Sales Customer Service

Jonathan Lee ***** Bay Branch Ct(Tampa, FL *****

Home: 727-***-****(*********@*****.***

Sales / Business Development Professional

Key Competencies

Excellent interpersonal, communication and Customer Acquisition

relationship-building skills. Listen Referral/Repeat Business

attentively, communicate persuasively and Generation

follow through diligently. PowerPoint Presentations

Technically skilled-cross-platform expertise Public Speaking

(Win/Mac) and proficiency in Word, Excel, Complaint Handling

PowerPoint, QuarkXPress and Photoshop. Consultative Sales

My objective is to achieve a professional sales Sales Reports & Correspondence

position in a company that provides a POS Systems

consistent learning environment with many Inventory Management

opportunities to advance within and I will

effectively use my ability and business acumen

to develop and implement effective processes

coupled with my relationship building skills to

position myself for greater organic growth

within the field of medical sales.

Education

Pursuing an AA and BA with SPC College - Pursuing a BA in Business

Graduate of Seminole High School in 2003

Work Experience

Client Service Sales Specialist, 03/2010 - Present ( CCS Medical, Inc.

Clearwater, FL

Handle the setup, service and daily operations of cross selling existing

patients

Handle all documentation requirements in order to send durable medical

supplies

Work with management to excel the process and gain prospective on ways to

increase conversions and revenue

Extensive communication to referral sources to communicate the

documentation requirements and patient status

Sales Accomplishments:

. Maintained a 75% conversion rate or higher for selling additional medical

supply services to existing patients

. Increased existing patient revenues by an average of $35,000 per month

Insulin Pump Sales Specialist, 10/2009 - 03/2010 ( CCS Medical, Inc.

Clearwater, FL

Handled all facets of sales process for upgrading insulin pumps for

existing patients

Extensive communication with Account Executives a Referral Sources

Maintained and average quota of 40 new insulin pump upgrades per month

Handled all documentation needs for new insulin pumps and educated patients

on documentation requirements

Assisted management with internal processes during industry changes to more

efficiently communicate with the outsides field

Sales Accomplishments:

. Had a direct intake in revenue of approximately $120,000 average per

month in sales out of expected monthly margin of $96,000 to $128,000.

. Maintained an average 90% or higher conversion ratio for sales

New Business Development/ Sales Specialist, 5/2008 - 10/2009 ( CCS Medical,

Inc. Clearwater, FL

Handled creation of scripting for sales calls, patient contact

letters and standard copy and paste notes

Provided Sales/ Customer Service training for employees as needed

Assisted Management and Operations in strategic business planning for newly

formed departments

Extensive Referral Source and Field Sales contact

Handled daily, weekly and monthly reports for management

Worked with Management and Operations on creating ways to increase revenues

from existing patients

Accomplishments:

. Independently did preliminary research and created ways to increase the

revenue for existing patients

. Created strategic business plans for new departments

. Assisted with plan and 2010 budget for Client Services Department which

has brought an average of approximately $175,000 in monthly revenue for

the company

Diabetic Sales Specialist, 3/2007 - 5/2008 ( CCS Medical, Inc. Clearwater,

FL

Handled entire sales process directly with patients for diabetic

testing supplies

Maintained an average quota per month of new sales

Extensive referral source and field sales contact

Adhered to company and HIPPA guidelines and completed all necessary

industry training

Sales Accomplishments:

. Had a direct intake in revenue of approximately $110,000 average per

month in sales.

. Maintained an average 80% or higher conversion ratio for sales

Sales Specialist, 10/2005 - 12/2006 ( Adaptive Learning Systems, Inc.

Largo, FL

Worked closely with management to create marketing plans and

customize membership packages and pricing

Maintained an average sales quota per week

Assisted in training new employees

Generated a minimum of $3,500 per week in sales

Built and maintained relationships with customers and businesses in the IT

Industry and created personal sales tactics as they pertained to the

clients career path and desires

Sales Accomplishments:

. Consistently in the top 5% of sales reps each week

. Sold $22,000 in one month - 3rd highest in company history at that time

Independent Sales Specialist, 8/2003 - 10/2005 ( Audio Innovations, LLC .

Raleigh, NC

Conducted direct wholesale/ retail sales via cold calls and

referrals

Maintained daily, weekly and monthly reports of projected vs. actual sales

and made necessary purchasing adjustments

Ordered product based on industry demand and negotiated product costs with

manufactures

Built and maintained relationships with clients to create a base of repeat

business

Extensive traveling throughout the East Coast of America to aid in the

promotion of sales

Kept all records for sales and expense reports for tax purposes and product

and demographic trends

Kept record of sales attempts vs. conversions and calculated the average

per dollar sale amounts in each territory to help strategically design

better selling routes when traveling

Sales Accomplishments:

. Traveled to 13 different states to aid in the promotion of sales by the

age of 19

. Exemplified time management within routes and sales process to create the

most opportunity for success

. Observed, analyzed and evaluated industry demands to market strategic

selling points and evaluate product needs

. Maintained an average quarterly revenue of $70,000 in sales

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