Customer Service Manager

John Griffin

**** ****** ******* ***** ********, MS 393**-***-*** 5909 ************@*****.***

Qualifications for Engineering, Plant and General Management

Manufacturing, Operations

Offers extensive experience in the start up, turnaround, consolidation and growth of multimillion dollar

manufacturing facilities. Introduces and leads strategies, processes, systems, and techniques that result

in the maximization of production and the reduction of operational expenses. Provides team members

with the guidance and motivation to exceed objectives. Communicates effectively with all levels of

personnel, partners, and clients.

Areas of Expertise

Operations Management Six Sigma and Lean Manufacturing Facility Management

Budget Preparation Implementation Product Development

P&L Administration Strategic Planning Expense Control

Engineering Principles Process Improvements High Performance Teams

Manufacturing Contributions

Championed Six Sigma projects that delivered more than $2MM in verified savings.

Increased productivity to the highest levels in a plant’s 40 year history, reduced the cost of quality by

50%, and improved the on time delivery of products from 80% to 98%.

Led the installation of equipment and a major process line that resulted in $3.5MM in revenue without

disruptions to the customer’s supply chain.

Improved assembly quality and design, reducing reworks and quality complaints.

Established process improvements and manufacturing methods, reducing cost and enhancing

profitability.

Reorganized and decentralized a region to provide a responsive operating structure and higher

levels of customer service quality.

Coordinated the start up of a centralized computer graphics center that facilitated the consolidation

of pre press graphics departments in ten plants.

Professional History

Avery Dennison

2005 Present

Manager of Engineering and Continuous Improvement

Managed the Engineering, Maintenance, and Enterprise Lean Sigma Departments in a $400 million dollar

multi purposed manufacturing and distribution center.

Installed new technologies to significantly increase productivity

Site lead for planning a managing a $5 million major building expansion.

Introduced Total Productive Management to increase machine reliability

Improved the site’s Lean Assessment Score by 50%

Currently responsible for the site’s quality program and initiatives

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Professional History Continued

Standard Register

2002 2005

Plant Manager

Leads plant operations, including the administration of P&L for a 180 person team and all operating

aspects of a $38MM digital and offset print facility. Orchestrates the development and start up of new

products, including variable digital paper products.

Achieved the successful turnaround of this under performing facility into a profitable and reliable

entity.

Functioned as interim plant manager for the company’s Dallas variable print facility.

EGO Vehicles

2001 2002

Director of Operations

Coordinated the start up of this company’s manufacturing and distribution operations focused on the

international marketing efforts of a two wheel electric vehicle prototype. Oversaw assembly, fabrication,

process design/improvement, and the maintenance of subassembly quality standards as well as

subcontractor operations. Developed and maintained assembly work instructions and quality standards.

Generated proof of concept/engineering criteria for the final design.

Increased production from zero to levels that enabled market introduction.

PrintXcel (previously Poser Business Forms)

1991 2001

Plant/General Manager

Directed sales operations as well as administered P&L for this $19MM business document printing facility

with 160+ employees. Duties include the development of fiscal budgets and capital plans as well as

management of regional sales and customer service.

Achieved sales growth of more than 8.5% within this maturing industry while improving performance

ratios in the areas of waste, cost of quality, and on time delivery.

Vice President/General Manager Eastern Region Directed sales and P&L administration for a five plant

region, including the development of operating budgets and strategic plans.

Spearheaded a team that won an $8.5MM, multi year, printed products supplier agreement.

Vice President of Manufacturing

Supervised and managed manufacturing operations within the company’s five plants, including business

growth that resulted in the opening of seven additional manufacturing establishments. Evaluated

acquisition candidates and coordinated the acquisition of manufacturing operations.

Launched quality improvement and waste reduction programs that resulted in cost reductions.

Monitored the performance of manufacturing systems, including pricing, order entry, shop floor,

scheduling, and inventory.

Improved the company’s EBITDA from 4% to 12% in six years.

Data Documents

1982 1991

Director of Operations

Spearheaded manufacturing operations within this $15MM direct mail and data services facility. Duties

included the management of 10 supervisors and 110 employees.

Achieved annual sales increases ranging from 10% to 15%.

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Data Documents

Manager of Industrial Engineering

Maintained engineering standards focused on quality, performance, planning, and inventory. Served as

the liaison for manufacturing specifications and components of a companywide, production control

system. Researched equipment and improvement strategies.

Introduced a comprehensive PC based estimating system that reduced quote time and improved

accuracy/trackability.

Education

Bachelor of Mechanical Engineering Degree, University of Florida

Skills and Practical Training

Industrial Engineering Certificate, Maynard Institute

Crosby Quality College Leadership Forum, Crosby Quality College

Six Sigma Champion, Standard Register Corporation

ISO (International Organization for Standardization), Standard Register

Kemper Treger Project Management, Avery Dennison Corporation

Lean Transactional Training, Avery Dennison Corporation

Kaizen Facilitation, Avery Dennison Corporation

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