Customer Service Sales

KEVIN A. VILLATORO-JIMENEZ

**** ******* ** ******* *****: (301) - 536 - 6506

Hyattsville, MD 20782 E-mail : ************@*******.***

Objective:

To obtain a new and challenging job that will put in use my wide range of

knowledge in computers and customer service. I hope to obtain a position

that will help me maintain a secure job in which I can grow as I work

towards my degree.

Work Experience:

Jan 2006-Current

Receptionist/Driver

Princeton Demolition

In charge of company trucks, answer telephone, screen and direct calls,

take and relay messages, provide information to callers, greet persons

entering organization, direct persons to correct destination, deal with

queries from the public and customers, general administrative and clerical

support, drive trucks equipped with dump body to transport and dump loose

materials, such as sand, gravel, crushed rock, coal, or bituminous paving

materials.

May 2009 To Mar 2010

Teller

Citibank, Takoma Park, MD

Used as a service officer to help customers with there banking needs.

Complied with Citibank rules and policies. Received great knowledge of

Citibank's products and services and applied accordingly. Counted currency,

coins, and checks received, by hand or using currency-counting machine, to

prepare them for deposit or shipment to branch banks or the Federal Reserve

Bank. Identified transaction mistakes when debits and credits do not

balance. Computed financial fees, interest, and service charges. Sorted and

filed deposit slips and checks.

May 2007 To May 2009

Teller

Wachovia, Laurel, MD

Maintained a perfect 7 record for great customer service. Balanced records

at the end of the day. Understood the company's software. Assisted many

Spanish speaking customers with there financial needs. Strong knowledge of

opening saving and checking accounts. Assisted fellow co-workers with

balancing or problems.

Apr 2006 To Jul 2007

Sales Associate

Lord and Taylor, Washington, DC

Maintained merchandise neat and organized, Operated the main departments

cash register. Recognized by manager as top part-time Sales Associated.

Maintained monthly selling goals, Received store recognition for

exceptional customer service.

Education History

August 2006 To Present

Prince George's Community College

No Degree

Accounting- 30 credits

Largo, MD

August 2002 to May 2006

Northwestern HS

High School Graduate

General Studies

Hyattsville, MD

Skills

Money Counting 4-Years

Customer Service 4-Years

Microsoft Office 11-Years

Spanish Translator 4-Years

. References

Available upon request

Contact this candidate