Manager Project

Randy Studdard

**** **** **.

The Colony, TX ****6

cell: (214) 335-T-E-C-H (8324)

abhxyu@r.postjobfree.com

Award-winning Senior Technical Writer/Instructional Designer Specialist

with 20 years of versatile experience in the Information Technology

Instruction field ranging from software developer/testing team manager, and

CBT (Computer Based Training) instructional designer to Technical

Writer/Editor (Engineering/Telecom) to corporate Training

Manager/facilitator. Unique expertise in training, theories of learning,

and education methodology.

Seeking senior tech writer/editing specialist or instructional

designer/trainer position requiring unique versatility, top-flight

writing/editing and curriculum development skills, adaptability,

team/relationship building, leadership, and consummate professionalism.

Multiple experiences facilitating, moderating, and interviewing SMEs

(Subject Matter Experts), engineers, and software developers, foreign and

domestic, daily. Expertise in marketing communications, SOP documentation

(policies and procedures as well as training and instruction manuals), and

directing ISO 9001 compliance efforts for certification. Experience

generating documentation in accordance with governmental regulations.

Highly motivated self-starter with excellent problem-solving and

communication skills, as well as an endless creative resource.

Profile

Clients/Employers: Sprint, McAfee, Nintendo, Verizon, Nortel, SBC,

Taito, CAPGemini/TXU, Amerisource-Bergen, Kaiser-Permanente.

Responsibilities: Project Manager/Team Leader, Concept Originator,

Technical Writer/Editor, Desktop Publisher, and Instructional

Designer. Overall process facilitator.

Hardware: IBM PC's and Compatibles.

Platform/OS: Windows NT, Windows 95/98 and all versions forward, PC-

DOS, Mac, and exposure to Unix.

Software: Expertise: MS Office Suite (Word, Excel, PowerPoint, etc),

Adobe Suite (Acrobat, Photoshop, PageMaker, ImageReady),

VISIO, Captivate, AutoCAD, HTML, Windows, Netscape Navigator

Editor, Outlook, Lotus Notes, HelpSmith, WinCHM, and Graphic

Arts/Desktop Publishing. Exposure to: SharePoint,

Framemaker, FrontPage, LiveLINK, and Corporate Modeler.

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3 Summary of Experience

02/10 - 10/10 (contract) Technical Writer for Dallas Independent School

District (Dallas, TX)

Produced policy and procedure documentation for ISO 27000 / ITIL

compliance. Researched and facilitated organization disaster recovery plan

and produced accompanying disaster recovery documentation. Facilitated

massive information gathering effort and repository management for multiple

I.T. departments.

08/09 - 12/09 (contract) Technical Writer for Goodman Networks

(Plano, TX)

Produced company-wide documentation and implementing procedures for ISO

9001 / TL9000 certification. Researched and facilitated company disaster

recovery plan and produced accompanying disaster recovery documentation.

1/09 - 08/09 Freelance technical and proposal writer for GPM Consulting

and Integrated Staffing Solutions (Frisco, TX,

Addison, TX)

Wrote instructional user guide for fund-raising strategy management process

and software for client Boy Scout of America national council.

Wrote/compiled 100-page proposal for $252,000,000 U.S. Government contract.

Utilized Sharepoint and OmniGraffle (flowchart graphics program)

extensively, especially the Sharepoint document-management platform.

7/08 - 12/08 (contract) Technical Writer/Consultant for Enterprise

Staffing Group at Amerisource-Bergen Specialty Group

(Frisco, TX)

Wrote/edited Help Files content for new touch-screen oncology and

hemophilic medication inventory tracking software for Windows and Web

applications using WinCHM (similar to Robohelp) simultaneously as software

was being developed. Content was tutorial in nature guiding users in

operation of the application.

Produced 7-minute PowerPoint commercial for trade show presentation.

4/08 - 6/08 (contract) Instructional Designer/Consultant for Enterprise

Controls Consultants at Kaiser Permanente (Ft. Worth,

TX)

Produced/edited user and train-the-trainer classroom print materials (using

MS WORD) in preparation for closing Ft. Worth facility to move operation to

Colorado.

Content consisted of tutorial instruction of operation of call center and

reporting applications.

