Customer Service Manager
Resume:
Monica E. Bussell
Colorado Springs, Colorado 80915
**********@*****.***
EDUCATION:
Colorado State University Fort Collins,
Colorado May 2007
Bachelors of Science Degree
Major: Health and Exercise Science
Concentration: Health Promotion
WORK EXPERIENCE:
Southeast Family Armed Service YMCA Colorado Springs,
Colorado March 2009- Present
Welcome Center Supervisor/ Trainer and Building Duty Supervisor
. Hire and train all new staff for welcome center and directly
supervisor. Create monthly schedules to staff welcome desk.
. Plan organize all monthly meetings for welcome center. Keep
records of all certifications, ensuring staff is current.
. Assist all departments with customer service and help problem
solve all problems/concerns that arise.
Garden Ranch Family YMCA Colorado Springs,
Colorado September 2007- March 2009
.Managed a busy work environment by multitasking to help complete
tasks by answering questions and calls
.Assisted members by helping them gain knowledge to better their
health through programs such as "Commit to Be Fit."
.Listened to what potential new members want from the YMCA and
help them find what programs would best suit their goals.
The Golden Corral Fort Collins, Colorado
May 2001- August 2007
Server/ Cashier
. Certified to work, and train coworkers, in multiple positions
including server and cashier.
. Provided consistent customer centric attitude while developing
skills to work both independently and in teams.
. Held the responsibility, as a cashier, to sustain proper cash
handling as well as welcoming customers.
CSU Horticultural Lab Fort Collins, Colorado
July 2005- August 2007
Lab Assistant
. Strengthened communication skills and team work while working with
multi-cultural coworkers/students.
. Aided in preparation, operation, and clean up of a variety of
different experiments completed.
. Challenged to search and complete research involving various and
diverse elements studied in the lab.
Lockheed Martin (Corporate Wellness Intern) Littleton, Colorado
Summer 2007
. Assisted in promoting and running the wellness programs offered
to Lockheed Martin employees.
. Gained the skills to market both old and new programs offered in
wellness programs.
. Implemented and taught a fitness class, "StrongLiving,"
targeting all levels of exercisers.
CSU Extension Office Fort Collins, Colorado
Fall 2006
. Modified "Health Rocks" curriculum to be tailored to 5th and 6th
grader level at Saint Joseph's school.
. Developed leadership skills needed to conduct an environment of
respect and learning.
. Compiled and published quick and easy to follow health tips for
4-H readers in Fort Collins.
C.A.R.A Track Fort Collins, Colorado
Summer 2006
. Developed skills necessary to organize and host events as
needed.
Assisted coaching track and field events for children ages 5 to
16 while promoting good sportsmanship.
. Taught children the correct techniques in running and a variety
of different field events.
. Nominated and selected as "Coach of the Week."
CSU Adult Fitness Program Fort Collins, Colorado
Fall 2005
. As a fitness instructor assisted in personal training and
modifying workouts as needed for clients in the program.
. Instructed and lead group exercises and stretching to promote
flexibility, for warm-up before workout.
. Administered blood pressure readings before and after client's
workout sessions.
CERTIFICATIONS and VOLUNTEER:
. American Heart Association/ CPR certified.
. American Red Cross/ First Aid certified.
. StrongWomen fitness program Instructor certified.
Certified for Group Fitness Instructor through ACE .
Schwinn Indoor Cycling Instructor certified through Nautilus
Institute.
. Team leader for "Up 'til Dawn," fundraising for Saint Jude's
Hospital.
Monica E. Bussell
6845 Cory Place
Colorado Springs, Colorado 80915
**********@*****.***
REFERENCES:
Natalie Johnson
Membership Experience Director
Garden Ranch Family YMCA
2380 Montebello Drive West
Colorado Springs, Colorado 80918
********@******.***
Jen Tellez
Sports Coordinator
Garden Ranch Family YMCA
2380 Montebello Drive West
Colorado Springs, Colorado 80918
*******@******.***
Ariella Franco
Business Manager
Southeast Family Armed Service YMCA
2190 Jet Wing Drive
Colorado Springs, Colorado 80916
*******@******.***
Chris Ortiz
Senior Wellness Coordinator
Lockheed Martin Corporation
LifeAction Wellness Program
12257 South Wadsworth Boulevard
Littleton, Colorado 80125
*****.*.*****@****.***
Joan Miller
Wellness Coordinator
Lockheed Martin Corporation
LifeAction Wellness Program
12257 South Wadsworth Boulevard
Littleton, Colorado 80125
****.*.******@****.***
Contact this candidate