Human Resources Manager

Catherine Hamlin, CTS, CPC, TSC, PHR

804-***-**** 9615 Asbury Court, Richmond, VA 23229

*******@***.***

Career Profile

Strategic Training/Human Resources Manager and proactive business partner

to senior management to guide in the development of performance-driven,

customer-driven, and market-driven organizations.

. Proven leadership and supervisory experience with ability to lead

multiple projects/teams simultaneously.

. Outstanding project planning and project management skills, meeting

tight time constraints/deadlines.

. Solutions-driven manager, mentor and coach who relates well with all

types of people at all levels.

. Strong organizational and analytical abilities applied to achieve

desired goals, objectives, and results.

. Unwavering commitment to excellence in building teams who are the best

of the best in serving others.

. Personal traits: professional; common sense; adaptability; focused;

skilled trainer and team builder.

Core Competencies

Passion for Customer Care Excellence:

. Instill a philosophy of immediate response to customer inquiries - no

such thing as "do it tomorrow".

. Value each individual customer, exceeding expectations and paying

diligent attention to small details.

. Act and serve with integrity and trust, essential ingredients for

successful, long-lasting customer relations.

. Create an environment where customers are ecstatic with service,

creating action-oriented advocates.

Employee Relations:

. Confidentially handle/manage employee relations issues including

compliance, performance, complaints and counseling.

. Administers annual performance reviews for all staff members including

contingency staff.

. Responds to all employee-related inquiries from state agencies to

include EEO, Workers' Compensation and Unemployment.

. Subject Matter Expert on Employment Law

. Conduct industry-wide wage and salary surveys.

Motivating and Training:

. Analyze company culture and structure to pinpoint obstacles and create

new pathways or adopt existing model to build an environment of

solutions and forward movement.

. Recognize hidden solutions, already existing or external, through

research, active listening, and observation.

. Help personalize company vision and goals by implementing strategies

to create ownership/advocates.

. Analyze and monitor sales figures and statistics to establish firm

foundation for future growth.

. Identify the extraordinary among the team, systems, and practices and

build upon strengths.

Team Building:

. "My job is to make the team successful" - accomplished by coaching,

nurturing, and stretching to reach beyond an individual's comfort zone

to maximize personal/professional excellence.

. Discover talents/gifts of individual team members and build upon those

to maximize results.

. Create an environment to link team members' strengths as the beginning

of all endeavors.

. Capitalize on company structure, budgets, and timelines to build a

"let's do it" framework.

Catherine Hamlin

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Managing and Supervising:

. Orchestrate a team, discover core values of individual members, and

build a consensus of goals.

. Analyze budgets and expenditures to align with company vision,

mission, and direction.

. Automate and systematize rote and mundane functions to improve

operating efficiencies.

Solutions Oriented - Analysis to Action:

. Thrive on converting obstacles into opportunities by recognizing root

cause and developing solutions.

. Structure work environment where fear, failure, and blame are not

responses and/or defenses.

. Incorporate active listening to unravel challenges and rebuild - be it

systems, technology, or people.

Employment History

Reliance Staffing Services, Newport News, VA

VP of Operations and Human Resources 2010 to Present

Accountable for all phases of Operational Management of a growing regional

Manufacturing Staffing Service - hiring, staff development, evaluation,

promotion, and separations. Manages all areas of the staffing process, from

selling Reliance's staffing services to prospective clients to placing of

manufacturing professionals on assignment. Analyzes, develops and

implements new internal controls, policies and procedures for growth and

development of business.

. Provides mentoring and leadership; trains and manages sales and

recruitment staff.

. Administration of human resource activities and policies; including

compensation, benefits, staffing, affirmative action, employee

relations, health and safety, and training and development functions.

. Performs recruiting functions to include: developing and implementing

strategic recruitment and employee programs; locating top

manufacturing talent, interviewing temporary applicants, consulting

with candidates on industry trends, and placing candidates on a

permanent basis.

. Works with staffing clients to identify the most appropriate staffing

services for the client and makes recommendations for recruitment

methods.

. Works with executive management to ensure timely understanding of

current and future workforce needs, and implements improvements to

staffing processes, including sourcing and selection.

