Customer Service Software

Gregory Glapa **** Chalcedony St, **, San Diego, Ca. 92109

[pic]

******@***.**.*** . 858-***-****

Experience

YRC (Yellow Freight), San Diego, CA. 07/2005 to 11/2009

Dock Supervisor

Supervise and coordinate all activities of dockworkers and other support

personnel. Provide planning, direction and control of all available

resources for insuring timely, damage-free, safe loading/unloading of

freight on assigned shifts. Provide dockworker training and performance

feedback including recommending discipline when necessary. Recommend or

carry out personnel actions including disciplining, discharging, lay off,

and recalling of employees. Coordinate with line haul, city dispatch and

OS&d.

. Directly supervise all activities of dockworkers and other support

personnel engaged is loading unloading trucks and in moving and storing

materials or products. Assign job tasks to workers according to loading

and unloading schedules.

. Supervise and observe loading of trucks to determine conformance to

loading patterns and to prevent shifting or damage of materials or

product during transit. Confirm that freight load balanced and placed,

distributed or secured in such a manner that safe operation of truck will

not be jeopardized.

. Coordinate work assignments, monitor performance and provide training

on company policies and procedures. Train new employees, and develop

improved performance of employee through feedback and coaching.

. Develop a daily delivery plan and assign drivers and equipment to

meet P&D freight and manpower needs.

. Conduct pre-shift meeting to review previous day's activities

including productivity, accidents, problems, and promote safety

awareness.

Ametek (Elgar Electronics), San Diego, CA 11/1985 to 07/2005

Supervisor Shipping/Receiving

Supervise and coordinate daily activities related to inventory,

warehousing, shipping, customer service, and personnel management of

electronics manufacturer. Prepare documents for domestic, international,

and government shipments utilizing various carrier software, UPS, FEDX,

DHL, YRC, ABF, ECT. Maintain packaging supplies inventory. Negotiate all

pricing and monitor supplier performance.

. Supervise the warehouse staff and orchestrate the daily activities of

shipping, receiving & material handling.

. Manage movement of materials between multiple production and storage

locations.

. Train employees and develop improved performance through feedback and

coaching

. Provide training of company policies and safety procedures

. Conduct employee performance appraisals and salary reviews.

. Package, process and ship customer orders utilizing custom back log

reports, customer purchase orders, and government contracts.

. Coordinate with production, sales, customer services, and purchasing

to plan, organize and process customer orders.

. Layout and setup warehouse to ensure FIFO of finished goods

inventories.

. Monitor finished goods and packaging materials warehouse.

. Track and maintain packaging materials inventories of utilizing

Kanban and JIT delivery procedures.

. Responsible for FGI inventory accuracy, including coordination of the

semi-annual physical inventory, and the monthly cycle count schedule and

discrepancy resolution.

. Keeping accurate records of all FGI and invoicing transactions

through warehouse.

. Maintain a clean and safe work environment

YRC (Yellow Freight), San Diego, CA. 1999 to 2003

Dock Worker Casual Part Time

The primary function of a Dock Worker is to efficiently sort, handle, and

load freight into and unload it from over-the-road equipment, containers,

city trailers and/or straight trucks in accordance with oral and written

instructions, as well as federal and state regulations. Work as an on call

employee. Perform freight handling using appropriate motorized and manual

equipment, including but not limited to: forklift, pallet jack and hand

truck. Verify documentation matches freight description (e.g. type, weight,

hazardous materials), using current electronic or manual system. Secure

freight inside trailers using appropriate tools and supplies (e.g. pallets,

straps, rope). Recoup/repair damaged freight when necessary.

Education

Milwaukee Area Tech. College 1980

H.S GED

Skills

. Intermediate computer skills Word, Excel, Outlook, Internet Explorer,

and mainframe software.

. Data entry, customer invoicing, material transactions.

. Documentation BOL, SED, SLI, Cert. of Origin, Profoma / Commercial

Invoices, DD250, DD1149

. Packaging domestic, international, Mil-STD-2073-1, Mil-STD-129

. Barcode scanners, printing, labeling software.

. Freight carrier software, UPS, FEDX, DHL, YRC, ABF etc.

. Hazardous Material Handling

. Forklift sit down and standup reach lift, electric and LPG

. First Aid

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