Chris E.

*** **** ***** ****

CLOVERDALE, IN. ***20

abhy59@r.postjobfree.com

765-***-**** HOME, 765-***-**** CELL

Patterson HTTP://WWW.LINKEDIN.COM/IN/CHRISPATTERSONITPROFE

SSIONAL

Certifications

OBJECTIVE

I am a results-motivated IT professional who believes my work should produce long-term benefits for Microsoft

a company. My achievements are focused on reducing repetitive workload so I can concentrate on MCP Server 2003

issues of higher priority. MCP Windows XP

PROFESSIONAL EXPERIENCE Comptia

Security+

Network+

IT Consultant A+

11/2004 –

Present

Skills

Independent Contractor for hire, Cloverdale, Indiana

Antivirus software

Contracted by Swiss Post Solutions to provide Solutions Center Advisement and Field AVG

Service Technical support for global advertising company of 16000 users, supporting Lotus eTrust

Notes, Novell, MAC, and PC technologies. McAfee

Provisioned hardware for IP/TV and resolved customer connectivity issues for ISP Endeavor Symantec

Trend Micro

Communications.

Reduced escalating helpdesk ticket count for RCI\Wyndham as a Tier III technician, and

Backup software

managed resource access as an Account Administrator through Active Directory.

Arc Serve

Completed desktop refresh programs for St. Vincent’s Health and Duke Energy. Backup Exec

Resolved call center issues and completed desktop imaging for Klipsch Audio. Microsoft Backup

Travelled globally for client Adesa to complete Active Directory rollout and desktop refresh Veritas

program. Trained users on new infrastructure.

Hardware

Fulfilled assignments for staffing agencies including CDI, KForce, Pinnacle Partners, TEK

Acer

Systems, TIG, and ValCom.

Compaq

Dell

PC\Network Administrator 10/2009 –04/2010 DLink

IVC Industrial Coatings, Indianapolis, Indiana Gateway

Hewlett Packard

IBM

Assisted in MS Exchange upgrade to 2007 by researching all infrastructure connected to

Linksys

SMTP service and updating necessary changes.

KVM switches

Created user self-help and departmental documentation for current supported hardware and

software. Reorganized previous network documentation for easier access.

Networking

Revised desktop imaging program to include current patches, software, and drivers. Cabling

Documented step-by-step instructions. Created unattended boot discs. DRAC & RSA

Developed and implemented network printing program to reduce individual need for local cards

printing devices. Ethernet

File and Print

Eliminated frequent power outages in server room by investigating previous wiring diagram.

Hubs

Labeled, moved, tested, and documented current load-balancing layout to reduce power

Punch down

spikes.

Routers (home)

Servers

Network Junior Administrator 01/2008 – 06/2009 Switches

Thin clients

Indianapolis Airport Authority, Indianapolis, Indiana

Wireless access

Reduced the IT departments operating budget by researching, testing, implementing,

documenting, and training co-workers on higher-efficiency software including Part Image.

Reorganized the company’s tape backup management program and eliminated the cost for 3 rd

party vendor.

Provided phone, remote, on-call, and desktop support to over 400 end users.

Managed Anti-virus, Tape backup, and File\Print servers. Configured wireless AP.

Operating Systems

Desktop Support Analyst DOS

06/2005 –01/2007

Microsoft Windows

Kaplan Financial, Indianapolis, Indiana

9x\ME

2000\XP

Developed and managed an asset tracking database in the Perfect Tracker ticketing system. Vista

Prior to my arrival, no such solution was in place. Windows 7

Reviewed and tested the company’s server hardening process documentation. Server 2003

Created Visio diagrams of the company’s two server closets, identifying critical hardware and Server 2008

Virtual PC 2007

IP addresses.

Responded to network and printing outages as 3rd shift technician. Resolved helpdesk ticket

Protocols

issues for local and remote users utilizing PC Anywhere.

IPX/SPX

Diagnosed connectivity issues using TCP\IP protocols including Netdiag, Ping, Tracert, NetBIOS

Ipconfig, and Netstat. NetBEUI

OSI layers

Systems Engineer 01/2004 – 11/2004 POP3

SMTP

Electronic Strategies, Inc, Indianapolis, Indiana

TCP/IP

WMI

Managed tape backup program for one of two sites for client Allison Payment Systems.

Completed projects assigned from Director of IT at APS. Remote Access

Dispatched frequently to other client sites to resolve technical issues as they arise. GoToAssist

IBM TS3270

Technical Account Manager and Lead Technician terminal

01/2003 – 12/2003

Norton PC

Logical Choice, Inc, Greencastle, Indiana

Anywhere

Remote Desktop

Negotiated agreements with local vendors and developed profit-maximizing strategies. ShowMyPC

Performed outside sales, managed store inventory, provided phone, remote, and in-house Terminal Services

support for pc and internet service. VNC

Suites

OTHER EXPERIENCE

Adobe Creative

Suite

Counterman and Outside Salesman Citrix Farm &

09/1987 – 06/2002

Client

M-R Auto Parts, Greencastle, Indiana

Microsoft Office

Open Office

EDUCATION Norton Utilities

Paint Shop Pro

Microsoft Certified Professional, Server 2003 2008 Ticketing

Self-paced training Management

ACT

Microsoft Certified Professional, Windows XP 2007 Altiris

Perfect Tracker

Self-paced training

Remedy

Track-It!

Comptia Security+ 2007

Self-paced training

Web Browsers

Internet Explorer

Network+ Certification 2004 Mozilla Firefox

Self-paced training Netscape

Opera

A+ Certification 2002

IVY Tech State College, Terre Haute, Indiana

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