Customer Service Sales

ANGEL ANTONIO FERNANDEZ

***** ** *** ******, ***. 204

Cutler Bay, FL 33189

Phone: 310-***-****. E-mail: **********@*****.***

PROFESSIONAL PROFILE

Challenging Customer care representative position where my customer

relations experience and strong aptitude for sales can be fully utilized to

improve customer satisfaction and enhance the company brand name.

Experience and values include:

Team Player Hard Worker Customer Focused

Problem Solver Cash Accountability Resourceful

High Level of Excellent Communication Strong Organizational

Integrity Skills Skills

PROFESSIONAL EXPERIENCE

United Mailboxes - Beverly Hills, CA 1/2010 - 8/2010

Customer Service Representative

. Receive, sort and place mail in mailboxes

. Record all sales transactions on cash register and process cash, check,

and credit card transactions

. Pack contents for shipping using established UPS and FedEx procedures and

materials

. Operate Counter Manifest Shipping (CMS) system and all other Store

applications (e.g., Point of Sale, email, postage Meter Mail, Western

Union)

. Receive and process packages for UPS and FedEx shipping, including

lifting and weighting packages on scale, accessing CMS system, generating

labels and retrieving from customer's vehicle when requested

. Assist in merchandising the center, including: stocking shelves with

product, ensuring a clean and orderly appearance of product, informing

appropriate personnel of inventory levels for re-ordering supplies, being

informed of product specifics (i.e. warranties, durability claims,

pricing, etc.)

. Operate copiers, fax machines, binding equipment and all other office

machines in a safe, efficient and productive manner. Help customers

operate office machines.

Virgin Megastore - Hollywood, CA

1/2009 - 12/2009

Security Guard

. Observed all areas of the Sales Floor while protecting the product, the

customers and employees

. Reported any unusual incidents to store management

. Interacted with customers (if needed) to ensure a safe and pleasant

shopping experience

. Ensured the safety of all employees during store opening and closing

. Assisted store management with security related functions such as

merchandise counts, audits, bank deposits and special events

Jacobson Group - Los Angeles, CA 4/2008 - 9/2008

Payroll Agent

. Processed payroll for MTV, VH1 and various Reality TV and Award Shows

. General office duties

Mailboxes etc. - Beverly Hills, CA

2/2009 - 1/2009

Customer Service Representative

. Took customer orders, gave pricing information and performed consultative

selling to customers

. Operated the Point of Sale Terminal, handled money and daily close-out

procedures

. Coordinated all shipping related activities and services

. Maintained log of all incoming and outgoing parcels for pickup by

delivery drivers and sorted incoming parcels

. Assembled parcels and prepared goods for shipping by wrapping items,

weighing packages and affixing labels

. Ordered supplies, Managed Inventory Control

Banana Republic - New York City, NY 1/2007 - 1/2008

Sales Associate and Stock Clerk

. Assisted customers with an enthusiastic and professional manner

. Provided outstanding customer service

. Completed sales using POS system according to established procedures

. Developed knowledge of all merchandise to effectively share with clients

. Unpacked merchandise shipments and checked the contents against invoices,

purchase orders and bills of lading

. Marked stock items with identification tags and inventory sensors

Jewelry a la Paige - Los Angeles, CA

12/2004 - 12/2006

Sales Associate

. Represented company at trade shows and fashion and accessory shows

. Customer service and selling priority

. Provided product knowledge to customers

. Built lasting relationships with customers by contacting them to follow

up on purchases

. Performed daily maintenance tasks including stock work, re-merchandising,

display and light cleaning

EDUCATION

. Musicians Institute - Hollywood, CA (1996)

. Culver City High - Culver City, CA (2002)

SKILLS

. Proficient in Microsoft Word, Outlook, Internet and Music Editing

Programs

. Bilingual (English and Spanish)

Contact this candidate