Customer Service Manager

Jeremie J. Johnson

**** ****** ***** **********, ** 24970

Residence: 304-***-**** • Cell 304-***-****

Email: ***********@*****.***

SUMMARY

Results oriented professional with 17 years of progressive growth in Management, Customer Relations,

Administration, Service and Sales. Experience includes management assignments, special projects, and

correspondence, reports, customer service, and account management, new business development, marketing

strategies, supervising and hands-on production. Major strengths include:

Computer Proficiency Multi-tasking/Management

Effective Communications Creative Problem Solving

Prioritizing/Organizing Interpersonal Relationships

EMPLOYMENT HISTORY

Advanced Heating & Cooling

Technician Assistant/Installer

• Professional working relationship with both commercial and privately owned businesses to ensure quality installations

• Working knowledge of ventilation theory

• Working knowledge of the practice, methods, materials, and equipment used in maintenance and repair of ventilation, air conditioning

and environmental control equipment

• Working knowledge of electricity

• Ability to follow specific written or oral instruction

• Ability to recycle and recovery equipment

• Skill in the use of tools and equipment utilized in the repair of ventilation, air conditioning, and environmental control equipment

Automated Lifestyles of the Virginias, 2009

Systems Integrator

• Experience in configuring, setting up all systems as given below in subsections of Audio, Video, and Lighting

• Knowledge in speaker systems and amps

• Familiar with installation of intelligent lighting control (Lutron)

• Programming experience with RTI remotes

• Supplied start-up company with numerous personally owned tools to complete jobs in a timely fashion

• Installation of components including, but not limited to AMX, Pioneer, Sony, Escient, Samsung, Bay Audio, Audio Control

• Assist with office set up for new business

• Responsible for low voltage wiring

• Traveled extensively for remote jobs, completed whole house installations with Engineer

• Responsible for Middle Atlantic rack system build out and installation

TC Johnson Realty, Management, & Investments, 2004 - Present

Investor, Assistant; Company included rental units, investment properties, and WV State Fair Restaurant, All American Restaurant

• Assist with management of rental units

• In charge of rental unit turnarounds

• Rent collection

• Regular maintenance of appliances, heating/cooling, any needs of tenants

• Liaison to owner

• Complete renovation of investment property turnaround for profit

• Responsible for budget for investment property including materials costs and labor

• Co-owner of restaurant

• Responsible for overall management of vendors, staff, and customer satisfaction

o Blue Ribbon Prize Winner four out of five years

• Manage safety and cleaning requirements for state health inspector

Johnson Sign Designs, 2005 - Present

Owner

• Own & operate business

• Client base primarily built on word of mouth; excellent references

• Multi-tasking with multi-million dollar businesses and vendors

• Design, layout, and installation of high-end graphics

• Solely responsible for billing, taxes, quotes, and contracts

Coolin’ It HVAC, 2007 - 2009

Technician Assistant

• Primary responsibilities with commercial refrigeration and controls

• Sets ventilation, air conditioning, and environmental control into place

• Wires controls

• Forms metal sheeting into duct

• Connects and installs piping duct

• Removes and replaces joints or lengths of pipe and duct in distribution systems

• Adjusts and balances distribution systems to achieve maximum energy efficiency

Southern Hills Heating and Cooling, 2005-2007

Technician Assistant

• Working knowledge of ventilation theory

• Working knowledge of the practice, methods, materials, and equipment used in maintenance and repair of ventilation, air conditioning

and environmental control equipment

• Working knowledge of electricity

• Ability to follow specific written or oral instruction

• Ability to recycle and recovery equipment

• Skill in the use of tools and equipment utilized in the repair of ventilation, air conditioning, and environmental control equipment

Exotic Signs, Inc. 1999 to 2004

Production and Operations Manager

• Manage five employees

• Developed & expanded business along with owner from one person operation to an eight person operation within four years

• Responsible for construction of expanding business, including but not limited to wiring, renovations, software installations, build outs,

upgrades, and new hardware

• Multi-tasking with multi-million dollar businesses and vendors

• Train all new employees

• Design, layout, and installation of high-end graphics

• Responsible for sign and graphic trade show events, seminars, and workshops

• Frequent travel to national jet ski and other aquatic racing events to promote business

• Familiar with large format printing and lamination

• Assist web designers with graphic logos and/or information

Sherwin Williams 1993 to 1999

Operations Manager

Managed six employees

Increased store income sales by 100% within one year

Responsible for credit, collection, and vendor accounts

Multi-tasking with million dollar businesses and vendors

Trained all new MTP managers

Worked with large construction and painting companies

Effective and precise color matching for customers

Expanded classification of store from a retail facility to a commercial facility

Trained all new employees to be multi functional and knowledgeable of each employees’ duties

Responsible for batching, profit and loss reports, and all controllable expensing

Set employee schedules

Received Class D Certification for delivery of products

Motorola 1992 to 1993

Final Assembly Bravo Pager Inspector

Responsible for final manual inspection before computer

Soldering of pager boards.

Assembly line work

Reached quota numbers

Worked all positions on production line

EDUCATION: Palm Beach Junior College

General Studies 1990 – 1991

Gold Coast School of Real Estate

Property Appraiser, 1992-1992

COMPUTER SKILLS: Microsoft Office 2007, Windows 2000 Pro/XP/Vista/Seven, Corel Draw, Casmate, ScanVec, Adobe

Photo-Shop, Illustrator, Corel Co-cut, Quickbooks, Roland Color Choice, Streamline, My Business

Publisher, AMX, RTI, Lutron

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