Customer Service Sales
Resume:
Christy Kelly
San Marcos, TX 78666
**************@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile More than 7 years' successful experience in
customer service and support with recognized
strengths in account maintenance, problem-solving
and trouble-shooting, sales staff support, and
planning/implementing proactive procedures and
systems to avoid problems in the first place.
Possess solid computer skills.
Excellent working knowledge using Microsoft Excel,
Microsoft Word, CT
Ability to train and motivate
A team player, acknowledged as "Total Quality
Customer Service Professional."
Develop plan, conduct audits and variance analyses
Employment Centurylink 2009-2010
Customer Service Representative
Support sales reps in opening new accounts
and upgrading existing service.
Quickly and effectively solve customer
challenges.
Maintain quality control/satisfaction
records, constantly seeking new ways to
improve customer service.
AT&T Mobility 2002-200
9
Support sales reps in opening new accounts
and upgrading existing services
Answering all billing questions and
concerns
Transfer of service
Cancellation of services with save and
retention
Migration of companies with mergers
Assisting with delinquent and past due
accounts for collections
Assistance with online account accesses
Technical Support
Roaming and Excessive off network
Education Western International University 2006
Associate of Arts
References Furnished Upon Request
.
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