Customer Service Sales
Resume:
Customer Service Representative
Resume Book 360 posting
To whom it may concern;
Of late, I have been scouring the Internet and job fairs in the pursuit of
a career that offers consistency, challenges, opportunities for
advancement, and security for my family and myself. On line today I came
across just that, your posting for Customer Service Representative. This
position reads as if it was tailor made for me and the experience that I
bring; applied knowledge of the P&C industry, timely and detailed analysis
of coverage across a broad range of P&C and Marine Liability, communication
amongst multiple parties, the ability to both lead and work within a team,
as well as risk management. I relish the opportunity to speak with you at
as I have the utmost interest in this and other positions that you may have
available
My current position as a Commercial Insurance Agent involves the active
sales, marketing and management of our appointed carriers' products to
various marine and food service exposures. The major marine risks that I
work with include passenger and service vessels, marinas, shipyards, boat
builders and dealers and have allowed me to make use of knowledge of
California Workers' Comp Laws as well as Jones' Act and USL&H when
evaluating exposures and coverage needed. My food service clients have also
been able to benefit from my experience in the food service industry,
whether a processing facility or retail operation all have the benefits of
proper liability and property, Work Comp, EPLI and Commercial Auto. In
additional support of our carriers needs, I proactively used analytical
skills to identify potential areas of excessive risk, including work place
safety, general liabilities and pollution and I provided strategic
communication, consultation and remedies in that regard to our clients. I
have built relationships with claims managers, investigators, and other
business partners to facilitate investigations of claims and expedite any
claims payouts.
In my positions in the food service industry, I had the opportunity to
design menus, food processing facilities in compliance with HACCP
parameters and entire kitchen complexes focusing on proper storage and
rotation, sanitation, and elimination of cross contamination. The regular
practice of working in conjunction with a group of people from multiple
parties and just as many different entities to find solutions was something
required in my practices with Western Exterminator. Our Food Safety
Division was designed to extensively inspect and audit a facility; be it a
warehouse, food processing plant or a hotel, then work with the management
and operations to share the assessment along with a plotted course of
correction. Additionally, working with high volume processors allowed me to
recognize that we are in fact part of not just a local, but also a world
market, where sustainability and humane harvesting are of paramount concern
to long-term viability of the best food products from our back yard and
around the world. As a Corporate Chef it was necessary to identify, analyze
and communicate food trends to my Research and Development Teams and
together we designed menus that
capitalized on the data and our market segments, then we took the new
products to 'test' markets. Subsequent sales information gathered was
analyzed and the results brought to the board to review for recommendations
on system wide distribution and sales. My familiarity, certification in
and applied knowledge of Good Management Practices (GMPs), Standard Safe
Operating Procedures (SSOPs), and HACCP compliance has allowed me to
further guarantee the safest possible products for our customers.
In addition to my management skill set and food service background, I feel
my experience as a lifelong fisherman and boater uniquely qualifies me to
excel in the field of Loss Control/Risk Management. Some of my strongest
skills lie in my ability to directly and convincingly communicate among a
wide range of personalities allowing for greater relationship management
and team building and leading. My refined conflict management skills are
indicative of the influence, tact and empathy necessary to achieve positive
outcomes. I feel that my varied career positions and combined life
experiences uniquely qualify me for the position of Customer Service
Representative and I very much look forward to being given the opportunity
to become a member of your team.
Thank you for your time and consideration.
