Customer Service Manager

Vanessa Levoit

*******.******@*****.***

**** ***** ***** ****: 619-***-****

Spring Valley, Ca 91911 Cell: 619-***-****

Dedicated customer service manager with 10+ years of experience in “big box” retail and jewelry service

settings. Consistently achieved record-high customer satisfaction rankings, improvements to the bottom line

and development of policy and procedure that standardized operations.

Strike Team Leader and Corporate Trainer; developed and delivered Ambassador of First Impression

Training. Leading by example and training to instill a shared, enthusiastic commitment to customer service

as a key driver of attaining company goals. Ensured the execution of opening new stores in new regions,

while adhering to quality of service and store operations policies.

Areas of Expertise

Customer Service Management Customer Satisfaction Enhancement Team Building & Training

Complaint Management & Front-End Supervision Cost-Reduction Strategies

Resolution

Sales & Margin Improvement Order Fulfillment

Retail Operations Management

Professional Experience

Famulare Jewelers Carlsbad, CA 05/10 to Present

Sales Associate, 05/10 to present

Robbins Brothers San Diego, CA 09/99 to 05/10

Customer Service/Operations Manager, 04/00 to present

Strike Team Leader, 10/05 to 02/08

Corporate Trainer, 08/04 to 02/08

Customer Service Representative, 09/99 to 04/00

Promoted to manager position where key roles were to recruit, train and supervise 20+

customer service personnel and cashiers. Fostered an environment in which guests enjoy high

levels of service and employees are motivated to deliver top performance. Managed front end

operations to ensure friendly and efficient transactions.

Selected Contributions:

Helped nurture and develop an Ambassador of First Impression for promotion into management for 4

consecutive years.

Benchmarking a record-setting improvement in staff retention due to the success of employee-development

and morale-building programs.

Maintained store’s Customer Experience Index, of .09 or lower; safeguarded the swift resolution of

customer issues to preserve customer loyalty while complying with company policies.

Served on special taskforce charged with the operational aspects of opening new stores. Hired and trained

AFI’s, controlled purchasing and set up of all operational needs; worked with outside contractors and

vendors for delivery of goods and services all within budget. After store’s opening continued to reinforce

training, operations, policy and procedures, guest satisfaction, and sales for extended periods.

Developed training games and materials that set the standard for guest services. Exemplified the “love the

customer” philosophy. Motivated and mentored AFI’s commitment and dedication of service.

Education and Training

Management Development 08/01 to 04/03

Management development course spanning 1 year with concentration in leadership and operations

Training: Completed numerous courses and seminars in customer service, recruiting, hiring,

sales strategies, inventory control, loss prevention, time management, leadership, human

resources, CAL OSHA/hazardous materials safety.

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