Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Fredericksburg, VA, 22408
Posted:
January 08, 2011

Contact this candidate

Resume:

Michael Grec

***** ******** ****

Fredericksburg, VA 22408

Phone 540-***-****

Cell 540-***-****

Email abhyfm@r.postjobfree.com

OBJECTIVES

Challenging management position utilizing leadership, problem solving, team building, planning, organizational and

management skills, while being dedicated to quality and continued improvement.

QUALIFICATIONS

Twenty-five years experience as a supervisor and manager in a manufacturing environment. Eight years experience in

other leadership positions in manufacturing and mining. Demonstrated accomplishments in profit and loss

responsibility, plant and equipment projects, quality and productivity increases, and employee and organizational

development have been seen. Four years experience in insurance marketing and sales have enabled me in acquiring

interpersonal relationships to service customers.

ORGANIZER

• Organized the way material was being loaded on the trucks, nearly eliminating overtime with a savings of

$140,000 annually in the shipping department.

• Created a material packaging department that reduced damaged material by 71% and loading time by 720%.

• Defined delivery routes throughout the Mid-Atlantic area.

• Opened and managed my own insurance agency.

COORDINATOR

• Coordinated the use of maintenance to set up a new door department and reduced the need of outside

contractors. Reduced cost by 56%.

• The truck drivers’, management’s, and the customers’ needs were coordinated in developing a truck drivers’

manual. It reduced calls from drivers on the road by 62%, freeing them to give better customer service.

• Often coordinated efforts of all or some of the different departments.

• Aligning clients needs with the proper insurance policy.

HUMAN RELATIONS

• Improved moral in production by introducing a weighted method to measure efficiencies. Work stations

increased efficiencies from 34% to 111%.

• Held meetings with production employees to inform and brain storm about plans to make a new production

department. They produced several good ideas that were used in the plans.

• Implemented ideas from employees in the shipping department to help improve their performance and

reduced employee turnover by 500%.

ANALYSIS

• Analyzed several different methods of packaging material and decided on stretch wrapping for the companies

needs resulting in a reduction in damaged material by 233%.

• Designed a new production department after analyzing what was needed to increase production to the levels

management wanted them. The new department increased production by 322%.

• Performed client reviews to determine proper insurance products are presented to clients.

MANAGER

• Developed and set up a new production department and increased the production capability by 611%.

• Developed a new product packaging method and set up a department to do the work.

• Opened a new insurance agency and managed all aspects of the company.

EMPLOYMENT HISTORY

2010-Present GM POWERTRAIN/AEROTEK, Fredericksburg, Virginia. Manufacturing company producing

quality clutch plates for use in General Motors vehicles. Production Supervisor.

2006-Present GREC INSURANCE, Fredericksburg, Virginia. Insurance company dedicated to providing to the

needs of its clients. Business, Auto, Homeowners, Life, Health, and Specialty insurance.

1999-2008 HUTTIG BUILDING PRODUCTS, Fredericksburg, Virginia. A manufacturer of prehung door units

and a wholesale distributer of building products servicing Virginia, Washington DC, and Maryland.

Shipping Supervisor, Plant Manager,Production Supervisor, Production Manager, Operations

Manager, and Warehouse Manager.

1997-1999 GREC ENTERPRISES, North Huntingdon, Pennsylvania, a home improvement company

specializing in purchasing, improving, and selling houses. Owner, contractor, and realtor.

1984-1997 SHUSTER’S BUILDING COMPONENTS, Irwin, Pennsylvania. A manufacturer of prehung door

units and a wholesale distributer of building products servicing Pennsylvania, Ohio, New York, West

Virginia, and Maryland. Production Supervisor and Shipping Supervisor.

EDUCATION

June 6, 1969 Sewickley Area High School Academic Diploma

November 1970 Greensburg Institute of Technology Study-Architectural Drafting

May 1973 University of Pittsburgh at Greensburg, Pennsylvania Study-Architectural Engineering

1994 Seton Hill College, Greensburg, Pennsylvania Human Resource Management Certificate

1998 Westmoreland County Community College Business Management Associate Degree

HONORS

Dean’s List Westmoreland County Community College



Contact this candidate