Customer Service Administrative Assistant
Resume:
Kimberlee A. Burkhamer
***@****.**.***
Raleigh
North Carolina 27606
Objective
Seeking a challenging and rewarding position in a dynamic environment. One that
will utilize my current skill set, allowing me to provide excellent customer service
and support to the coporation, while providing me the opportunity for prospective
educational growth.
Profile
Extensive experience in a professional administrative capacity.
Excellent customer service skills.
Proficiency to build strong customer/client relationships.
Energetic, enthusiastic, confident and personable.
Interpersonal, compositional and electronic communication skills.
Multitasking expertise with the capability to prioritize.
Excellent problem resolution abilities.
Keen work ethics and research skills.
Flexible, focused, diversified and diplomatic.
Organized, with attention to detail and the capacity to work with speed and
accuracy.
Learn quickly and work well with little supervision.
Respond positively to challenges.
Ability to provide and uphold a high degree of confidentiality.
Professional Experience
Selectmen's Office Administrative Assistant
Town of New Boston
7 Meetinghouse Hill Road New Boston NH 03070 January 02, 2002 - March 12, 2010
Provide administrative support for Town Administrator, Board of Selectmen and
Assessor.
Primary point of contact for citizens via phone, office and Internet.
Create custom spreadsheets and database for municipal purposes.
Process, maintain and update Computer Assisted Mass Appraisal (CAMA) database.
Manage and maintain all daily content and programming of town web site.
Process all tax exemptions or credits with accompanying level of confidentiality.
Assist with warrant articles, budget and municipal documents for annual Town
Meeting.
Prepare annual municipal reporting documents for State of New Hampshire.
Compilation, coordination and completion of annual town report.
Assign/schedule use of town facilities for departmental and committee meeting.
Handle all notification for public meetings via newspaper, web and poll posting.
Manage file server and small-scale network; provide IT support to the Town of New
Boston.
Assistant Human Resource provider for the town employees.
Administrative Assistant
New England Forest Products
315 Sawmill Road Greenfield New Hampshire 03047 December 1996 to September 2001
Primary point of customer contact.
Provide customer support regarding inquiries of products, orders, billing and
payment.
Created and implemented a database to track the volumes of logs in and lumber out,
providing accurate totals and cost analysis.
Sales, service and shipping for local and Canadian customer base.
Cash and receipt reconciliation.
Travel and event management.
Assistant bookkeeper and payroll.
Assistant Manager
Greenhouse Cafe
Route 101A Amherst New Hampshire 03030 November 1984 to March 1994
Assist in hiring and training of staff.
Scheduling of restaurant, lounge and catering staff.
Wedding, banquet and function planning and set up.
Initiated a computer-operated point of sale register system.
Stock inventory, ordering and purchasing.
Nightly reconciliation and deposits of multiple cash drawers, credit card receipts
and checks.
Assist with AP, AR and payroll as needed.
Computer Skills
MOUS Certified - Microsoft Office User Specialist Certified - Office Suite,
including; Word, Excel, Access, Power Point, Publisher, Front Page, Outlook and
Project
Adobe Acrobat Writer, Avitar CAMA database - Computer Assisted Mass Appraisal, Corel
Draw, working knowledge of many other Software applications
Set up and maintained a Windows network of fifteen (15) workstations and three (3)
printers
Education
College of the Desert Palm Desert California
Business Administration - 1984
Wintersburg High School Huntington Beach California
General Education - 1975
Additional Training
Municipal Law Lecture Series
Roads, Zoning, Wetlands and Planning
Water, Wetlands and the role of local Government
Regulation and Taxation of Earth Excavation
Timber and Harvesting Operations - Best Management Practices
Current Use Rules and Criteria
Exemptions and Credits - A to Z
Other
New Boston Conservation Commission - my commission expired March 2010
References furnished upon request
Contact this candidate