Sales Customer Service
Resume:
Connie A. Thomas
*******@*********.***
Profile
Over 20 years of experience in corporate sales on local and national basis
selling products and services ranging from office equipment, to classroom
furniture, to customized training. Demonstrated ability to build valuable
relationships with large and small businesses. Consistently grew market
share in new and established territories. Successfully led national sales
through teams and individually by building valuable relationships with
decision makers and influencers on all levels. Always exceeded
expectations of client by providing stellar customer service.
Capabilities
. Exceptional relationship builder, oral and written communicator and
professional sales account executive.
. Able to manage complex projects to completion starting with
consultative sales approach, correct product recommendations, client
centered marketing, continuous monitoring through sales cycle and
thorough after sale follow-up.
. Can build relationship with decision makers through networking,
research, referrals, and consistent customer service.
. Professionally represent employer to diverse markets locally and
nationally.
. Able to work under tight deadlines on various buying levels to close
sales.
. Developed and directed teams on complex activities for national
presentations and conferences.
. Always prepared and maintained sales reports and records for timely
and accurate submission.
. Led national sales team to increase annual sales by providing them
information on customer needs, recommended solutions, developed a
sales cycle specifically for the targeted customer and provided
contacts of key decision makers.
. Developed business relationships in diverse markets including
government, education, transportation, manufacturing and publishing.
. Successful project manager of $1.25 million account.
. Consistently exceeded sales quotes for established and new accounts.
. Trusted by clients due to professional and personal commitment to
their needs and solutions.
Career Experience
Lone Star Corporate College, Houston, TX Business Training
Consultant 1998-Present
. During downturn in the economy, led sales team in identifying
prospects and developing them into clients.
. Managed division's largest corporate contract, $1.25M
. Developed and maintained clients through strong relationships and
active listening and questioning to uncover needs in order to offer
appropriate solutions.
. Generated new sales working on mid and upper management levels.
. Utilized successful consultative selling with mid-to- large sized
organizations.
. Established short and long range sales objectives with strategies and
actions to achieve them.
. Creatively developed marketing events and projects resulting in sales.
. Identified client needs then fulfilled them by matching with
appropriate company resources and services.
. Led sales in introducing new curriculum to diverse markets.
. Successfully worked with teams to achieve joint goals.
. Proactively prevented barriers to sales and delivery of services
through thoroughness, professional persistence and dedication to
client needs.
Scholastic Publishers, New York, NY National Account Manager
1996-1998
. Spearheaded entrance into new market by developing relationships with
national and local leadership of National Head Start.
. Established new accounts and met and exceeded sales goals consistently
in major cities.
. Provided exceptional customer service by forming partnerships with
customers and employer's key internal departments to better serve the
clients.
Kinko's Corporate Sales, Houston, TX Account Executive
1994-1995
. Introduced and managed new local sales division.
. Met all sales goals of local region.
. Established new accounts in large and small companies.
. Designed marketing activities to increase public visibility.
. Actively participated in local associations to grow company image.
Childcraft Education, Edison, NJ National Account Manager
1987-1994
. Exceeded sales targets across the nation by spearheading a national
corporate partnership with National Head Start.
. Built a network of strategic alliances to unite marketing efforts
across all states.
. Increased customer referrals in over 50% of the states due to creating
specialized services and programs nationally.
. Conducted customer development programs and focus groups that led to
closing the sales gap with closest competitor.
. Increased company recognition by coordinating and conducting client
training workshops.
. Refocused national sales force which grew sales by size and number of
new clients.
. Publicly recognized by national client for my customer service,
dedication and dependability.
. Member of the 100% Club.
. Awarded large contract due to my years of personal commitment and
excellent sales service.
V.L. McClay & Sons, Pittsburgh, PA Sales Representative
1985-1987
. Represented food broker to chain retailers in Western PA.
. Grew market share in each product account by 50%.
. Promoted to full time position in larger territory in first 6 months
due to increased sales.
Xerox, Pittsburgh, PA Sales Representative
1984-1985
. Managed new territory and brought on 19 new customers for office
machine sales division.
. Exceeded sales goals by 35% in small business market.
. Coordinated and customized sales process for new market.
Education
. Morgan State University, Baltimore, MD, BA, Sociology/Education
. Graduate Studies: Johns Hopkins, La Roche College
. Walt Disney University - Marketing Training
. American Management Association - National Account Management Training
. Leadership U. 2004
. ROI Training
. Certified Program Planner Contract Sales
Professional Affiliations
. American Society for Training & Development
. Chamber of Commerce - Ambassador
. Learning Resources Network (LERN)
Contact this candidate