. Develops and Implements new S.O.P.'s for Payroll Administration, New

Hire Procedures, Scheduling Procedures and Quality Assurance

Procedures.

. Conducts on-going audits on: I-9's, W-4's, Client Compliances

(Criminal Background Checks and Pre-employment Drug Screenings.)

. Functions as the company liaison with our clients when needed during

Labor Relations meetings with various Unions and their

representatives.

.

Adecco Employment Solutions, North Carolina Region

Regional Operations / Human Resources Manager 2007 - 2009

Recruited to create HR infrastructure to support business growth for a $30

million Carolina/Virginia Region with underachieving sales, exceedingly

high turnover and lack of cohesive management processes among profit

centers. Partnered with Divisional and Regional VPs to reorganize branches,

reduce overhead expenses, rebuild sales, and institute solid management

infrastructure.

. Developed and Implemented strategies for associate recruitment with

consideration of market needs and trends, ensuring that branch

activities are planned, measured and followed up.

. Developed and implemented effective training of Staffing

Consultants/Recruiters on SOPs, processes and quality customer service

delivery. Planned new hire training schedules and hands-on follow-up

training in skill marketing, recruiting, order fulfillment, payroll

security and procedures, workers' compensation and unemployment claims

control, etc.

. Performed Quarterly Performance reviews on all branches; Worked with

Branch Managers and staff to create effective action plans Developed

and Implemented training for all Branch Managers in SOPs, control

procedures, A/R management and HR polices;

. Coach and train staffs in action plan areas as needed and follow-up to

ensure action plans are fully implemented.

. Ensured that company policies and procedures are understood and firmly

followed at regional profit centers. Work to continually increase

operating efficiency.

Catherine Hamlin

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TeamStaff Rx, Inc., Washington, DC

Regional Human Resources / Project Manager, R.S. Staffing Services Inc. a

subsidiary of TeamStaff, Inc. 2003 - 2007

Provided human resource and operational support to all Regional Medical On-

Site accounts, in the Federal Government sector, in order to meet and/or

exceed all of the client's expectations. Assured consistent, high quality

service delivery to each On-Site account directly supported and managed.

Fully responsible for leading On-Site Managers and providing support that

ensured the clients received the highest quality service and that mutual

profitability was achieved.

. Developed operating budgets, revenue goals, expense targets, and other

objectives for the regional on-site accounts which included:

Hospitals, LTC facilities and the Consolidated Mail Out Pharmacies

(CMOPs) governed by the Department of Veterans Affairs and the

Department of Defense.

. Reorganized operations and facilitated seamless integration of

contract staff with Government employees and fostered team culture at

on-site locations.

. Implemented account maintenance activities in continuous process

improvements. Ensured that quality programs and measurements of

Performance Attributes were in place and utilized at each account and

made any necessary adjustments to meet any changing client needs and

expectations.

. Instituted cross-functional team approach that provided foundation for

successful implementation of $100 million MATO contract and recapture

of company's leading edge despite intense market competition and

economic downturns.

Manpower Professional Services, Mid-South Region, Research Triangle Park,

NC

Regional Director / Implementation Manager, Vendor Management Programs

1996-2003

Highlights:

. P&L Responsibility for 8 branch offices in GA, AL and TN.

. Provided expert staffing consulting services to Manufacturing Accounts

with $10,000,000.00 to $60,000,000.00 in annual spend.

. Diversified business mix to include Vendor on Premise and Master

Service Providers that resulted in a 21% sales increase for the

region.

. Increased GM% from 17% to 25% and N.O.P. from $625,000.00 in 2001 to

$1,500,000.00 in 2003.

. Trained and developed Site Management teams.

Additional Experience

Kelly Temporary Services, Raleigh / Durham, NC Human Resources

Generalist 1982-1996

Education

B.A., School of Business, North Carolina State University, Raleigh, NC

Recipient of the Harriet Lynn Norris Memorial Scholarship (Academic)

Financed 50% of Education by working full time while attending school

Professional Certifications

1991 Certified Temporary Staffing Specialist

1992 Certified Personnel Consultant

2000 American Staffing Association Employment Law Accreditation

2001 Technical Services Certified

2006 Professional in Human Resources

Affiliations

American Staffing Association

National Association of Technical Staffing Services

Society for Human Resource Management

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