Customer Service Sales Representative

Monica Reyes

**** ****** ******, **** *******, CA 90201

Cell 562-***-**** Home 562-***-****

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OBJECTIVE

Seeking a office position where I may apply my excellent skills in

customer service, clerical, and communication.

SKILLS AND ABILITIES

Strong sense of Experienced in preparing Committed and able to work

responsibility and files and discussing well under pressure

organizational skills policies with clients

Knowledge for Microsoft Guard Card Certified Knowledge for Baton,

Word, Excel, and PowerPoint Teargas/Pepper Spray,

Stun gun, and Handcuffing

EMPLOYMENT HISTORY

Broker / Sales Representative Buena Park,

CA

Freeway Insurance August 2009 -

April 2010

. Explained Full Coverage and liability policies with 6 clients per

day

. Transferred calls directly to insurance company, corporate office,

and manager

. Scheduled 10 daily appointments for potential clients and addressed

customer issues regarding balances due, down payments, and

cancellation notices

. Delivered personalized customer service when collecting monthly

payments, issuing billing/payment extensions, and making changes to

their insurance policies

. Updated customer files on database program

. Handled 50 customer calls per day, made copies, faxed documents,

and prepared files.

. Processed policies to new members, and managed deposits to the

company's bank account.

Soccer Coach Montebello,

CA

Montebello Unified School District

September 2008 - April 2009

. In charge of Girls' Soccer Team consisting of 25 players (ages 14-

15 years old)

. Managed equipment and medical/safety kit inventory

. Scheduled and communicated with transportation vendors

. Organized fundraisers, obtained emergency cards, determined

eligibility, and processed paperwork

EDUCATION

Westwood College Torrance, CA

Bachelor of Science, Criminal Justice

May 2010- Present

References Available Upon Request

Contact this candidate