Manager Insurance
Resume:
Blvd
Boerne, TX *****
tkmmrodgers@yahoo.c
om
Kathleen D. Rodgers
Objective / Skills Highly versatile and skilled
Summary accountant/administrative specialist desires to
leverage my strong motivational and organizational
skills to enhance your dynamic work environment.
Confident in my ability to complete tasks
efficiently and with little or no guidance. Works
well independently or as a team player.
Demonstrates both strong written and oral
communication skills.
Military Experience 09/1989 - 06/1992 United States Navy
Crytologic Technician Technical
Served as a Special Signals operator/analyst,
providing direct support to the Mission Commander.
I provided in-depth operational training on
identification, collection and analysis of special
signals and proper use of airborne collection
equipment to newly assigned personnel.
09/1985 - 09/1989 United States Navy
Yeoman
Served as the sole Administrative Support
Specialist for the Operations Division at United
States Central Command. Worked independently
handling requirements for senior field-grade
officers from all branches of service. Performed
numerous administrative functions for an
operational intelligence division, including daily
administrative and coordinated actions. Produced
letter-quality documents for both internal and
external customers. Met deadlines with ease.
Additional duties included but were not limited to:
coordinated and produced weekly activity reports
for the USCENTCOM area of operations and exercise
bulletins for upcoming deployments. Trained on
numerous computer programs in support of Central
Command operations.
Work Experience 09/2010 - Present Boerne Personal Growth &
Psychiatry Center Boerne, TX
Office Manager
Responsible for entering accounts receivable
entries and analyzing medical explanation of
benefits paid by insurance agencies.
Solely responsible for entering daily patient
information into QuickBooks.
Ensured pre-authorizations were in place prior to
patients visits with doctor.
Initiated a complete audit of all patient accounts
upon assuming my position. Verified all accounts
were billed correctly to both insurance agencies
and patients. Corrected and documented all
discrepancies.
Completely streamlined billing process to ensure
greater accuracy and efficiency.
03/2008 - 06/2010 Reilly Family Chiropractic
Anacortes, WA
Office Manager / Accountant
Prepared and finalized quarterly taxes to include
941- Employer's Quarterly Federal Tax Return, 940 -
Federal Unemployed Tax Act Tax, B&O- Business and
Occupation and Labor in Industry taxes. Completed
monthly payroll taxes.
Directly responsible for all accounts receivable
and payable, to include data entry and analysis of
medical explanation of benefits paid by insurance
agencies.
Weekly analysis of budget was required in order to
ensure funds were properly distributed.
Conducted monthly analysis of aging reports,
contacting patients either through monthly billing
notices or a personal phone call when funds were
due on account.
Corresponded with numerous insurance agencies to
verify patient benefits. Responsible for ensuring
accounts were paid and up to date through the
verification of explanation of benefits and monthly
patient statements. Worked with insurance
agencies/patients to reconcile account
discrepancies.
Reconciled monthly bank statements.
Managed doctors' schedule to ensure accuracy and
proper time allocation for new patients, patients
with exceptional needs or patients who were
involved in an accident.
Greeted patients and collected payment at time
services were rendered.
Took the initiative to independently develop
Standard Operating Procedures to streamline office
functions.
04/2007 - 12/2007 Chula Vista Elementary School
District Chula Vista, CA
Substitute Teacher
Substituted exclusively for Hedenkamp Elementary
School.
Executed substitute plans to include test
administration as well as teaching lessons in Math,
English, Social Studies and Science.
Available to work on short notice. As a result, I
would often have to create and execute my own sub
plans based on the material the teacher had been
teaching.
09/2000 - 06/2003 Pacific Northwest Bank
Oak Harbor, WA
Bank Card Services
Part of a merchant department team that
successfully converted over 1000 merchants to a new
operating system when Interwest Bank merged with
Pacific Northwest Bank. Converting merchants
received new equipment and complete detailed
instructions on how to use the equipment and
software. Provided one-on-one assistance visits to
merchants who were not comfortable with
over-the-phone instructions. This ensured more
effective and efficient credit card processing and
reduced merchant processing fees by 20%.
Balanced several general ledger and bank control
checking accounts, ensuring daily balances were
accurate and that errors were discovered more
quickly, minimizing the amount of time spent on
these accounts by 50%.
Aided in the implementation and setup of debit
processing for merchants, allowing merchants to
decrease their discount rate to a one-time per
transaction fee.
Developed a system for handling charge backs and
retrieval requests that provided real time feedback
to merchants and ensured that questions were
answered promptly.
Initiated the set up of an inventory log to track
equipment in and out of the Merchant Services
office.
Education 2003 - 2006 University of Texas at San Antonio
San Antonio, TX
B.B.A., Accounting
Graduated Cum Laude with a 3.64 GPA
Professional Goals Obtain CPA by 2013
Associations/Certifi Designated Enlisted Naval Aircrew 1990. First
cations female Cryptologic Technician to earn Enlisted
Naval Aircrew Wings.
Completed Combat Survival Training Course - Oct
1989
Selected as United States Central Command Service
Member of the Quarter -1988
Computer Skills Microsoft Office Professional to include Outlook,
PowerPoint, Excel and Access. Quicken, QuickBooks.
References
Caroline Tucker, USAA Investment Product Manager,
Anne Reilly, Doctor of Chiropractic, 360-***-****
Steve Villarreal, Sr. Relations Manager, Wells
Fargo, 210-***-****
James Rankin, Chief of Staff, Health Care
Acquisition Activity,
Ft. Sam Houston, 210-***-****
Contact this candidate