Manager Customer Service
Resume:
Donna Ostrolencki
Zion, IL ****9
abhyhz@r.postjobfree.com
Experience
Blue Line Limousine Company Waukegan, IL
Assistant/Customer Service 04/2010-01/2011
. Processed Credit Cards
. Processed daily work sheets
. Reservations
. Customer Service
. Special Projects for President, Sales Manager and Manager of Drivers
. Any extra projects that were required
A Greener Solution, LLC/Maine Plastics, INC Zion, IL Office
Manager 12/2006-01/2010
. Daily running of the office.
. A/R -Invoicing clients and collections
. A/P processing (MAS 90 as MAS 500 Software)
. Wrote procedures
. Weekly check run
. Audited employee expense reports & receipts for compliance
. Event planning
. Travel arrangements for employee's of both companies
. Reports for 7 different companies
. Processed all cash transactions, responsible for daily bank runs
. Applied daily cash
. Reconciled collection accounts for both companies
. Problem solving for past due payables
. Projects for the all four owners, production manager, maintenance
manager, CFO and site managers
. Was responsible for ordering office supplies, phones, credit cards
business cards.
. Worked with the site managers in 3 other states and problem
solving for each location.
Duerson Foods LLC Pleasant Prairie, WI Executive Assistant
1/2006 - 10/2006
. Design brochures
. Travel arrangements
. Trade shows
. Set up new customers
. Accounts Payable (Solomon Software)
. Accounts Receivable
. Handled paperwork for 5 state Public Schools
. Product pricing
. Assistant to Dave and Alicia Duerson (the owners.)
. Billing clients
. Wrote procedures
. Received products.
J&J Custom Builders Vernon Hills, IL Office Assistant
3/2005 - 1/2006
. Daily running of the office
. Ordered office supplies to setting up new phones for new office
. Event Planner
. Worked with the Village of Northbrook and Vernon Hills for permits
. Travel Arrangements
. All permits and revisions for our projects
. Set up project managers books for each job
. Kept books for all contractor bids per job
. Worked with Sarasota (FL) and Dallas County (TX) on projects there
. Worked with our architects on revisions to the submitted plans
. Scheduled inspections and update the books for all inspections
. Sent out plans to sub-contractors, making sure all bids are in for the
jobs.
. Sent out contracts to sub-contractors
. Worked on projects for the CEO, President, VP, Designer, and the
accounting clerk.
. Ordered and terminated insurance for all projects.
Advance Financial Chicago, IL A/P Processor
12/2004 - 3/2005
. Temp assignment for CDW to process, code and enter invoices (400 and
Peoplesoft)
Medikmark, Inc. /IVI Waukegan, IL A/P, A/R, Collections
and Receptionist 10/2001- 9/2004
. Processed all cash transactions for both companies
. Daily bank runs and applied daily cash
. Collected timecard information for ADP and entered in system
. Reconciled collection accounts for both companies
. Weekly check run for both companies
. Problem solving for past due payables
. Processed and coded all invoices and freight bills
. Auditd employee expense reports & receipts for compliance
. Back up to bookkeeper.
. Event Planner for company parties
Vacala Construction Inc. Lake Forest, IL A/P Clerk/Admin.
Assistant 08/1999-08 /2001
. Entered weekly payroll
. Monthly billing for subcontractors
. Kept attendance records
. Maintained reports on all company vehicles
. Certified payroll for subcontractors
. Worked with Project Accountants on their assignments.
. Processed all house accounts
. General payables for the jobs (Timberline)
. Kept detailed notes on all jobs
. Maintain insurance certifications for subcontractors for all
jobs
. Kept records involving problems and complaints with jobs and
house accounts.
. Set up all new job trailers, dumpster, water, electric, gas, fences
and storage containers for all jobs.
Highland Park Country Club Highland Park, IL Banquet Manager
06/1996-08/1999
. Set up and running of all banquets
. Planned employee work schedule for the week
. Ordered linen
. Assisted the Director of Catering with clients
. Designed the buffets (Mothers Day, New Years
. Helped with Golf Outings
. Supervised all banquets, worked closely with clients and their
coordinators
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