Customer Service Manager

SAMUEL LEON

*** ****** **.

Loveland, CO *****

Home 970-***-****

Cellular 213-***-****

***********@*****.***

Objective

Position where my experience and education can bring positive results to

the growth of an organization.

Areas of Expertise

. I have effectively negotiated large revenue contracts

. Provided excellent customer service to people in different stages

of stress

. Developed action plans to increase efficiencies within departments

. Managed multiple departments and overall operations within an

organization

. Fully bilingual with outstanding ability to promote and maintain a

team atmosphere

Licenses

. All Lines Independent Adjuster, State Of Florida, 2010 - 2014 -

Independent Insurance Adjuster (5-20) All Lines. Resident License in active

status with the State of Florida.

Experience

Allstate Insurance, Cheyenne, WY 2010 - Present

Claims Processing Specialist

Prepared and reviewed insurance-claim forms and related documents for

completeness. Posted and attached information to claim file. Reviewed

insurance policy to determine coverage. Contacted insured and other

involved persons for missing information. Maintained positive relationships

with customers and handle a steady volume of new non-complex claims daily,

involving homeowner and auto claim losses.

Systemax, Plantation, FL 2008 - 2009

Corporate Account Consultant

Display a professional, polite and friendly manner of dealing with people

from different backgrounds. Established close client relationships.

Maintained client service and satisfaction. Analyzed and selected target

opportunities. Achieved consistently high client satisfaction ratings.

Designed and presented proposals and creative presentations. Investigated

competitor products and customer requirements. Formulated contract terms on

services according to requirements for profitability of operations.

U.S. Imaging Solutions, Davie, FL 2008 - 2008

Consultant

Recommended products and solutions to customers. Obtained credit

information on prospective customers. Instructed customers in use of

products and contract terms and policies. Interacted with chief operating

officers, chief executive officers, and general managers on the corporate

side, communications coordinators and government agents, and

superintendents and principals within school districts to explain company

policies and procedures. Considered cost and benefits of actions to choose

the most appropriate one. Maintain effective and current communications

between customers and organization.

Tuscany Eyewear, Davie, FL 2007 - 2008

Regional Sales Manager

Extensive travel to 11 States and manage multiple accounts. Daily use of

time management skills, personal initiative and accountability. Reviewed

customer statements to issue credits or returns. Attended trade shows in

various part of the country. Provided reports on activities after each

trip. Traveled every other week to the territory and meet with clients.

Called on physicians, laboratory managers, and laboratory technicians, as

well as optical boutique owners to present exclusive high end products.

Provide superior customer service by interacting with customers at a

partnership level.

Arch Wireless, Miami, FL 1998 - 2006

Office/Operations Manager

Managed office personnel ensuring all duties were performed accurately and

timely within company policy. Interviewed potential candidates. Study

vendor contract terms. Managed customer service representatives to ensure

that workflow met high company standards. Assessed project cost and

estimate payments to contractors and vendors. Provided direct customer

service to local law enforcement agencies and other government offices.

Display fiscal responsibility by enforcing monetary limits. Managed the

front office staff including reception, order entry, cycle billing and

administrative personnel. Authorized credit adjustments and audited

accounts for payment and credit history. Analyzed information on contracts

to prevent potential fraud. Authorized petty cash, check distributions, and

bank deposits. Reviewed legal issues that can be handled without the use of

an attorney. Managed all aspects of the branch including daily operations,

equipment purchasing, rental and maintenance. Conducted new employee

training and staff development training for groups and individuals.

Organized, tracked, and performed 90 day, six-month, and annual reviews for

all new employees. Effectively resolved all employee relations' issues and

addressed concerns

Tamiami Auto Collision, Miami, FL. 1996 - 1998

Owner/ Manager

Managed the everyday operations of the business. Consulted with other

professionals to receive a more clear evaluation on a situation as needed.

Inspected property damage to write repair estimates. Familiar knowledge and

experience in repairing most types of vehicles. Establish clear

communications with policyholders following accidents and automobile theft

to provide repair estimates. Responsible for providing information to

Insurance Adjusters and facilitate their claims investigation. Handled

dealings with other garage or repair shops when vehicles needed specialized

services. Responsible for customers relations, purchasing, estimating using

Mitchell books, record keeping, payroll and all other administrative

duties. Processed paperwork requested by insurance companies to secure

supplemental payments. ? LICENSES

Wilsonart International, Miami, FL. 1993 - 1996

Export Customer Service Supervisor

Responsible for providing the highest level of service to our accounts in

Latin America. Coordinate the pick up and delivery of containers to the

Port Of Miami. Responsible for ordering the precise quantity of products

based on sales projections, market demands and incoming requisitions.

Education

Certificate 2010

Insurance Schools Inc., West Virginia - Licensed in Florida - All Lines

insurance Adjuster Agent (5-20). Preparation course to take State License

Exam

Certificate 2002

Sheridan Vocational School, Hollywood, FL - Real Estate Laws & Principles.

Mandatory course to become eligible for State License exam.

Diploma 1992

Politechnical Institute, Miami, FL - Introduction to I.T. as computer

operator. Basic programing, understanding of software applications,

hardware maintenance and replacement. Understanding Windows based programs

and operating systems.

H.S. Diploma 1987

Sunset Sr. High, Miami, FL

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