Customer Service Sales
Resume:
Phillip M. Keckley
Summary A creative, customer oriented professional with broad experience in high-end
restaurants and marketing. I combine strong customer skills, professional
appearance, and a natural ability to apply repeatable sales and business processes,
with solid operational knowledge and management experience.
Objective Customer facing or leadership role in a progressive organization that rewards
business fundamentals, teamwork, innovation, and hard work.
Phone 651-***-****
Work Experience June 2008 – July 2010 St. Croix Concepts, Inc. Raleigh, North
Carolina *****.*******@*****.***
Director of Human Resources
Responsible for recruiting and interviewing all new hires (237 new hires).
1133 Nightingale Blvd.
Handled all mediation between St. Croix Concepts, Inc. and its Fortune 500 client (Quill).
Stillwater, MN 55082
Managed all financials. Including overhead, payroll, and benefits.
Decreased overhead by 27%.
Increased office production by 35%.
Hosted over 60 conference calls nationwide on how to be a better recruiter.
February 2008 - June 2008 The Mint Raleigh, North
Carolina
Bar Manager
Managed alcohol inventory, including purchasing, pricing, product and vendor selection.
Handled all marketing, advertising, and outside entertainment.
Designed a complete Molecular Mixology cocktail menu (utilizing Agar, Ultratex, Gelatin,
and Liquid nitrogen).
Hired and trained 17 staff members (training specialized in Molecular Mixology).
Maintained liquor cost of 16.5%.
Increased bar revenue by 65% in 45 days.
May 2006 –February 2008 Yancy’s! Raleigh, North
Carolina
Bar Manager / FOH Manager
Managed day to day operations for high-end bar, serving over $54,000 per week with 8
bartenders.
Executed additional restaurant management functions including daily and hourly sales
and labor reporting, food cost tracking, promotions, sponsorships, cash balancing, closing
procedures
Maintained liquor costs under 14% for 6 months.
Managed alcohol inventory, including purchasing, pricing, product and vendor selection
Developed complete training regimen for high end bar employees, including basic
beverage knowledge, techniques, and customer awareness.
Hired 25 staff and trained over 100 staff of all disciplines.
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January 2004 – April 2006 Bahama Breeze Raleigh, North
Carolina
Bartender
Developed proficiency in high volume restaurant bar operations.
Successfully completed Darden Inc.’s rigorous bartending school, learning over 100
unique Caribbean and basic drinks.
Routinely prepared and tested fundamental drink ingredients for consistency and pH level.
Quickly learned and refined flair bartending style.
November 2001 –January 2004 Thrifty Car Rental Raleigh, North
Carolina
Corporate Lead Representative
Performed Lead Rep duties while continuing to produce over $36K in incremental
revenue / month.
Coordinated and executed Thrifty training program for 5 new counter sales agents.
Developed new corporate sales leads resulting in over 98 new corporate accounts.
Performed various station management functions, such as closing, reporting, and
assisting other counter agents.
Assisted Corporate incentive administrators in resolving systematic commission
calculation issues.
February 1999 – October 2001 Wax Wagons Ft. Lauderdale,
Florida
General Manager
Managed overall day-to-day operations for 16 teams.
Responsible for marketing as well as customer service activities.
Trained sales professionals and detail specialists.
Managed staffing requirements for sales, management, and detail specialists.
Increased sales per team by 60% during first 2 months.
Grew overall business demand resulting in the addition of 14 teams (700% growth) in 1
year.
Increased companies’ revenue from $19,600 per month to $156,800 per month in one
year.
Maintained high performance of managed staff growth from 7 to 59 employees.
Accomplishments (St. Croix) Ranked 1 in the nation for recruiting for 9 consecutive months, out of 67 offices
(2009-2010)
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“Flare Devils” 2rd place (2008)
Voted Raleigh’s Top Bartender in Zspotlight (2008)
(New Orleans, LA) 1 of 3 speakers at “Tales of the Cocktail” on Molecular Mixology (2008)
“Flare Devils” 3rd place (2006)
(Thrifty) Customer Service Award winner (yearly award)
(Thrifty) Consistent performance in the “top 3” sales agent for all 3 franchises
National Louis Armstrong music award for excellence (1997)
John Philip Sousa music award (1998)
US Army Veteran
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