Manager Quality Assurance

Mobile: 404-***-****

***********@*******.***

*** ******** ***,

Jonesboro, GA 30238

Allison Reed

SUMMARY An IT professional with over 20 years experience within

the IT industry. Have a rapport with all levels of IT

professionals. Exceptional communication skills (written

and verbal), self-starter, quick learner, and a team

player. Ability to work in a high-stress environment

under aggressive deadlines.

TECHNICAL SKILLS OS/Platforms: Microsoft Windows (2003/08 Servers, XP/NT,

and Vista), Citrix, and Mainframe.

Testing Methods: Manual and automated testing, using

Mercury Suites (Quality Center).

Testing Types: Black Box, System, Regression, User

Acceptance, and White Box

Methodologies: CMMI (level 3), ISO 9001, and ITIL v3.

Programming Language: HTML, ASP, Mainframe

COBOL/JCL/CICS, and Visual Basic.

Databases: MS SQL Server and DB2 (writing select

statement queries).

Technologies: .NET, JAVA/J2EE, Active Directory

Administration, TCP/IP, DNS, WINS

Patch Management Tools: Windows Server Update Service

(WSUS) and System Center Configuration Manager 2007 R2

(SCCM)

Application Software/Tools: MS office Suites, Test

Scheduler, Computer Associates (e.g. Service Desk,

Software Delivery, Desktop and Server Manager (DSM),

Clarify, Remedy, Clientele, Bug Tracker, and Visual

Source Safe.

EXPERIENCE 06/2007-Present (Contractor), ASE (United States Army

Reserve Data Center)

Methodology: ITIL v3

Senior IT Specialist (Data Center Lead Test Technician)

Manage and oversee the daily operation of the United

States Army Reserve Integrated Test Lab, Department of

Defense (DoD). Duties consist of, but not limited to

the following:

Serve as the single point of contact regarding testing

progress and results.

Assist with the planning, deployment, and testing of

GOTS/COTS applications, hardware, and configuration

changes to test lab servers and workstations running on a

mixed Microsoft Windows platform (Windows servers

2003/08, Vista, and XP, etc). Software deployments are

executed and managed via Deployment and Server Manager

(DSM).

Package, deploy, test, and troubleshoot monthly Microsoft

security patches to Integrated test lab servers and

workstations. Patches are deployed via WSUS) and SCCM.

Patches that pass the testing phase criteria are approved

and scheduled for deployment to the enterprise.

Coordinate and schedule testing time with assigned

application owners and testers. Work closely with

tester(s) throughout testing phase to ensure testing is

conducted as defined in test plan and design, within the

allotted test time.

Document, analyze, report, and manage test events,

incidents, problems, and retest dependent on agreed

criteria.

Provide input on management reporting on test progress,

test outcome, success rates, issues, and risks.

Assist Subject Matter Expert (SME) with testing strategy

Manage physical security, implement, and enforce policies

to prevent unauthorized use of lab equipment and manage

lab access with keys.

Serve as the Active Directory Administrator for test lab;

create, update, and delete users within test lab Active

Directory management.

Train test lab users on testing standards and testing

documentation.

Established and enforce test lab policies and procedures.

Work with project teams to integrate testing activities

into the overall project plan. Maintaining test lab

documentation (such as test lab descriptions, diagrams,

and guidelines and procedures).

Maintain and store test results documentation in Quality

Center.

Meet quarterly with internal Quality Control lead

regarding auditing of test lab.

Created the of Intergraded Test lab Standard Operation

Processes (SOP).

Work very closely with various technical personnel,

Project Managers, Managers, Change Management, Release

Management, and others regarding testing progress, test

results, and/or non related test issue.

Occasionally attend Change Control Board (CCB) meetings

to discuss potential test and/or test results

08/2004-06/2007 Federated System Group ( Macys

Systems and Technology)

Methodology: CMMI 3

Lead Quality Assurance Advocate/Retail Applications

Responsible for performing Functional, Regression, GUI,

Integration, Unit, Smoke, and UAT testing of numerous

mainframe Retail System Applications

Created and maintained testing work products

(documentation) in accordance with the newly implemented

CMMI level III SDLC methodology. Testing work product

required were: Master and Detailed test plan, test

scripts, test cases, test scenarios, integration approach

and test strategy, test entry and exit criteria, test

execution summary (exit report), and software defect

metrics (using a bug tracking tool).

Manually execute test cases/scripts manually across

multiple platforms (Windows XP, NT, Citrix, Mainframe,

and Web-based (Internet explorer).

Participated in business, system, and component design

review meetings.

Participated in work product reviews and tollgate

meetings

Conducted test work product formal reviews and Test

Readiness Review Tollgates.

Reviewed requirements for testability and usability,

consulted project staff with regards to system

functionality.

Scheduled and coordinated the work load of junior testing

staff members.

Tested bug fixes, patches, and service releases.

Executed basic SQL query command for data verification.

Maintained requirements Traceability Matrix (RTM).

Worked with developers to address fixes.

Ensured traceability of requirements and integration of

changes into system documentation.

Determined testing configuration and environment test

data requirements, using test scheduler.

Met weekly with other project team members (i.e. Project

Manager, Department Manager, Business Analyst, Technical

Staff, and others) concern the project status.

Represented QA throughout each phase of the Software

Development Lifecycle.

Communicated test results, issues and risks to team

members

Conducted tests to validate that functionality and

performance are consistent with specifications

Tracked and address bugs identified in testing and

production, utilizing a bug tracker application. Assign

bugs to the appropriate technical personnel.

Worked independently with minimal supervision

07/2000-04/2004 Fidelity Information

Services

Quality Assurance Analyst/Banking-Loan Origination

Application

Methodology: ISO 9001

Responsible for performing Functional, Regression, GUI,

Integration, Unit, Smoke, and UAT testing of Fidelity

proprietary loan origination software application (loans:

Auto, RBI, Lease, HE, HELOC, etc

EDUCATION/TRAININ

G Graduate 2010 Saint Leo University

Atlanta, GA

Major: Sociology

Graduate 2009 Saint Leo University

Atlanta, GA

Major: Associate of Science, Liberal Arts

November 2010 Global Knowledge

Atlanta, GA

Course: Planning, Deploying, and Managing Microsoft

System Center Configuration Manager 2007(SCCM).

CERTIFICATION ITIL v3

OTHERS/MISC. Active Secret Clearance

Available for domestic and foreign travel (active

passport)

Contact this candidate