network systems, trouble-shooting and repair of equipment, preventative

maintenance of equipment, chiller systems, pneumatic systems and vacuum

systems. I was involved in retrofitting complicated equipment such as

XRF, XRD, semiconductors and UPS systems from start to sign off. I did

any upgrades and replacements of the batteries systems, breakers,

electronic switches, high voltage power supplies, est. I worked with/in

and around lab environments/equipment, chemicals, radioactive, industrial

and production plants. Mill machines and grinders as well as sample

preparations. Maintained high quality customer relations and responded to

clients in a timely manner, independent of travel requirements.

Responsibilities included the commissioning process for the

support/coordination and purchase portions of all projects. Client's

personnel were required to be trained. This training expanded to

mentoring of coworkers as well. Quality controls were a key

responsibility to ensure proper calibration of equipment. Standard

operating procedures (SOPs) were provided and maintained in assurance of

operations and maintenance. Direct interface with engineers, management

and quality assurance departments were additional position requirements.

Regional support was primary responsibility and was additionally called

upon to support national teams on specialized trouble-shooting ventures

and large, complicated installations.

7/98 - 09/98, Mountain Germet, Lead craftsman

Position responsibilities included business management tasks

including; preparation and updates of budget, account payable,

shipping and receiving. Hands on responsibilities included furniture

design from creation and finishing, wooden utensils, cutting blocks,

shaker boxes and other wooden products. Position also oversaw site

including supervisory responsibilities.

12/97 - 7/98, Riverside Body Shop, Painter

This was a painting position in the auto body field. Painting included

paint matching and mixing in addition to the actual painting process.

I am certified through Napa in color adjustment and blending. When

things got a little slow I repaired automobiles, performed auto body

work and some mechanic work.

3/97 - 9/97, Merit Electrical Inc, Electrician assistant

Electrician assistant position provided labor resources in running

conduit, electrical wire, cable trays. Additional responsibilities

included wiring of control rooms, circuits, transformers, in

accordance with schematics and following quality assurance processes.

8/96 - 10/96, Bacova Guild, Inspector

Inspector of manufactured rugs and packaging of manufactured rugs for

shipments

9/95 - 8/96, Appalachian Rustics, Lead craftsman

This was a lead craftsman position. I crafted furniture such as beds,

dressers, lamps, end tables. I also crafted wooden utensils, cutting

blocks, shaker boxes bowls and other wooden products. Position

responsibilities included start to finish of projects including

sanding and finishing. Position also oversaw site including shipping

and receiving, supervisor responsibilities and manager when the boss

was not in.

7/95-9/95, Riverside Body Shop, Auto Body Technician

Position responsibilities included repairing automobiles, auto body

work and some mechanic work. Auto body painting that included mixing

and matching of paint in addition to the actual painting process.

1/95 - 5/95, Bumpshop, Laborer

Position was provided through high school to learn automobile repair,

painting and auto mechanic repair.

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