Human Resources Power Plant
Resume:
Susan E. Spangler
Indianapolis, Indiana 46220
********.*****@*****.***
Human resources professional and licensed attorney, experienced in both
service and manufacturing industries. Strong analytical and interpersonal
skills, combined with knowledge and practical experience, ensure prompt and
detailed responses to internal and external customers, resulting in
effective issue resolution and improved productivity and morale.
Education
J.D., cum laud 1987 University of Dayton School of Law,
Dayton, Ohio
M.A. Natural Resources 1981 Ball State University, Muncie, Indiana
B.S. Agriculture 1975 Purdue University, West Lafayette,
Indiana
Professional Experience
Managepoint, LLC (HR, Payroll, Benefits Provider) Indianapolis, Indiana
Current Human Resources Director
. Manage and direct HR activities internally and for client companies
. Advise client companies regarding employee issues/complaints
. Prepare responses to Wage/Hour and EEOC complaints
. Develop and implement client-specific policies and training
programs
. Interface with Sales Department to enhance marketing of HR services
Tilson HR (Professional Employer Organization), Greenwood, Indiana
2008 Department Head - Account Management
. Directed activities of three Account Managers and one Account
Management Associate
. Worked with management team to resolve internal process issues
. Provided human resources advice and support to assigned clients,
SYSCO Food Services of Indianapolis, LLC Indianapolis, Indiana
1998 to 2008
Director, Human Resources
. Managed company-wide human resources/labor relations function
. Developed and implemented personnel policies and procedures
. Directed training and performance management programs
. Responded to and resolved labor and employment complaints
. Ensured compliance with applicable labor and employment laws as
well as corporate ethics policy and Affirmative Action
requirements
. Oversaw worker's compensation, safety and unemployment matters
Susan E. Spangler
5364 Broadway Street
Indianapolis, Indiana 46220
********.*****@*****.***
Professional Experience (continued)
Bose McKinney & Evans Indianapolis, Indiana
1997
Contract Attorney - Temporary Position
. Advised clients regarding labor and employment matters
. Prepared responses to discrimination charges
. Conducted research and provided support for litigation team
Pennsylvania Power & Light Company Allentown, Pennsylvania
1990 - 1996
Counsel
. Represented utility at grievance meetings and arbitrations
. Investigated and responded to discrimination charges
. Primary contact for nuclear power plant regarding employment issues
. Represented utility at wage and hour, unemployment and worker's
compensation hearings
. Ensured compliance with INS regulations for non-citizen employees
Barnes & Thornburg South Bend, Indiana
1987 - 1990
Attorney
. Handled discrimination charges from initial investigation thru
litigation
. Represented clients at labor arbitrations and prepared post-hearing
briefs
. Represented clients at unemployment and worker's compensation
hearings.
. Provided general advice to clients regarding labor and employment
law matters.
. Conducted research for senior attorneys
Accomplishments
. Member of management team which successfully negotiated three
collective bargaining agreements
. Instrumental in reducing warehouse employee turnover from over 100%
to 20%
. Established policies and procedures and conducted training for
major utility to ensure compliance with Americans with Disabilities
Act
. Developed web-based Prohibited Harassment training program
. Implemented performance management system
. Revised and re-introduced Targeted Selection hiring process
Licenses and Certifications
. Licensed Attorney, State of Indiana
. Targeted Selection Training Administrator (DDI)
. Coaching & Maximizing Performance Training Administrator (DDI)
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