Post Job Free

Resume

Sign in

Customer Service Marketing

Location:
San Antonio, TX, 78258
Posted:
January 08, 2011

Contact this candidate

Resume:

Paulette MARAZZINI

***** **** ******* *****

San Antonio, Texas 78258

Phone: 210-***-****

E-Mail: abhye6@r.postjobfree.com

January 8, 2011

Dear Sir or Madam:

In past and current positions I played several vital roles which reported

directly to executives and principals of firms. Over the past ten years I

have gained valuable experience leading business activities and special

projects at a management level with little supervision. I served as the

primary point of contact for management, marketing, business development,

clients, and vendors. This role required me to have excellent written and

communication skills, problem solving abilities, and a very high level of

confidentiality.

I have been involved with various committees and organizations serving as a

company representative. My recent positions have allowed me to gain

valuable experience in multi-tasking, prioritization and deadlines. While

in these positions I learned several software programs with little to no

training. I also prepared and reported on special research projects as

directed by executives and principals at monthly, quarterly and annual

meetings.

My goal is to use my past work experience and education in an Office

Management Position. I enjoy working with people and helping them to

develop their skills and talents. I am also considering registering to

take the continuing education courses necessary to become Human Resource

Generalist Certified this spring. I am confident that the requirements of

the position are in accordance with my prior background, experience and

education. I confront any challenging situation with my full attention and

I enjoy adapting to new circumstances.

Sincerely,

Paulette Marazzini

PAULETTE MARAZZINI

20627 Wild Springs Drive; San Antonio, Texas 78258

Phone: 210-***-**** / E-Mail: abhye6@r.postjobfree.com

CAREER OBJECTIVE:

To obtain an Office Management Position that allows me to apply my

education and work experience in a challenging career with a company or

organization that allows for growth and advancement opportunities.

EDUCATION:

St. Mary's University, San Antonio, Texas

Spring 2003-Fall 2004

Master's of Arts Degree in Political Science

University of Texas at San Antonio, San Antonio, Texas

Spring 2000-Summer 2002

Bachelors of Business Administration in Management

Bachelors of Business Administration in Economics

Palo Alto College, San Antonio, Texas

Fall 1996-Fall 1999

Associates of Science

WORK EXPERIENCE:

Communications Manager

Turner Construction, San Antonio, Texas

March 2010-January 2011

. Report directly to Vice President.

. Provide Marketing, Business Development and Outreach support to

the Vice President.

. Serve as a liaison between departments to ensure proper

communication and deadlines.

. Collaborate with state and nation offices to develop procedures,

share information and strategize on pursuits.

. Recruit new hires.

. Currently training and overseeing two marketing interns.

. Organize and prepare proposals for project pursuits often on

short deadlines.

Marketing & Development

Goetting & Associates, Inc., San Antonio, Texas 210-***-****

January 2009-Febuary 2010

. Supported nine local Principals, eleven out of state Principals,

and other Marketing Staff in short-term and long-term strategic

marketing planning for offices in San Antonio, Austin and

Dallas, including targeting, researching and meeting with key

decision makers and teaming partners.

. Research and present on special projects as directed by

Principals and Marketing Staff.

. Represent Goetting at various board and council meetings,

events, and trade shows.

. Identify, manage, report and maximize the business impact of

partnerships, relationships and programs.

. Respond to e-mails and phone calls regarding project

information.

. Establish and maintain contacts with community representatives

and organizations.

. Research potential projects while maintaining a time line in

anticipation of future projects.

. Assist in preparing Marketing Material, Proposals, Brochures,

and Presentations for external purposes.

. Help create a Strategic Marketing Plan focusing on core markets.

. Develop marketing materials such as Market Sheets, Project

Sheets, and Resumes using In Design and Illustrator.

. Prepare proposals and SF 330 forms in response to public and

private solicitations.

. Create Power Point presentations for shortlist interviews,

coordinate rehearsals and briefings as directed by Principals.

. Maintain a project database.

. Develop a marketing budget and conference schedule for marketing

department.

. Generate marketing reports to analyze backlog, work placed under

contract and work remaining under contract.

. Develop brochures for recruitment.

. Coordinate and schedule meetings for Principals and other

Management Staff.

Technical Coordinator

PBS&J, San Antonio, Texas 210-***-****

March 2007-September 2008

. Support PBS&J staff in strategic marketing planning for the

Texas area, including targeting and meeting with key decision

makers.

