Customer Service Manager

Scott DeSpain

** *********** *******, *******, ** 40037

270-***-****

**********@**********.***

Customer Service Professional

Profile More than 15 years' successful experience in

customer service and support with recognized

strengths in account maintenance,

problem-solving and trouble-shooting, sales

staff support, and planning/implementing

proactive procedures and systems to avoid

problems in the first place.

Excellent working knowledge using Windows

95, 98, and XP, Microsoft Word, AS400,

Microsoft Excel, and Publisher's Invoicing

and Cost Analysis (PICA).

A team player with ability to train,

motivate, and supervise customer service

employees.

Employment Publishers Printing, Lebanon Junction, KY 1994-2009

Customer Service Representative

Plan, organize, and oversee the fast paced

production of publications as they work

through the plant.

Maintaining continuous communication with

customers.

Gather information for problem solving and

cost savings.

Provide training with customer service

representatives.

Serve as a link between the plant and the

customer to ensure customer's expectations

are met.

Keyed in page information and billing codes.

Sheffer Farms, Hodgenville, KY 1990

1990-2009 -

Presen

t

Farm Work / Tending Cattle

Mending Fences

Building Greenhouses

Tobacco / Seeding and Setting

Education Elizabethtown Community College, Present

Elizabethtown, KY

Business Major

Western Kentucky University, Bowling Green, 1987-1990

KY

Business Major

LaRue County High School, Hodgenville, KY 1984

General Education

References

Dawn Caldwell

Stephen Sheffer

Assistant General Manager

Sheffer Farms

Curtis Maruyasu America, Inc.

980 Bardstown Road

665 Metts Drive

Hodgenville, KY 42748

Lebanon, KY 40033

Home 270-***-****

270-***-**** Ext. 203

Cell 270-***-****

Debra Morella

Waylon Samuels

Production Manager

Print Specialist

Dowden Health Media

Publisher's Printing

110 Summit Avenue

13487 South Preston Highway

Montvale, NJ 07645

Lebanon Junction, KY 40150

201-***-****

1-800-***-****

*****.*******@************.***

*****@********.***

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