Customer Service Sales
Resume:
CHRISTOPHER CHASE
Hackensack, NJ 07601
************@*******.***
EXPERIENCE
Comcast Cable
Inside Sales Supervisor May 2010 to Present
Customer Care Supervisor July 2009 to May 2010
• Supervise the department with a focus on professionalism and operational integrity
• Utilize management skills to identify opportunity with in processes
• Calibration of calls to certify apprehension of knowledge with all levels of the call center
• Uphold telephone and service standards through frequent review of quality monitoring programs
• Ensure technical knowledge through random call monitoring
• Pro-actively assist with escalating customer issues
• Monitor schedule adherence of staff members in order to meet performance goals across all shifts
• Evaluate work quality of representatives and initiate corrective action when appropriate
Brimar Industries
Customer Service Manager November 2007 to September 2008
• Ensured company service standards regarding customer service and sales
• Maintain good communication with cross functional departments
• Followed up with clients to validate satisfaction of services provided
• Ensure staff familiarity with product knowledge, new procedures and company policies
• Reviewed all incoming and outgoing orders for quality assurance
• Generated sales by uptraining and upselling our product line
Cablevision
Lead Customer Service Supervisor June 2006 to November 2007
Customer Service Supervisor January 2006 to June 2006
• Supervise customer service department with a focus on professionalism and operational integrity
• Utilize management skills to identify opportunity with in processes
• Calibration of calls to certify apprehension of knowledge with all levels of the call center
• Uphold telephone and service standards through frequent review of quality monitoring programs
• Ensure technical knowledge through random call monitoring
• Pro-actively assist with escalating customer issues
• Monitor schedule adherence of staff members in order to meet performance goals across all shifts
• Evaluate work quality of customer service representatives and initiate corrective action when appropriate
• Write and process employee reviews and performance evaluations
• Ensure staff familiarity with product knowledge, new procedures and company policies
• Create a productive and motivating work atmosphere while driving results
Door Store Furniture
Customer Service Supervisor August 2005 to January 2006
• Ensured company service standards
• Implement written policies and procedures of customer service standards
• Verified that elevated call volume periods were met with a high degree of accuracy
• Reviewed random entries to ensure quality and accuracy of orders
• Resolved issues that slowed the delivery process
• Followed up with clients to validate satisfaction of services provided
W.B. Mason
Customer Service Supervisor March 2001 to April 2005
Customer Service Representative October 2000 to March 2001
• Supervised the execution of order process and managed overall interaction with clients
• Standardized procedures and trained team to ensure compliance
• Ensured proper handling and timely processing of incoming calls to guarantee optimum service levels
• Assigned and delegated tasks according to the department priorities
• Recruited, trained, and assimilated new employees to company
• Completed performance reviews, development plans and disciplinary actions
Polo Ralph Lauren
Loss Prevention Associate July 1997 to September 2001
• Responsible for controlling losses and reducing shrink for warehouse and office facilities
• Performed surveillance and investigations of employee policy violations
• Monitored the inbound and outbound distribution of company assets
• Assisted in training and provided awareness of loss prevention policies and evacuation procedures
Staples
Customer Service Specialist January 1993 to March 1998
• Generated sales by providing personalized, energetic service with a focus on multiple item purchases
• Executed floor moves and modified directives based on inventory position and business trends
• Maintained stockroom standards to guarantee efficient product replenishment
• Mentored more junior staff members through training and sharing best practices
EDUCATION
Hudson Catholic High School
Saint Peters College
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