Sales Customer Service

CAREER SUMMARY

Proactive administrative professional recognized for innovative

responsiveness to internal and external customer needs. Commitment to

quality demonstrated throughout career in corporate and legal environments.

Strong foundation in administrative operations/management accentuated by

proficiency with various PC packages. Proven effectiveness in the

following areas:

-Customer Service Orientation -Project Leadership and Coordination

-Verbal and Written Communication Skills -Creative/Innovative Problem

Solver

-Presentation Skills -Budget Processes

BLASTED IDEAS, Reynoldsburg, OH

Company that produces customized and personalized sandblasted items, i.e.,

terracotta flower pots, garden stones and pavers, and various kinds of

glass items.

Owner/Operator - 2004 - Present

Created a company with goals of selling products not only online

(www.blastedideas.com) but also at art shows and various local craft shows.

-Creation and preparation of all designs for sandblasted items

-Maintained accurate customer records

-Achieved 100% customer satisfaction with all products sold to date

-Created and maintained loyal customer following

-Appeared in various newspaper articles showing the uniqueness of these

products

TULLY PROPERTIES, Sidney, OH

Manager - 1997-2006

-Managed multi-family housing units

-Collected rents and paid all associated expenses

-Maintained property exterior and landscape

TULLY CONSTRUCTION, Sidney, OH

Secretary/Treasurer - 1995-2007

-Managed and maintained all aspects of finances for all specific

construction projects

-Kept detailed log of all income and expenses

-Review and payment of all invoices

-Computer reporting for accountants and bankers

ALCOA BUILDING PRODUCTS (ABP), Sidney, OH

A $500M division of Alcoa and one of the largest manufacturers of exterior

building products, for commercial, retail and residential including

roofing, siding, windows, designer accessories and shutters.

Sample & Display Supervisor - 1994-1995

Marketing Administrator - 1992-1994

Managed product sample inventory - in stock and availability at 5 plant

locations throughout the U.S. Development and production of many new

product samples for varied sales teams, i.e., retail, manufactured housing,

distribution channel, sash & door division and 2-step distributor channel,

specific reporting requirements on availability.

-Liaison between customers and company to provide requested products,

samples, displays and literature. The outcome of customer visits led to

the development of several new products, increased customer appreciation

and sales.

-Created 15 new samples within 5 month time frame and presented them at

the national sales meeting, thus providing sales force with ability to go

directly to customers and introduce new product samples in advance of

ordering period.

-Collaborated with Marketing, Distribution and Purchasing departments along

with outside advertising agencies to create new sample point-of-purchase

displays and literature for 5 divisions. Resulting marketing items

enabled sales force to be better equipped to address current client base

and prospective customers.

-Maintained all sample and display inventories (100+ items) for the General

Field Sales Division at 90% availability average. Received cash bonus in

recognition of this achievement.

-Created new trade show booth to enhance visibility and attract potential

clients at the National Hardware Show. Impact was immediate as both

interest and sales leads increased.

-Led effort to identify and submit entries to a national magazine -

Building Supply Home Center. As a result, the company was recognized as

a national leader with a Drummer Award for two consecutive years.

THE STOLLE CORPORATION, Sidney, OH

A diversified, $700M subsidiary of Alcoa Aluminum

Assistant to Vice President, Human Resources - 1991-1992

Assistant to General Counsel - 1990-1991

Administrative Assistant - 1990

Reported to the Vice President of Human Resources and to the General

Counsel (on an individual basis initially, then jointly when departments

were combined). Served as liaison to internal departments and external

clients, vendors and suppliers. Supervised administrative staff.

-Recruited for new administrative positions. As a result of hiring these

recruits, responsibilities included training and orientation of new

employees.

-Designed and developed automated filing system for Legal Department,

enabling attorneys to have quick and easy access to pertinent data at any

given time.

-Facilitated subsidiary company's move from Hollister, CA to Sidney, OH

which involved trips to California to become familiar with the specific

manufacturing operations, computer system, customer base and company

hierarchy.

CITGO PETROLEUM CORPORATION, Tulsa, OK

Foreign owned company specializing in production and sales of petroleum

based products sold in nationwide retail outlets. $500M company.

Legal Assistant/Paralegal - 1988-1989

Legal Secretary to Vice President and General Counsel - 1988

Prior to 1988

Held several Executive Secretarial positions with an oil and gas company

and law firm in Tulsa, OK. High level of responsibility, confidentiality,

dependability and efficiency as is expected in these demanding positions.

Had heavy client contact and was accustomed to dealing with a variety of

individuals and groups both inside and outside the organizations.

EDUCATION AND TRAINING

Southwestern State University, Weatherford, OK

AMA-Management Skills and Technology for New Supervisor

Performance Appraisal Training

Win/Win Negotiations

Computer Experience

-MS Office -MS Publisher -MS Outlook

-Quicken -Sign Making Software -CAD programs

-Quick Books

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