Customer Service Manager

Jason B. Beckman

619-***-**** • **** Nobel Drive #284, San Diego, CA 92122 • *****.*******@*****.***

Energy Manager

Collaborator Communicator Value Creator

Honorably awarded Navy & Marine Corps Achievement Medal for submission of reports on personnel and equipment to the

U.S. Joint Chiefs of Staff

I am a results focused leader with combined business management, operations and technical expertise. I am a seasoned professional

with elevated skills ranging from strategic planning to asset optimization and project execution. I am reputable for propelling

organizational directives, increasing communications, and strengthening overall quality of an organization’s product or service.

EDUCATION AND CERTIFICATIONS

• Everblue Training Institute, Solar Photovoltaic Bootcamp, November 2010

• Everblue Training Institute, Leadership in Energy and Environmental Design (LEED) Accredited Professional prep, October

2010

• Green Building Certification Institute, Leadership in Energy and Environmental Design (LEED) Green Associate, July 2010

• Building Performance Institute, Building Analyst #5016946, June 2010

• Building Performance Institute, Envelope Shell Professional #5016946, June 2010

• Keller Graduate School of Management, Master’s Certificate in Project Management, April 2010

• California Department of Real Estate, Salesperson License #01873909, December 2009

• Franklin Covey, 7 Habits of Highly Effective People, January 2007

• Microsoft Excel, Advanced User Certification, completed January 2006

• San Diego State University, Bachelor’s degree in Economics with a specialization in Quantitative Analysis, August 2002

PROFESSIONAL EXPERIENCE

GreenWise Solutions, San Diego 08/2010 Present

ENERGY EFFICENCY PROJECT INTERN

Energy Auditing Incentive Research Project Development Construction Management Customer Service Sales

• Reviewed documented LEED projects completed by the company and learned system limitations for various projects.

• Participated in various energy efficiency workshops held at the California Center for Sustainable Energy.

• Improved the comfort, health, safety, durability, and energy efficiency of a residential customer by conducting CAZ testing,

duct testing, and coordinating a project scope which included; energy star roof lift and relay, cool roof installed at flat roof

location, solar attic fan installation, upgraded insulation, and replacement of mechanical system ductwork.

• Completed energy audits on five properties and provided recommendations for energy improvements utilizing technical

equipment.

Lennar Corporation, San Diego Division 03/2005–04/2009

APPLICATION SUPPORT MANAGER / SYSTEMS ANALYST

Strategic Planning Consulting Process Improvement Budget Management Schedule Management Software Trainer

• Trained and inspired Lennar associates and business partners on the utilization of on line communication tools for scheduling

and bidding of all construction projects. This resulted in saving the construction industry in San Diego hundreds of thousands

of dollars by reducing site travel and subcontractor ‘dry runs’.

• Contributed to the strategic planning process in the identification and design of business budgeting, operating, and reporting of

all direct and indirect homebuilding activities for each annual Business Plan, fiscal years 2006 2009.

• Ensured that all company, department, and technical policies, procedures and standards were adhered to while operating in a

consultant capacity, generating diverse tools for operations, accounting and sales departments within the division.

• Managed the negotiation and placing of contracts that had a significant financial and operational impact, including evaluating

bids and negotiating appropriate commercial agreements while consistently seeking to ensure value for the money.

• Supervised and directed schedule activities while providing administrative and technical support to the project superintendent.

619-***-**** Jason B. Beckman *****.*******@*****.*** Page 2

PROFESSIONAL EXPERIENCE CONTINUED

Barratt American Incorporated, San Diego 02/2004–02/2005

OPTIONS COORDINATOR

Process Development Profit Creation Conflict Resolution

• Proudly attained Exceeding Customer Expectations award for the successful development of processes for blueprint storage as

well as checkout of archived plans and documents necessary to be preserved for 10 years. This resulted in reduced energy

consumption of warehouse lighting and cooling as well as unnecessary vehicle fuel wasted searching for checked out

documents.

InTouch Communications, San Diego 04/2002–02/2004 & 06/2000–03/2001

OPERATIONS MANAGER

Team Leadership Resource Allocation Customer Relations Accounting

• Identified opportunities, developed store goals, strategies and tactics to grow both new and existing business while efficiently

managing buildings’ energy consumption. This resulted in maintaining strong relationships with client base while reducing

overhead.

• Effectively developed inventory control procedures after expansion of business to second location, eliminating shortage of

products in both locations. This resulted in the conservation of fuel related to delivery and pickup of products throughout the

month.

• Ensured customer satisfaction through the sale of wireless products and accessories. Achieved business development through

effective prospecting. Provided superior customer service and after sales service.