1/08 - 3/08 (contract) Technical Writer/Consultant for TEKSystems at

Verizon (Richardson, TX)

Produced/edited critical requirements documentation for high profile

project blending different routing technologies resulting from recent

merger of Verizon and MCI.

Produced project management planning documentation including project

"timeline" graphics. Emphasis on requirements/information gathering and

meeting facilitation with local Subject Matter Experts.

Utilized MS WORD (including WORD timeline feature) and PowerPoint.

2/07 - 1/08 (contract) Technical Writer/Consultant for Resulte' at McAfee

(Plano, TX)

Produced disaster recovery materials for "quote to cash" systems, capturing

policies and procedures for DR program as they were being created (using

ITIL best practices). Intense information gathering and meeting

facilitation.

Acted as back up to Program Manager. Performed as Command Center Lead at

Plano location during critical data migrations. Conducted meetings and

conference meetings in PM's absence.

Utilized entire MS Office suite including MS Project. All documentation

from project was produced for SEC audit and passed upon first review.

7/06 - 2/07 (contract) Technical Writer/Consultant for Genesis10 at

CAPGemini (Irving, TX)

Produced print and web-based training materials for foreign and domestic

call centers for client TXU Energy using both MS Word and Captivate.

Content was tutorial instruction of CSR operation of multiple customer

scenarios including payment acceptance and order troubleshooting.

Equal efforts of researching existing documentation and interviewing

experts.

3/05 - 7/06 (contract) Telecom Technical Writer/Business Analyst/Consultant

at Corpus, Inc. (Irving, TX)

Produced (wrote, compiled, edited, and proofed) business rules system

documentation utilizing SCHEMAs, data models, TRDs (Technical Requirements

Documents), Work Requests, Change Requests, and application transaction

documentation for client SBC (for end user governmental agency client)

including payment acceptance and order resolution, requiring strict

adherence to deadlines. Extensive use of MS Office (including WORD,

Access, and Excel).

Designed training and process documentation from brief visit with experts

at the St. Louis facility using WORD and PhotoShop. Coordinated

documentation efforts for multiple entities in multiple formats. Improved

formats.

8/02 - 3/05 (perm.) Technical Documentation and Training Manager at Open

Options, Inc. (Carrollton, TX)

Produced (interviewed, wrote, compiled, and edited) initial user and

installation documentation for new cutting-edge ever-changing security

software including 300-page access control user guide using MS WORD.

Interviewed more than a dozen experts/developers to gather information and

coordinate documentation efforts for this massive technical work.

Supervised and conducted live train-the trainer classroom course.

Developed curriculum, handouts and textbook, testing materials, and pre-

requisite criteria for classroom program utilizing MS WORD and PowerPoint.

Used internal web-based testing and evaluation utility. Content of guide

and curriculum included installation, configuration, and operation of

elaborate access control software. Other software used: PhotoShop, MS

Excel, and WordStar. Technical documentation was submitted to UL for

successful audit.

8/01 - 9/01 (contract) Telecommunications Technical Writer at Sun

MicroSystems/Sprint (Kansas City, MO)

Produced procedural documentation for Sprint's Webhosting facility in

Kansas City as part of compliance with Sun's certification system in

conjunction with a Sun/Sprint alliance agreement. Facilitated interview

meetings with Subject Matter Experts onsite in crunch deadline to complete

project in half the time.

1/01 - 6/01 (contract) Wireless Internet/Telecom Technical

Writer at Navini Networks (Plano, TX)

Produced initial user and installation documentation for start-up wireless

internet component infrastructure including 274 page Element Management

System (EMS) user guide. Extensively interviewed group of predominantly

Chinese and Hindi engineers to extract all the information necessary to

produce this comprehensive guide for this extraordinary never-before-seen

system technology.

8/00 - 12/00 (contract) Telecommunications Technical Writer at

Nortel (Richardson, TX)

Researched and created complete site documentation and implementing

procedures for ISO 9001 certification. Required coordinating/facilitating

meetings with every individual (approximately 20) in the Inventory

Department to capture individual processes. Created and implemented

documentation control procedures for department to ensure documentation

would be maintained and manageable after my departure.

5/00 - 8/00 (contract) Telecommunications Technical Writer at

Qtera (Richardson, TX)

Produced user guide for new telecommunications network configuration

software. Facilitated project through extensive interviews with developers

to capture information for user guide in critically short deadline

situation.

