Training Customer Service

Eric A. Tormos

**** ******* *****.

Carrollton,Texas

Home Phone: 972-***-****

Cell Phone: 214-***-****

Email: abhydx@r.postjobfree.com

Objective To utilize my extensive medical technology experience and customer service skills in a field service

engineering position where I can contribute to company growth, stability, and total customer

satisfaction.

Experience

2007 – 2010 Philips Medical Systems Minneapolis, MN

MRI/CT Field Service Engineer

• Trained on Philips Medical Achieva and Intera 1.5T and 3T Magnets, Polaris 1.0T bore

magnet, Eclipse 1.5T bore magnet, and the Marconi / Infinion 1.5T Short bore magnet, as will

as most of Philips Mobil magnets.

• Knowledge with the Philips Panorama 1.0T Open Magnet.

Knowledge with the 0.23T Open Magnet ( resistive ), 0.6T Open Magnet ( Cyro ),

• Knowledge of the GE Signa HDxt 3.0T magnet.

• Excellent troubleshooting skills with MRI equipment

• Excellent communication, and organizational skills

• Ability to configure equipment and software in a variety of networked configurations

including but not limited to PACS, DICOM and HL7

• Knowledge of the Philips Brilliance 6 CT Scanner

• Knowledge of the Philips Brilliance 16 CT Scanner

• Knowledge of the Philips Brilliance 40 CT Scanner

• Knowledge of the Philips Brilliance 64 CT Scanner

• Coordinate RMA replacement utilizing multiple carriers and ensure the receipt of

equipment by both customers and Philips shipping department

• Plan timely delivery of product fixes and upgrades to, Vendors, and direct Philips Customer

• Mature, professional, and courteous attitude/ demeanor

• Aggressive “ self starter “ with the ability to perform duties without oversight

• Excellent communication skills with fellow Engineers and Philips Customers

• Customer Loyalty Champion for Team Meeting

• “On-Call “on a rotational basis for Weekends.

iCAD, Inc.

2002 - 2007 Beavercreek, OH

(Intelligent Computer Aided Detection)

Regional Service Manager

• Responsible for training, certification, and auditing of resellers.

• Responsible for all of the administrative functions that accompany the

training and certification.

• Build relationships with reseller service and application training staff.

• Develop and implement training and auditing plans for assigned resellers to

ensure FDA audit requirements.

• Monitor to determine whether goals are met.

• Solve client and reseller issues by going on site and working with the

technical support team and reseller to resolve issues.

• Work with development and executive staff to determine training and

auditing needs associated with new product.

• Create implementation strategies to effectively meet these needs.

• Work on product/training related products or take on special assignments as

assigned.

• Conduct remedial training per the request of Sales or Technical Support.

• Audit reseller field service activities for compliance with required paperwork, record

keeping and training on products.

• Prepare audit reports and conduct reviews with iCAD management.

• Develop corrective action plans with resellers and monitor progress.

• Observe resellers Applications training in the field to determine and ensure

compliance with iCAD training procedures.

• Fulfill special training needs that arise from the sales force.

• Support of trade shows as required.

• Assist in establishing repeatable and measurable training and certification programs

for internal staff and channel partners.

• Assist in establishing audit requirements, procedures and processes

Abbott Laboratories

1989 – 2001 Irving, TX

Systems Engineer

• Responsible for TPD projects that would require investigation into reliability and product

enhancement projects for the Aeroset and Alcyon c4000; Clinical Chemistry Blood

Analyzers.

• Activities involve investigation into performance related issues associated with liquid level

sense, pump motors, and Lab Automation System.

• Developing a scope of investigation and performing test to resolve field complaints.

• Responsible for writing and performing test protocols on Toshiba Aeroset and Alcyon Blood

Analyzers.

• Microsoft Server 2003/2008

• Microsoft XP, Vista, and Windows 7

• Microsoft Exchange 2007/2010

• Microsoft Active Directory

• Linux and Novell

•

Relevant Skills/Training

• Bi-lingual – English/Spanish

• Concurrent Engineering Award

• Designed and built sub-assembly syringe tester for AxSYM

• Developed new training material for X-System training class

• Field Service training AxSYM, IMX, TDX, TDX/FLX, LCX, ADX

• AxSYM Customer Training

• Outstanding contribution to HTDx project Dept. of Defense contract

• Factory Tour Coordinator

• Crimping and soldering instructor (AMP)

• Employee Suggestion Program Award – TDx/ADx/IMx

• Universal Shipper Packaging Recognition Award - $170K cost savings to Abbott

• Quality Training

• Biohazard Training

• GMP Auditor Training

• Time Management Training

• Safety Training

• Communications and Problem Solving Training

• Electrocardiograph Technician Certified

• Six years medical experience as operating room technician specializing in

cardiovascular and orthopedic surgery

• Medical Assistant registered (RMA)

• Telemetry Technology Certified

Education El Centro College

1984 Dallas, TX

• Surgical Technology Certification

Brookhaven College

1983 Dallas, TX

• Associate of Science Degree – Electronics Engineering Technology

1977 – 1983 United States Marine Corp.

• Electronics Technology Certification – 2 yr program

• Supervisor - 50 member Electronics and Communications Dept. Sergeant E-5

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