Customer Service Manager
Resume:
DERRICK HARVEY'S RESUME
Education:
GRADUATED MAY 28 1997 WITH AN ASSOCIATES IN APPLIED SCIENCES
DEGREE IN COMPUTER SERVICING/ELECTRONICS TECHNOLOGY FROM EAST CENTRAL
COMMUNITY COLLEGE; DECATUR, MS
GRADUATED MAY 30 1994 FROM EDINBURG HIGH SCHOOL
Experience:
EMPLOYED BY FLOWERS BAKING CO. AS A INDEPENDENT DISTRIBUTOR
FROM AUG. 2007 TILL PRESENT
SALES, MERCHANDISE, ACCOUNT MANAGEMENT, ROUTE MANAGEMENT, AND B2B
SERVICE
EMPLOYED BY AUTOZONE INC. AS A PARTS SALES MANAGER
FROM NOV. 2006 TILL AUG. 2007
OPEN AND CLOSE OF STORE TASK, CAR PARTS SALES, CUSTOMER SERVICE REP.
STORE SETUP, PLANOGRAM SETUP AND REMODEL.
EMPLOYED BY RENT-A-CENTER INC AS AN I/O MANAGER
FROM JAN. 29 2005 TILL OCT 2006
ASSISTANT MANAGER, ACCOUNT MANAGEMENT, SALES, COLLECTIONS,CUSTOMER
SEVICE, AND DELIVERY.
EMPLOYED BY AUTOZONE INC. AS A PARTS SALES MANAGER
FROM APRIL 16 2004 UNTIL JAN. 28 2005.
OPEN AND CLOSE OF STORE TASK, CAR PARTS SALES, CUSTOMER SERVICE REP.
STORE SETUP, PLANOGRAM SETUP AND REMODEL.
EMPLOYED BY JOHNSON CONTROLS INC. AS A PRODUCTION TECH.
FROM APRIL 7 UNTIL JUNE 13 2003.
ASSEMBLING SEATS FOR THE NISSAN QUEST,CHECKING INVENTORY OF PARTS.
CHECKING FOR QUALITY OF PARTS SPECIFICATION.
EMPLOYED BY INTEL CORP. AS A MANUFACTURING TECH .
START DATE JUNE 9, 1997 HAS HELD SUCH POSITIONS AS: TEAM LEADER.(supervising,
goaling and passdown)
LEVEL 1 PEER TRAINER, LEVEL 1 CERTIFIER, AND SAFTEY REP., EQUIPMENT
INSTALLATION.
MANTAINING AND REPAIRING NIKON OPTISTATION.
MANTAINING AND REPAIRING MICRASCAN SVGL STEPPERS.
OPERATING MICRASCAN SVG TOOLS FOR LITHOGRAPHY(PNEUMATIC AND HYDRAULIC
DRIVEN ARMS).
OPERATING LRC 4420 OXIDE TOOLS FOR DRY ETCH.
MAINTAINING AND REPAIRING QC OPTICS API 3000/S(LASER READER.
MAINTAINING AND REPAIRING ZYGO ARM TOOL (STAUBLI UNIMATION ROBOTS).
EMPLOYED BY WAL-MART STORE 305 IN CARTHAGE, MS. POSTION HELD:
STOCKMAN/RECIEVING FROM JUNE 1995 UNTIL JUNE 1997
CUSTOMER SERVICE, STOCKING SHELVES, AND UNLOADING TRUCKS IN RECIEVING.
Skills:
SERVICE AND REPAIR COMPUTERS.
PROGRAM THE 6502 MICROPROCESSOR.
CAN READ SCHEMATIC DIAGRAMS.
EXPERIENCED USING DIGITAL MULTIMETERS,LOGIC PROBES,OSCILLOSCOPES.
HAS PROGRAMMING EXPERIENCE USING VISUAL BASIC, UNIX, LINUX AND QBASIC.
HAS EXPERIENCE WITH PNEUMATIC AND HYDRAULICS.
HAS EXPERIENCE PROGRAMMING PROGRAMMABLE LOGIC CONTROLLERS (PLCs).
HAS NETWORKING EXPERIENCE USING SUCH MICROSOFT APPLICATIONS AS :
MICROSOFT EXCHANGE SERVER,WINDOWS 2000, WINDOWS NT ADMINISTRATION,
WINDOWS NT SERVER, MSWORD, EXCEL, ALL MICROSOFT OFFICE APPLICATIONS,
MSDOS and INTERNET EXPLORER
Contact Information:
DERRICK HARVEY
267 fox ave. philadelphia MS, 39350
PHONE: 601-***-**** E-MAIL *********@*****.***
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