M a r issa N. Dizon

***** *. ***** **** **.

Cheney, WA 99004

503-***-****

“Dedicated, compassionate, hardworking RN with a f lexible open mind and very

c aring heart, determined to become a significant company asset; strong customer

service skills with consistent focus on educating patients and families; sincere

enjoyment in helping clients from a ll walks of l ife and various cultures.“

PROFESSIONAL EXPERIENCE:

Portland Dermatology Clinic in Portland, Oregon

Lead Tr iage RN / Clinic RN

2006 until 2010

• Primary RN responsible for t r iaging incoming patient calls; solely in charge of

answering medical questions for six physicians

• Main liaison between clinic and pharmaceutical reps; t rained colleagues on new

b iologic therapies and prescription updates

• In charge of init iating and maintaining biologic therapy injections for clients

• Submit ted and obtained approval for all prior authorization/ medical necessity

letters related to prescriptions, home therapy and in-office t reatments

• Improved customer satisfaction by addressing t rends in patient

questions/complaints and notifying management; addressed educational needs of

client population on ongoing basis

• Ini tiated E-Rx electronic prescribing, provided subsequent t raining of colleagues

• Instituted teambuilding activities to promote morale and camaraderie

• Educated families and caregivers with pre- and post-op home care, proper rx uses

• Yearly upkeep of Basic Life Support and AED t raining certification

• Prepping and educating patients, assisting with in-office surgeries/procedures

• Blood draws, Nar rowband/UVB Light therapy, Wound care/dressing changes

• Facilitated the development of dermatology nursing t r iage protocols within clinic

P rovidence St. Vincent’s Hospital in Portland, OR

Relief Charge RN /Staff RN

1996 until 2006

• Staff RN/Relief Charge RN for 31-bed Orthopedic/Pediatric/ENT/Med-Surg unit

• Responsible for inpatient care of medical/surgical patients with duties that

i nclude taking care of t racheotomy, total joint surgery, pediatric and ob/gyn

patients; monitoring labs and vital signs, regular physical assessments per

p rotocol, collaborating with other hospital disciplines, assisting with daily

physical and occupational therapy, blood t ransfusions, managing IV f luids, pain

and insulin pumps, wound vac, dressing changes, nasogastric tubes, urinary

catheter intake and output, chest tubes, oxygen therapy, anticoagulation

monitoring and medication administration, nut r i tion planning, end-of-life

compassionate care

• Proficiency in preparing patients for surgery and in assessing them post-

operatively

• Coordinated interdisciplinary discharge planning with primary patients

• Educated and t rained family members and caregivers in wound care, prescription

i njections, post-op care, t racheotomy care, discharge instructions

• Trained staff in proficiency skills related to new technology (new IV and med

p umps, new dressing supplies and techniques)

• Basic Life Support, Pediat ric Advanced Life Support, and AED certified

T uality Internal Medicine in Hi l lsboro, OR

Lead Tr iage RN, Office Staff RN

1995 until 1996

• Triaged all medical calls and complete accurate computer record-keeping

• In charge of pulmonary function tests and EKGs

• Assisted physicians with in-office procedures like dressing changes,

catheterization, nebulizer albuterol t reatments, I M injections, colonoscopies

Doernbecher Neonatal Intensive Care Unit in Portland, OR

Night shift staff RN / weekend CNA

1992 until 1995

• Inpatient care of fragile neonates in incubators, ventilators

• Lab blood draws and gavage feedings

• Neonatal resuscitation team, on-call for high-r isk premature births

• Breast pump instruction and neonate care education for new mothers

Oregon Health Sciences University (OHSU) School of Nursing

G raduated 1994

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