Customer Service Quality

Kathleen Bishop

*** ******** **, ********* ** ***08 203-***-****

PROFESSIONAL SUMMARY

To obtain an office position in which my customer service, bookkeeping,

personal, clerical and general office skills will contribute to greater

office efficiency and productivity.

Key Strengths

Systems knowledge - Problem solving - Communication - Ability

Proficient in Microsoft Resolve in-depth queries to deal with internal

Word, Excel, PowerPoint, in a methodical manner and external customers

Outlook, Unet and Facet independently and with at all levels via

internal and external telephone and email, to

business partners to ensure successful

find appropriate communication via

resolutions, actively listening and

efficiencies and high probing questions.

level of quality.

PROFESSIONAL EXPERIENCE

United Healthcare 2004 - 2010

Atlanta, GA

Supervisor

Sets priorities for the team to ensure task completion and performance

goals are met, such as Quality, Adherence, Service Level and AHT.

Provides coaching and feedback to team members, including formal

corrective action.

Provides expertise and customer service support to members, customers,

and/or providers.

Conducts annual performance reviews for team members.

Coordinates, supervises and is accountable for the daily/weekly/monthly

activities of team members.

EDUCATION AND PROFESSIONAL DEVELOPMENT

A.A. in General Studies in progress, Gwinnett Technical College,

Lawrenceville, GA 2009 - Present

Kathleen Bishop

108 Stoddard Rd

Waterbury CT 06708

*********@*****.***

To Whom It May Concern:

No need to look any further. I am highly interested in seeking such an

opportunity to work with a team that has an excellent reputation in

providing quality customer service

As you will notice from my resume, I have more than seven years of

experience working in the customer service field. I have steadily worked

towards building up the skills necessary to become a highly competent and

efficient addition to your facility. My communication and professional

skills are at a point where I am confident that I can adequately contribute

to your team.

I welcome the opportunity to meet with you to discuss my capabilities and

the values they may offer your facility.

Thank you for your time and consideration.

Sincerely Yours,

Kathleen Bishop

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