Manager Project
Resume:
PILAR RANSOME
LITHONIA, GA 30058
301-***-**** *************@*****.***
CNSI MD
Project Coordinator / DBA / IT Support / Asset Management/Desktop Support. 2/09-12/10
• Asset Manager for the United States Census 2010 FDCA Program.
• Tracked and updated assets for 645 Census locations, 3 Data Processing centers (DPC), 6 labs
and various departments located at the Largo Headquarters.
• Processed and updated approximately 6-10K Advance Shipping Notices (ASNs) daily through the
Unicenter.
• Coordinated and conducted quarterly and annual audits in accordance with FAR regulations and
BOC policy.
• Created, assisted and implemented procedures to include custodial asset tracking, asset disposal,
receiving, and asset transfer.
• Assisted in the creation and QC of SOP’s.
• Ensured that all software installed on Laptops and Desktops meet the correct criteria and no
unauthorized software has been installed on the systems specifically those in the field.
• Generated reports to show our systems are all in compliance and identify systems that are not
licensed correctly.
• Ensured all patches are up to date by pushing patches to various systems as needed.
• Assisted with the closeout activities, for Asset Management and Procurement.
• Created “Special Tools” within excel to automate the reconciliation process.
• Assisted with the set up of LCO’s (Local Census Offices) for the 2010 Census efforts.
• Ensured that backups are run on a daily basis for one of our in house servers.
• Created and ran various daily reports using Crystal reports and Excel 07 to assist Management
with the information needed to keep the client up to date.
• Managed and made adjustments as needed to the Pro Log Database.
• Created templates for charting and comparisons to assist with ensuring information imported and
exported to our Asset Management Database is accurate.
• Provided backup support for the onsite System Administrator.
• Researched and ensured that incidents are properly recorded and updated using Remedy
Ticketing system.
CHORONOS SYSTEMS MD
Services Desk Lead/Project Manager/Interim Helpdesk Supervisor 09/07-2/09
• Managed the implementation of specific government or commercial contracts.
• Provided day to day project management of a highly complex IT re architecture project.
• Managed many tasks or functions of a project assigned by a project/program manager.
• Planed, coordinated and managed the actions taken by an organization to acquire and execute a
specific piece of business, either competitively or non-competitively.
• Integrated all functions and activities necessary to perform the project/program to meet the client
or customer requirements.
• Directed project team personnel, managed costs and schedules, ensured contract compliance, and
served as a customer interface.
• Managed the technical aspects, cost, and schedule of assigned tasks or functions.
• Assisted with managing the Enterprise Support Service Department including scheduling shifts
and leave. Times and places of deployments.
• Provided Tier 2 support to Government users.
• Installed and configured servers using Blackberry Enterprise Servers and Exchange Server.
• Diagnosed and repaired problems involving the operating system, printers, network, software
applications and other system-level problems.
• Assisted engineering team with setup of network ports.
• Provided backup support for 3 different service desk environments
• Managed accounts and policies in Active Directory.
• Setup Blackberry account for users.
• Setup Citrix clients on laptops for remote users.
•
Syntechs CA/ATL/MD/DC/VA
Warranty Repair Contractor 09/06 – 07/07
• Received various warranty calls, scheduled warranty appointments and prepared overall warranty
repairs for companies such as Costco & Walmart.
• Repaired CPU’s Monitors and Flat Panel LCD TV’s
• Responsible for receiving and returning warranty parts.
Campaign Mail & Data Inc. VA
System Administrator/ Database Administrator 11/99 – 08/06
• Handled daily contact with several vending companies and maintained the databases for these
organizations.
• Supported approximately 20 different servers and 105 workstations that ran various operating
systems from Windows NT 4.0, Windows 2000, Windows XP, Windows Server 2003 and Linux.
• Conducted daily back-ups using VERITAS Backup Exec.
• Created programs to perform various selects, merge purges and reports with the use of FoxPro.
• Performed weekly maintenance to all servers.
• Handled computer upgrades and maintenance as needed.
• Setup and maintained user and email accounts in Active Directory.
• Configured Citrix client and VPN accounts for clients to access their databases.
The World Federalist Association DC
Network Administrator/Membership Coordinator 02/99 – 09/99
• Provided monthly reports of activity on networks.
• Recovered lost data from hard drives.
• Provided on-site and remote support for servers, networks and PC’s and Mac computers.
• Setup video conferencing equipment for clients.
• Troubleshoot copier, postage meter and all computer problems (software and hardware).
Breda Transportation VA
Computer Tech. / Data Entry/Programmer 07/94 – 12/98
• Handled the Warranty/Reliability section of the company.
• Attended monthly meetings with WMATA.
• Installed and configured routers, switches, and firewalls generated various reports.
• Answered busy phone lines, created faxes for the site manager.
• Provided support of hardware, software, and/or network connectivity problems via
remotely, telephone or on-site to reduce down time.
• Created various programs for the use of payroll, man-hour reports and expenses.
• Trained others in the use of such various programs.
Conservation Management Corp. MD
LAN Manager/Data Entry 10/93 – 07/94
• Managed and created databases, backups and maintenance schedules for computers and servers.
• Handled the basic day-to-day maintenance of the equipment.
• Assisted in the preparation of proposals for contracts with Delmarva, Washington Gas and
PEPCO.
• Purchased equipment, hardware and software from vendors for clients
CERTIFICATIONS, TRAINING & TECHNICAL SKILLS
ITIL V2 Certified
HDI Trained
Hardware: Dell Desktops/Laptops, HP Network Printing, Sonicwall Firewall, scanners and tape
backup
Databases: MS SQL Server Admin, Meridian Prolog/Office Connector, HP SW Asset
Management 5.22, CA Unicenter Asset Portfolio Management & MS Access
2003/2007
Backup Software: CA ArcServe and Symantec BackupExec
Operational Tools: Logmein, Go to Meeting, SMS, Alteris, BART PE, GHOST
Graphics Software: InDesign, Dreamweaver/Visual Studio, Flash and Photoshop
Help Desk Software: Remedy and HEAT
Anti-Virus Programs: Trend Micro, Symantec Suite, MacAfee, Norton and Malwarebytes
Server Configuration: Windows Server 2003/2008, Blackberry Enterprise Server, Microsoft Exchange
Server 2007 and Citrix
Operating Systems: Windows 95/98/2000/XP/Vista/7 and MAC OSX
Applications: DCPDS, Maximo, ITS, Magic, NetSign, WAAS, GRB Assist, Modern,
Resumix, NSPS, AutoCad, Crystal Reports, MS Office Suite 2003/2007, Excel
2007, Crystal Reports,, Sharepoint,
CORE COMPETENCIES
Project Management ~Software Management~ Asset Management
Server Administration ~ Desktop Support Analyst ~ Tier 3 Helpdesk ~ VPN & Remote Servers ~ITIL
Back Up Systems ~ Disaster Recovery ~ IT Audit ~ SLAs ~ Installation & Configuration ~ Exchange Admin.
Account Management ~ Active Directory Management ~ Performance Improvement ~ Leadership
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Security Clearance: Public Trust
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