Customer Service Manager
Resume:
Cheri James
Sarasota, FL. *****
abhy3s@r.postjobfree.com
QUALIFICATIONS
My experience in office management, and my years working in customer
service. I have developed excellent working regimen. I am dependable,
energetic and follow a reliable work ethic. My objective is to use these
skills to meet the challenge of a new position.
WORK HISTORY
Wachovia Bank
March 2009-Present
Teller:
Receives and pay out money, keep records of money and negotiable
instruments involved in a financial institution. Various transactions,
make concentrated effort to solve customer problems, provide superior and
quality customer service. Selling of bank products, and referring products
to help aid customer with their financial needs. Being responsible for
bank opening and closing, and all other duties assigned.
Sarasota Family YMCA
Feb, 2001-Present
Office Manager:
Managed front desk of a multi-complex fitness center, includes a large part
of customer service/ administration. Sales, training, and computer data
base and software. This position required fund raising, marketing
strategy, bookkeeping with daily deposits. Scheduling of numerous staff
representatives, hiring process. Maintaining inventory, and tracking all
current and online class sessions.
School Age care: Managing A/R reports. Tracking all delinquent accounts
and revenue, accounting procedures, billing, and invoices. Registering and
updating new applicants.
Adoption Subsidy Specialist: Responsibility to log and coordinate all
adoption subsidies, maintain relevant paperwork. Preparing,submitting,
receiving and processing all adoption subsidy files. Responsible for
charts, presentation materials, data entry, copying, records keeping.
Assisted working front desk reception area.
Bert Rodgers Schools of Continuing Education Feb
1995-May 1999
Office Manager
Managed customer service department, all administration duties, high volume
of data entry. Bookkeeping procedures, light accounting, handling multiple
line telephones. Proficiency with computer data base and internet systems
and software, customer service issues and hiring, training of new staff.
COMPUTERS
Microsoft Word Excel
Microsoft Outlook AS400
Active (6.0)
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