Manager Customer Service
Resume:
Robert Kolodey
Warren, MI 48093
************@***.***
SUMMARY
Professional and experienced Account Manager in the Plastic and Tubing
Automotive Industry who improves customer satisfaction and rapport. Due to
my strong aptitude and knowledge of Manufacturing, Engineering and Tooling,
I possess a rare talent for penetrating and developing new territories in
addition to identifying and capturing new revenues and achieving desired
results.
PROFESSIONAL EXPERIENCE
VGA, Incorporated
CUSTOMER SERVICE REPRESENTATIVE
09/08-Present
Responsible for the safe transportation of United States Veterans from
various locations to the Veterans Administration Hospital. Duties include,
but are not limited to, assisting disabled and wheelchair bound veterans to
the hospital grounds; ensuring that the customer is transported round-trip
in a safe and timely manner.
LSK Marketing
ACCOUNT MANAGER
2006-08
Responsible for creating customer base for the marketing of chemicals and
equipment. Company specialized in chemicals and equipment used in
cleaning applications in the industrial arena.
. Achieved a 30% increase in current business and sales.
. Successful in creating a 90% return customer base.
. Handled equipment and chemical demonstrations for new customers.
. Attended trade shows and seminars within the industrial chemical
industry.
TI Automotive, Warren, MI (1994-2006)
ACCOUNT MANAGER (2002-2006)
Responsible for global account management for approx. 150 diversified
customers such as Dayco/MarkIV Automotive, Indiana Tube, Tube Fab Roman,
Jackson Tube, YH America, and a host of other Tier 2 companies, worth 10m
annually.
. Functioned as the liaison between customers and production operations
ensuring good customer relations and on time deliveries.
. Improved cost and pricing structures along with re-establishing broken
customer relations and successfully recovered steel surcharges
resulting in 23 percent increasing sales over 3 years.
. Led cross functional team of engineering, operations and product
development personnel to develop marketing material.
. Developed commercial web site with customer-tracking metric which also
allowed for submittal of online quote requests.
Robert Kolodey Page 2
TI Automotive, Warren, MI (1994-2006)
ACCOUNT MANAGER (2002-2006) cont.
. Developed competitive pricing and product placement strategy for
products based on market studies and analysis of plant cost
structures.
. Recommend operational process improvement to become price competitive
in the tubing industry.
TI Automotive, Warren, MI (1994-2006)
OPERATIONS MANAGER (1996-2002 - New Haven Plant)
. Responsible for all production activity across a three shift operation
while managing operations in Union and Non union facilities.
. Managed 9 Supervisors and 300 plus employees in a three shift
operations including plating line and slitting operations.
. Achieved ISO9000 certification and part of implementation team for
ISO14001 Certification.
. Assisted Plant Manager and Human Resources in Union Contract
Negotiations.
. Drove and implemented a "turn around" strategy of unionized
Manufacturing Facility with 50m in annual sales by implementing 5S,
Poke Yoke, Lean Manufacturing and Pull Systems, resulting in 100k WIP
reduction, improved product throughput and a 40 percent decrease in
facilities injury rate through reduced material handing.
. Achieved 50 percent reduction in PPM and eliminated the second highest
customer complaint on our product through process controls, Poke
Yokes, and implementation of predictive maintenance plan.
. Reduced scrap from 14percent to 6 percent by championing process
improvement teams with team members for the UAW and union officials.
TI Automotive, Warren, MI
SHIFT MANAGER (1993-1996)
. Responsible for entire shift prototype operations.
. Supervised 65 people directly, including quality, maintenance and
shipping.
. Gained knowledge and experience in all facets of tube bending, end
forming, making fixtures and assembling of prototype parts for Tier I
customers.
. Worked closely with applications engineers and account managers on
accuracy, feasibility of prototype prints to satisfy customer
requirements.
EDUCATION
Associates Degree - ITT Technical - Bromall, PA
MILITARY
United States Air Force - Rank E4 Sergeant - Honorable Discharge
Military duties were defined as a Telecommunications Operator and
Supervisor for a Command Center which involved Top Secret Clearance in
order to decrypt, send and receive classified documents pertaining to
national security issues.
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