Best regards,
Jeff Davidson
Jeff Davidson
17412 Kurt Lane, Huntington Beach, CA 92647
714-***-**** (h) ? 714-***-**** (c) ? abhxyf@r.postjobfree.com
Qualifications Summary:
. Five years as a Commercial Marine Insurance Agent
. Skilled at consulting with clients (insured), to analyze and delineate
potential risk management situations
. Developed strategic plans with underwriters and clients to recognize,
acknowledge and reduce their exposed risks
. Possess extensive knowledge of the marine industry as a lifelong boater
and boat owner through both professional and personal experience
. Proven relationship development skills that complement the ability to
constructively critique a risk while empowering the client to act on my
recommendations
. Proven leadership, motivational and team player skills allowing for
greater team performance and client satisfaction
Professional Experience
HAYDEN Insurance, Newport Beach, CA 2007- present
Licensed Agent
Continued focus on the Commercial Marine market with target markets being
ferries and service ships, marinas, shipyards and fuel docks, and boat
builders and dealers. My working knowledge of California and NCCI rules has
enabled me to support my clients with Worker's Comp, Jones Act and United
States Longshoreman's and Harbor Workers act issues and filings, affording
them the proper protection at the most competitive rates. Assisted clients
in designing and implementing Loss Prevention and Risk Management plans of
operation; effectively mitigating exposures and claims. Interacted with
investigators, adjusters and auditors throughout claims processes while
acting as our insureds' advocate.
UNICKEL and Associates, San Bernardino, CA 2004-2007
Licensed Agent
Built book of business that focused on commercial marine, food service and
garage keepers. Developed client relationships and assisted them in
understanding their insurance needs and minimizing their exposures to
business-specific and inherent risks. Completed commercial marine insurance
classes for both C.E. credit and to enhance my knowledge of the specifics
of marine coverage.
Jeff Davidson
Page 2
Yoshinoya Beef Bowl, Torrance, CA 2003 - 2004
Corporate Chef
Oversaw the Research and Development and Food Production in the United
States for Japan's premier fast food restaurant. Core responsibilities of
the Research and Development focused on new menu items, test marketing and
analysis of those items and if successful, full integration into the menu.
Additionally, I performed inspections and audits of the facilities of our
Processing Partners for food safety and HAACP compliance and interfaced
with City/County building officials, health inspectors and facility
engineering/operations to insure that facilities were maintained to
exacting standards, and that food was handled and prepared according to the
California Uniform Retail Food Facilities laws. Also assisted the
Purchasing Director to insure availability and delivery of perishable
products and chemical products with a safe and rapid supply line
distribution.
Western Exterminator Company, Anaheim, CA 2000 - 2003
Food Safety Specialist
Designed food safety training programs; provided on-the-job training at
wholesale and retail food facilities; audited FDA, USDA, and CURFFL food
facilities; taught nationally recognized food safety classes and provided
sales and marketing for these programs. Also was responsible for
commercial pest control sales and pest control quality assurance audits.
Held certified licenses as California Board of Structural Pest Control,
Branch II Applicator, American Institute of Baking Food Safety
Certification, Certified Professional Food Manager and ServeSafe, National
Registry, and Experior Trainer.
Meze, Los Angeles, CA 1996 - 2000
Executive Chef
Executive Chef for high-end, 125-seat Mediterranean restaurant. Aspects of
the job included increasing revenues and cost efficiency, upgrading
sanitation procedures and practices, designing training programs, educating
staffs on cooking practices, food safety and hygiene, menu design and
reconfigurations and recipe formulation. Supervised two sous-chefs and a
kitchen crew of 25.
Jeff Davidson
Page 3
EDUCATION:
California State University at Northridge
Bachelor of Science, 1989
LICENSES AND CERTIFICATIONS:
. California Property and Casualty Insurance License
. California Board of Structural Pest Control, Branch II
Applicator
. Certified Professional Food Manager
. American Institute of Baking Food Safety Certification
. ServeSafe Trainer
. Experior Trainer
ASSOCIATIONS / OTHER:
. United Anglers, General Member
. Boat Owners of the US, General Member
. Southern California Youth Rugby Council Board Member
. Current Player with Division I Back Bay Sharks Rugby Club
. Coach Back Bay Youth Rugby Club
OTHER LANGUAGES:
Conversational Spanish.
SKILLS:
Applied Management Database, Microsoft Office (Excel, Word, Outlook,
PowerPoint)
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