Customer Service Sales Representative

Meredith Pokorny

**** ***** **** ****, *******, TN 37877-9082

Mobile: 423-***-**** E-mail: ***************@*****.***

OBJECTIVE

Seeking a challenging position with emphasis on administrative and support services that

will allow me to enhance the flow of work productivity and provide high quality

customer service.

EDUCATION

Bachelor of Arts in Management

Tusculum College, Greeneville, TN

Concentrations in General Management and Small Business Organization

Dean’s List

Graduated Cum Laude

Received Pioneer Host of the Year Award

Associate of Applied Science in Management Technology

Walters State Community College, Morristown, TN

Concentration in Hospitality Management

Obtained certifications in nine courses from the American Hotel and Motel

Association’s Educational Institute

Graduated Cum Laude

SALES EXPERIENCE

Sales Representative, WhisperRoom Incorporated, Morristown, TN

Active member of sales team with goals reaching over one million dollars per year

Conduct detailed research of competition and target market

Responsible for educating potential customers about company’s products

Trouble shoot customer product and delivery concerns

MEDICAL OFFICE EXPERIENCE

Front Desk Receptionist, Milligan Clinic, Jefferson City, TN

Responsible for patient check in and check out in busy general surgeon’s office

Answered multi-line telephone system

Restructured collections system

Input information into PARADIGM computer system

Filed insurance claims using health insurance claim forms (HICFA’s)

Corrected minor insurance problems

Facilitated patient scheduling

Meredith Pokorny Resume, Page 2

MEDICAL OFFICE EXPERIENCE CONTINUED

Radiology Secretary, Morristown Hamblen Healthcare System, Morristown, TN

Pioneered a new position assisting physicians in time management

Prepared a large volume of x-ray films for physicians to review

Answered and prioritized incoming telephone calls

Followed up with emergency room personnel, hospital nursing stations, and

physicians’ offices to ensure preliminary reports were received in a timely manner

Trained new employees in preparing files and hanging x-ray films

Assisted with quality control by correcting errors in film orders

JOURNALISTIC AND ADMINISTRATIVE EXPERIENCE

Managing Editor, Pioneer Student Newspaper, Tusculum College, Greeneville, TN

Actively participated in restructuring process of the organization

Solicited and wrote newspaper stories

Coordinated and lead initial staff meetings

Performed research of other publications

Contacted other institutions to institute a newspaper exchange program

OTHER OFFICE AND TELEMARKETING EXPERIENCE

Admissions and Institutional Advancement Offices, Tusculum College, Greeneville, TN

Cold-called prospective students to encourage them to apply for admission

Input and suggested improvements for database information in EMAS system

Operated multi-line switchboard

Conducted tours of college facilities

Solicited donations from college alumni

Provided alumni with information regarding current college events

Answered questions about the college and routed information requests to proper

management

Financial Aid Offices, Tusculum College and Walters State Community College,

Greeneville, TN and Morristown, TN

Trusted with confidential information

Verified reported totals of student work hours

Answered telephone and performed other general office duties

REFERENCES

Available upon request

Contact this candidate