Customer Service Representative

Jacqueline Stewart

***** ***** ****** ******

Riverdale, Illinois 60827

Home: 708-***-****

Email: ************@***.***

Objective: Seeking a position as a Customer Service Representative where my

extensive experience will be further developed and utilized.

Experience:

CUSTOMER SUPPORT REPRESENTATIVE

FEDERAL SIGNAL CORP. University Park, IL April 2007-June 2010

Manufacturer of safety and security products. I provided support for an

assigned base of customers via phone, fax, email and the internet. I

verified model numbers and other data for accuracy and proactively

contacted customers to resolve any discrepancies. Provided freight quotes,

tracking information and processed returns. Responsible for orders from

order entry to point of receipt by customers. Processed monthly reports as

well as all requests for literature.

CUSTOMER SUPPORT REPRESENTATIVE

BAGCRAFT/PAPERCON Chicago, IL February 2006-March 2007

Manufacturer of foodservice packaging. My duties were order entry,

pricing and availability, expedites and processing changes and returns. I

managed orders of significant complexity and/or volume. I worked closely

with planners worldwide to resolve back order issues. Provided weekly

status reports and made yearly customer visits.

QUOTING/CUSTOMER SERVICE REPRESENTATIVE

AMERICAN JEBCO Franklin Park, IL January 2005-February 2006

Manufacturer of specialty rivets and screws. I provided phone support and

processed orders and returns. Provided information on products and

services and maintained customer files. Extensive interaction with

planners and outside vendors. Provided price and lead time to new and

existing customers.

CUSTOMER RELATIONS REPRESENTATIVE

ANDREW CORP Orland Park, IL November 1999-April 2003

Manufacturer of communication equipment. As the direct point of contact

for a base of customers I supported five account executives. I monitored

order status by running reports daily, confirmed material availability and

scheduled orders via SAP. I initiated conference calls on specialty

orders. Processed large orders and managed special projects. Extensive

communication with manufacturing facilities worldwide. Made yearly sales

visits to assigned customers.

Education:

Olive Harvey Junior College, Chicago IL 09/83-09/84

First Business College, Chicago IL 12/82-

09/83

COMPUTER SKILLS: AS400, SAP, WINTEGATE, MICROSOFT WORD, EXCEL AND OUTLOOK

References Available Upon Request

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