. Provide administrative support for preparation of presentations

and proposals.

. Represent PBS&J at various board meeting, City Council Meetings

and trade shows.

. Coordinate, prepare and organize tradeshows, social events,

public presentations and other various industry events in Texas.

. Identify, manage, report and maximize the business impact of

partnerships, relationships and programs.

. Analyze and report political and fiscal environments which could

affect current and future business.

. Develop a tracking system and prospect/client interaction plan.

. Coordinate and provide administrative assistance to principals,

regarding scheduling meetings, briefings, and meeting

preparation.

. Respond to e-mails and phone calls regarding project

information.

. Provide an outreach program for Historically Underutilized

Businesses.

. Establish and maintain contacts with community representatives

and organizations.

. Help with document management, tracking and contract

administration.

. Monitor and report on project budgets and schedules.

. Served under the Project Manger for the City of San Antonio HUD

Section 108 Program. The Program consisted of $28 million in HUD

approved capital improvement projects throughout the City. I

provided help coordinating meetings, data and document

management, and community outreach.

. Assistant with the City of San Antonio's 2007 Bond Program

Management. Provide information on metrics used for City of San

Antonio. Initiate sub-consultant contracts and data management.

Business Development

Jamail & Smith Construction, San Antonio, Texas 210-***-****

May 2006-March 2007

. Reported to and supported Vice President.

. Provide administrative duties and research reports as needed for

the Vice President.

. Support Jamail & Smith Construction's Business Development and

Operations Organization and ensure maximum customer

satisfaction.

. Maintain customer relations, and position Jamail & Smith

Construction for new clients in the Austin-San Antonio

surrounding areas.

. Provide a community outreach program to subcontractors through a

MWBE/HUB coordination initiative.

. Prepare Good Faith Effort Plans for City and State proposals and

help qualifying subcontractors complete HUB forms.

. Provide support on proposals, bids and other various client

requests.

. Participate in various organizations, committees and

professional organizations to increase public relations.

. Compile and report research on competitors and future clients,

including strategizing new business paths.

. Oversee graphics designer and proposal coordinator on pursuits.

Assistant Event Coordinator

LeParc Restaurant/Bed and Breakfast, Castroville, Texas (210) 844-

8934 January 2005-May 2006

. Organize and coordinate parties and events.

. Creativity with marketing techniques and flexible to time

constraints with high stress levels.

Loan Service Accounting Specialist

Washington Mutual, San Antonio, Texas 800-***-****

March 2003-July 2004

. Reconciled and maintained fifty mass bank accounts and perform

monthly audits.

. Resolved conflicts between customer service and banks.

. Sustained and released blank check stock, along with verifying

printed check information.

Administrative Assistant/Office Manager

Alamo Financial, San Antonio, Texas 210-***-****

August 1999-September 2002

. Directly supported Owner and President.

. Customer service and general office manager tasks.

. Maintained a client database and coordinated President's

schedule.

. Processed accounts receivable, payable, bank balance, and

payroll using QuickBooks Pro.

. Produced profit and loss statements using Excel, Access and

QuickBooks.

. Produced marketing material for publication using Adobe

Illustrator, Photo Shop, PowerPoint, Excel and Word.

. Planned, organized, and prepared for various seminars and

meetings.

. Developed and maintain document management system.

. Create correspondence and asset reports for clients.

. Help train replacements.

. Recruit new hires.

. Over see several interns.

PAST AND PRESENT PROFESSIONAL AFFILIATIONS:

. San Antonio and Austin American Institute of Architects

. Real Estate Council of San Antonio and Austin

. Society for Marketing Professional Services

. South San Antonio Chamber of Commerce

. Greater Chamber of Commerce of San Antonio

. Hispanic Chamber of Commerce

. Texas Society of Professional Engineers (TSPE) Engineer for a

Day Committee

PUBLIC SPEAKING ENGAGEMENTS:

. "Conquering Public Speaking," Texas Public Works Association

Short Course Waco, Texas. February 2008.

. "Surviving Public Speaking and Q&A," Annual Texas Public Works

Association, Galveston, Texas. June 2008.

APPLICATIONS:

. Microsoft Office Suites, 2007 and XP including Word, Excel,

PowerPoint, and Access

. Adobe Professional, Adobe Illustrator, In Design, and Photoshop

. QuickBooks

. ACT



Contact this candidate