Customer Service Representative

**** ***** ***** *****, ****** Park, IL ***** ? 708-***-**** ?

********@*********.***

Kathleen Jones

Objective

Position in a results-oriented company that seeks an ambitious and career

conscious person, where acquired skills and education will be used toward

continued growth and advancement for the organization.

Education

DeVry University, Tinley Park, IL February 2010

Bachelor of Science in Technical Management, Concentration: Health Services

Cumulative GPA: 3.61/4.0 (Cum Laude)

Dean's List - Fall 2008, Fall 2009

Coursework

Health Services Management

Health Rights & Responsibilities

Health Services Information Systems

Health Services Finance

Healthcare Policy

Managed Care & Health Insurance

Planning & Marketing for Health Services

Organizations

Technical Skills

Microsoft Office: Word & Excel, SAP (Manufacturing) System

Experience

Advocate Home Health Care, Worth, IL 05/2004 -

06/2005

Patient Service Representative

. Maintained patient files and charts

. Completed Medicare forms and submitted to State of Illinois for

reimbursement

. Entered summary of services for nurses and home health aides

. Prepared payroll for employees

Bimba Manufacturing, University Park, IL 04/2004

- 04/2004

Customer Service Representative

. Addressed high volume, customer calls in a prompt, professional manner

. Provided resolution to customer inquiries regarding: products, orders,

special options, delivery dates, shipping methods, expedites, tracking

numbers, locating distributors, invoicing, returned goods and account

credits

. Employee of the Month for April 2004 by Davis Staffing

Cygnus Corporation, Chicago, IL 11/1999 -

12/2003

Customer Service Representative

. Provided excellent service for customer accounts through: creating

bills of lading, processing orders, resolving inventory discrepancies,

running daily production reports, scheduling production and shipping,

and ordering chemicals and components

. Keyed information into SAP and other customized programs for customers

. Served as back-up for switchboard operator

. Prepared UPS shipments as needed

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