Chief Technology Office, County of San Diego 03/2001–04/2002

HELP DESK LIAISON / STUDENT WORKER

System Integration Operational Efficiency Data Processing

• Efficiently aided in the execution of IT upgrade projects throughout San Diego County by developing quickstart reference

guides and processes improving efficiency resulting in little down time in county wide communications via email .

• Directed the communication of County employee IT requests to Pennant Alliance Helpdesk in a 7 year contract worth $7 billion

dollars. Effectively executed troubleshooting while attending to IT issues for employees of County Board of Supervisors.

• Expertly investigated and entered data into MS Excel Spreadsheet in order to provide well timed reports by department,

associate and clearance level to network administrator for efficient transition of users’ rights .

• Provided hardware support for office (desk top computers, scanner, printers, etc.) and acted as a liaison with the help desk to

shorten downtime. Generated reports and manipulated data kept on databases and performed other duties as assigned .

United States Marine Corps, MCAS Miramar 03/1995–05/2000

OPERATIONS MANAGER

Commitment Training & Development Process Improvement Schedule Control

• Honorably promoted as a result of technical skill training in aviation operations at the top of a class consisting of over 30

Marines.

• Planned, staffed, and supervised daily flight schedule to ensure a cohesive operational work flow was consistently executed.

• Recorded flight data on a daily basis for input into UNIX based software that was collected at the end of each month for

reporting purposes. Entered flight hours and training mission codes into pilot logbooks daily.

• Ensured compliance of operational unit’s short term and long term goals with overall established objectives by testing software

and implementing new databases to track pilot training using Lotus Approach and Microsoft Access.

• Wrote policies, procedures, and performance standards of department personnel for assigned operating unit within the

framework of Marine Corps established customs and traditions.

619-***-**** Jason B. Beckman *****.*******@*****.*** Page 3

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AFFILIATIONS

• US Green Building Council, San Diego Chapter

• California Center for Sustainable Energy, Volunteer

• Project Management Institute, San Diego Chapter

• Sigma Pi Fraternity, San Diego State University

• UNICO National Italian American Community Service Organization, San Diego Chapter

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PROJECT LIST AND REFERENCES

Project List

• Alderlane, 159 Multi Family homes 1412sqft. in Rancho Bernardo, CA Completed

• Briars, 96 Single family homes 3104sqft. in Escondido, CA – In Progress

• Bridgeport, 168 Multi Family homes 1447sqft. in Rancho Bernardo, CA Completed

• Buzzsaw, AutoDesk Buzzsaw IT Project in San Diego, CA Completed

• Cabrillo, 82 Multi Family homes 1466sqft. in Point Loma, CA Completed

• Canterbury, 68 Single family homes 4531sqft. in Carlsbad, CA Completed

• Cassia, 70 Single family homes 4030sqft. in Carlsbad, CA Completed

• Claybourne, 66 Single family homes 5421sqft. in Rancho Santa Fe, CA – On Hold

• Crestview, 89 Single family homes 2884sqft. in Santee, CA – In Progress

• Eaglepointe, 53 Single family homes 4620sqft. in Santee, CA – In Progress

• Edgewater, 84 Single family homes 4570sqft in Rancho Santa Fe, CA – On Hold

• Espada, 52 Single family homes 2942sqft. in Rancho Santa Fe, CA – On Hold

• Gardenside, 79 Single family homes 3397sqft. in Carlsbad, CA Completed

• Genesis, Hyphen Solutions BuildPro & SupplyPro IT Project in San Diego, CA Completed

• Heather Court, 95 Single family homes 3027sqft. in Carlsbad, CA Completed

• Northstar, 148 Multi Family homes 1723sqft. in Santee, CA – In Progress

• Primrose Point, 91 Single family homes 2506sqft. in Carlsbad, CA Completed

• Revena, 56 Single family homes 4071sqft. in Rancho Santa Fe, CA – On Hold

• Shona, 88 Multi Family homes 1493sqft. in Point Loma, CA Completed

• Steppes, 89 Single family homes 3382sqft. in Escondido, CA – In Progress

• Stoneridge, 67 Single family homes 3758sqft. in Santee, CA – In Progress

• Windward, 160 Multi Family homes 1709sqft. In Oceanside, CA Completed

• Wisteria, 95 Single family homes 2708sqft. in Carlsbad, CA Completed

References

• Jennifer Bonasia, Former Division President Lennar San Diego – 760-***-****

• Mike Villani, VP of Operations Lennar San Diego – 760-***-****

• Joe Olds, Superintendent Lennar San Diego – 760-***-****

• Vu Do, Owner InTouch Communications San Diego – 619-***-****

• Jason Farran, Deputy Chief San Diego County Board of Supervisors – 619-***-****

• Mike May, President Decisive Testing – 619-***-****

• Brian Haymond, Senior Contract Analyst Lockheed Martin – 818-***-****

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