Management Quality Assurance
Resume:
Joan E. Ferraro, NHA
Pittsburgh, PA 15237
******@***.***
Summary
Executive level health care professional with experience providing high quality care for the elderly. Extensive
background in both non-profit and profit sectors including:
Operations Management Budget Development and Management
Marketing Education and Training
Regulatory Compliance Program Development
Employee Development Team Building
Professional Experience
Complete HealthCare Resources, Inc. Dresher, PA 1995-2010
Achieved fast-track promotions to positions of increasing responsibilities as an executive for a leading long- term care
management company.
Vice President, Chief Compliance Officer April 2002 - July 2010
• Developed and implemented the Corporate Compliance Program for one of the country’s leading nursing
home management companies and its 52 long- term care and senior living facilities
o Created an organizational Code of Conduct
o Established operational polices and procedures
o Designed financial, quality, compliance and risk management controls for program oversight
o Developed auditing and monitoring tools to evaluate compliance effectiveness
o Provided program oversight and leadership resulting in eight years free of any Corporate Integrity
Agreements being issued against the company or any of its Skilled Nursing facilities
• Created Compliance Education and Training Programs for executive leadership and 7,000 employees.
o Developed and led training sessions related to compliance effectiveness and industry/regulatory
changes
o Assisted in developing a distant learning system that allowed employees to access training
independently and tracked attendance
o Interpreted HIPAA/HITECH regulations and implemented policies, procedures and training to
address corporate, facility and business unit compliance
o Served on the executive committee that planned and executed the start-up of an institutional
pharmacy to serve affiliated facilities
Identified compliance risk areas in the pharmacy operations and Medicare D
implementation
• Chaired the organization’s Corporate Compliance Committee
• Advised and made recommendations to the Board of Directors related to compliance risk areas and regulatory
issues
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Joan E. Ferraro
Vice President of Quality and Compliance May 1999 - March 2002
Texas Operations/38 Skilled Nursing Facilities
• Coordinated programs to enhance resident care services
o
Established Best Practices for the delivery of quality of care
• Created systems to ensure that Quality Assurance was conducted by regional and facility clinical staff
o Reduced quality of care deficiencies by 35%
• Revised orientation programs for clinical regional staff and facility Directors of Nursing
• Revamped resident admission assessment protocols
• Designed a tracking system for monitoring facility inspections
o Ensured that corrective actions were completed
o Retained licensure and certification under federal and state programs
Vice President of Eastern Operations July 1997 - April 1999
Successfully managed 7,000 Skilled Nursing and Assisted Living beds located in the eastern United States
• Hired and supervised regional team members with varied areas of expertise to ensure facilities provided
quality care and remained fiscally solvent
• Created strategies and provided oversight for the successful implementation of the newly enacted Prospective
Payment reimbursement system
• Reviewed and approved annual facility budgets prior to submission to ownership
• Developed and presented a year-end quality and financial synopsis to individual facility owners and/or boards
• Provided management services resulting in 99% of existing facility contracts being renewed
• Participated in sales and marketing efforts to acquire new management contracts
• Cultivated a team of subject matter experts that developed a care delivery system for geriatric prisoners in their
own environment
Regional Vice President January 1995 – June 1997
Directed the management services provided to 12 Skilled Nursing and Assisted Living facilities
• Supervised the delivery of care, census development, accounts receivable collection and community outreach
o All facilities remained in substantial compliance with state and federal regulations
o Resident census and net operating income met/exceeded budget expectations
• Managed the start-up of a new residential and assisted living facility including assisting with the physical plant
and interior design
J.J.Kane Regional Center –Ross Pittsburgh, PA August 1987 - January 1995
Administrator
Managed the overall operation of a 360 bed non-profit Skilled Nursing Facility
• Maintained compliance with governmental regulations
• Established standards of accountability and performance for department heads
• Maintained open lines of communication with the governing body, department heads, facility staff and
residents to assure resources were properly allocated and high quality resident care was attained
• Demonstrated good conflict management with 8 employee unions
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Joan E. Ferraro
Robert Morris University Coraopolis, PA August 1991 – May 1993
Adjunct Faculty Member for the Nursing Homes Administrator Course
License
PA Licensed Nursing Home Administrator NH002680L
National Presentation
Health Care Compliance Association, 2010 Compliance Institute
Professional Development
Health Ethics Trust
Certificate - Compliance Program Accessors Course
National Association of Boards of Examiners of Long Term Care Administrators
42 CEU’s biennially - Nursing Home Administrator (NHA) License
American Health Lawyers Association
Annual Fraud and Compliance Forum
Professional Affiliations
Long Term Care Consortium (LTCC)
Health Care Compliance Association (HCCA)
American Health Lawyers Association (AHLA)
American Health Care Association (AHCA)
Education
University Of Pittsburgh Nursing Home Administration
Community College of Allegheny County Business Management
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Joan E. Ferraro
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Joan E. Ferraro
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