Customer Service System

CHATCHAI PHANPHANIT

Richmond CA, *****

Phone 925-***-**** Email: **********@*****.***

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TECHNICAL SKILLS

. Install, format and partition hard drives: configure master/slave IDE

drive 2000/ XP/ Vista/ 7, Ram, CPU, NIC, PCIs, Power supply, Printer

configuration and laptop.

. System upgrade : Ram, CPU, CD/DVD, HDD, Expansion card

. Troubleshoot and configure network setting, CMOS, system startup, and

log on problems.

. Disk imaging, drive mapping, remote desktop configuring.

. System maintenance and optimization procedures including malware

protection, virus and spyware removal, disk cleanup and defrag,

uninstall unwanted software.

. Data management, making back up, data restore, system restore,

system upgrade, flashing ROM BIOS.

. Setup and configure the VIOP Phone, WiFi and Wireless network system.

. Recovery and backup data of image and information.

. Proficient in MS-Office (Word, Excel, Outlook, Power Point, Access)

. Proficient in Fax, Scan & Copy, Photo Printer, VOIP Phone.

. Proficient in typing 55 WPM.

PROFESSIONAL EXPERIENCE

ReliaTech, San Pablo, CA Jul.

2010 - present

Volunteer Technician

. Installation, format and partition hard drives: configure master/slave

IDE drive 2000/ XP/ Vista, Ram, CPU, NIC, PCIs, Power supply, and

laptop.

. Installation Microsoft Office suite and anti-virus.

. Troubleshoot and configure network setting, CMOS, system startup, and

log on problems.

. System upgrade : Ram, CPU, CD/DVD, HDD, Expansion card

IKEA U.S. West, Inc., Emeryville, CA Aug.

2010 - present

Cashier

. Check accuracy of cash drawers at beginning and end of shift.

. Handle cash and credit transactions.

. Provide customer service and assistance with products.

PAI TRAVEL INTERNET, Thailand

Feb. 2002 - Jan. 2009

Computer Technician

. Desktop support.

. Installation, configuration, troubleshoot, diagnose, repair hardware

and soft ware issues..

. Printer & scanner, Webcam, LAN, TCP/IP, WLAN, VOIP Phones, WiFi

network Troubleshoot.

. Install and Repair Windows computer with standardized application and

networking software.

. Recovery and backup of image, videos and information, CD/ DVD

duplication and transfer.

CHIANGMAI RAJABHAT UNIVERSITY, Thailand.

Mar. 1997 - May. 2000

Assistant Professor

. Computer installation, troubleshooting, repair for technology

department.

. Trained new students on Microsoft office suite.

. Created the video seminar for training of incoming teachers.

. Assisted the professor in department of Curriculum and Instruction

EDUCATION

. The Stride Center (San Pablo, CA) 2010

A+ Certified Professional

. CHIANGMAI RAJABHAT UNIVERSITY (Thailand) 2000

B.A (Business and Computer)

. LANNA COMMERCIAL COLLEGE (Thailand) 1997

Business Administration (Accounting)

LANGUAGE SKILLS : Thai, Laos, Iu Mien, English.

REFERENCES : Available upon request

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