8/99 - 4/00 (contract) Telecommunications Technical Writer at Sprint

(Irving, TX)

Documented Telecommunication Subject Matter Expert forums, capturing system

configurations, process flows, system issues, data flows, use cases, and

business rules. Intense, extensive meeting coordination and facilitation

of more than 70 regular SMEs (and occasional others external to the

program).

Was instrumental in development and facilitation of SME forum program,

which doubled during my tenure.

2/94 - 8/98 Technical Information Administrator at Miracle Recreation

Equipment Company (Monett, MO)

Responsible for the creation and production (original technical writing and

desktop publishing) of all technical documentation including Installation

Instructions and Product Specifications (both in accordance with

governmental regulations), and various brochures.

Completely responsible for scheduling, coordination, and facilitation of

information gathering from all engineers.

Team member responsible for producing 90 page AutoCAD tutorial for internal

use by sales representatives.

Developed ISO9000 Certification policies and procedures.

Converted documentation from HTML for Intranet Applications.

Responsible for conversion of technical documentation for Website

application.

Conversion of ISO 9000 documentation into HTML format for (Intranet)

Website access.

Produced desktop version of 45-page company business plan for use by parent

company Board of Directors.

Creation or updating of company-wide documentation for all product lines,

some dating back 50 years.

Team members originating first company internal CD tutorial and reference.

Extensive use of MS WORD, PageMaker, PhotoShop, Adobe Acrobat, PowerPoint,

Front Page.

Serviced and maintained company-wide documentation for ISO 9001

certification.

7/92 - 7/93 Instructional Program Designer for Pacific Animation

Imaging Co. (Redmond, WA)

Responsible for design of instructional and training software (flowcharting

and storyboarding) for client companies, writing of all text and

installation procedures, and minor program repair (Pascal).

Extensive information gathering of client Subject Matter Experts to capture

required content. Responsible for complete information gathering process.

Coordinated efforts for several client companies and business cultures.

Team leader for a contracted program, which resulted in $125K additional

business from client. Interfaced with client companies including Coors

Brewing Co., Mac Truck, Hardees, and Cypress.

Team member producing PAI promotional demo.

Extensive use of MS WORD, DeLuxe Paint II, Corel Draw, PageMaker.

10/89 -11/91 Senior Product Evaluator for Taito

Software Co. (Bothell, WA)

Complete creative responsibility for product Quality Control and Management

of testing facility and personnel; writing of all product manuals,

application text, and daily bug reports; product design and enhancement;

and evaluation of potential products.

Supervising the evaluation team, I oversaw the production and quality

assurance of more than 30 products including the following formats:

Nintendo Entertainment System, PC (IBM, Tandy, Amstrad, clone), Amiga, C64,

Atari ST, and Apple IIGS. Extensive use of DOS and MS WORD.

5/88 - 10/89 Editor/Designer for Nintendo of America

(Redmond, WA)

Responsible as magazine editor for national publication (with subscription

list of 2, 000, 000 - one of the twenty-five largest circulation's in the

U.S.) offering reviews, step-by-step guides, and advice to product users.

Designed standard company-to-consumer correspondence responses used by 30-

member correspondence team. Created spokescharacter and accompanying

marketing campaign including Saturday morning cartoon (NBC, 1990-91).

Only editor to design my own layouts as well as write copy. Initiated and

designed self-contained macro program utilizing Word Perfect for

correspondence department resulting in a 25% average increase in output per

person. Created feedback tally form which is now used by all 200+ consumer

service representatives to record 130, 000 consumer responses received per

week. Personally charted 5.5 million consumer responses (This information

was previously unrecorded until I demonstrated that specific need to

management).

Previous Experience

1980 - 1988 Manager for Custom Printed Garment/Photo Retail Companies

(Redmond, WA)

1979 - 1980 Academic Theatre Instructor at CMSU

(Warrensburg, MO)

1977 - 1979 High School Instructor

(Wichita, KS and Wheatland, MO)

2 Additional information

1 Education: BA Degree, Communications and Education, Minor in

Journalism

Northeastern Oklahoma State University

Master's Work, 32 post-graduate hours

Central Missouri State University

Extension course work in AutoCAD, HTML, and film direction

(under multiple Academy Award winner Stanley Kramer) -

Community Colleges

1 Randy Studdard

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