Post Job Free

Resume

Sign in

Customer Service Project

Location:
Grandview, MO, 64030
Posted:
January 13, 2011

Contact this candidate

Resume:

Cherie Faulconer Mobile: 573-***-**** ( Email:

abhxwe@r.postjobfree.com

OBJECTIVE:

Seeking to obtain a Unit Secretary position in an organization where I can

utilize my 10 years of progressive experience and my professional skills

for performing efficiently. Quality education blended with a sense of

responsibility enables me to deliver promising work in a professional

environment.

SUMMARY OF QUALIFICATIONS:

. Gaining an in-depth knowledge of Medical terminology

. Familiarity with data collection, data analysis, and outcomes

reporting in regards to risk and status

. Proficient in Microsoft Office programs and Internet Explorer

. Ability to coordinate work promptly and accurately

. Effective communicative skills and customer care ability

. Ability to type a minimum of 40-50 words per minute

. Capability of effectively organize and prioritize work demands

. Ability to execute quality service under strict deadline and

extreme pressure

PROFESSIONAL EXPERIENCE:

Water For The World www.water4world.net April

2006 - June 2009

Contract employee through LQI; Lake Ozark, MO

Administrative Assistant

Duties:

. Played a major role in the set up of the local office, created a

filing system, company documents and spreadsheets, and all other

components necessary for office start up.

. Maintained accurate records and ensured confidentiality of data.

. Managed contributions process and provided customer service to the

donors funding the project.

. Prepared reports and performed QuickBooks Bookkeeping functions.

. Participated in board meetings to obtain objectives for resolution and

to maximize program exposure.

. Worked with graphic design company(s) to develop and maintain website

presence.

IBM GLOBAL BUSINESS SERVICES April 2004 -

April 2006

Contract employee through Compass IT, KC, MO

Project Management Assistant

Duties:

. Provided support for multiple managers and team members on a strict

deadline oriented project for the USDA Farm Services Agency.

. Executed excellent customer service and problem resolution as required

to reach project objectives.

. Maintained spreadsheets, reports, and scheduled meetings.

. Assisted with the HR Management procedures. Composed job orders,

screened resumes and scheduled interviews, worked with suppliers to

distribute job requirements, distributed resumes to managers and

managed feedback.

. Participated in weekly status calls, bimonthly IBM Leadership calls

and weekly Program Level Risk and Issues meetings to obtain objectives

for resolution.

. Posted IBM documents and spreadsheets in the IBM internal database and

ensured confidentiality of data.

DEMDACO Jan 2002 - April

2004

Leawood, KS

Commissions Financial Analyst

Duties:

. Prepared commission reports and payments, and monitored commissions

for payment accuracy.

. Processed adjustments, prepared and distributed weekly invoice reports

and statements, and determined when commissions should be deducted for

delinquent accounts.

. Point of contact to multiple Sales Rep Groups and ensured

confidentiality of accounts.

. Assisted in preparing management reports and worked with Crystal

Reports, CRM, and VMFG.

. Began my career with DEMDACO in the Accounts Receivables department

for approximately 6 months posting payments, running A/R reports and

monitoring and tracking customers.

ALAMOSA PCS Oct 2001 - Dec

2001

Temp through TRC Staffing, Leawood, KS

Financial Analyst

Duties:

. Maintained Accounts Payable, account reconciliation, and committee

spending reports.

. Coded, routed, and tracked invoices through the filed approval

process.

. Tracked and analyzed costs associated with multiple projects and

vendors.

BLACK & VEATCH Aug 2001 - Oct

2001 Temp through TRC Staffing, Overland Park, KS

Financial Analyst

Duties:

. Prepared Letters of Credits applications, fee schedules, account

reconciliation and other management reports. Prepared and maintained

files for LOC and Surety bonds.

. Foreign Currency (FX) Management; purchased and sold foreign

currencies, prepared foreign currency hedging analysis and updated

CFER FX files monthly.

. Prepared documents for foreign bank accounts and updated international

cash balance reports.

IBM GLOBAL BUSINESS SERVICES Apr 2000 -

Jul 2001

Contract employee through Compass IT, Olathe, KS

Project Management Assistant

Duties:

. Provided support for multiple managers and team members on a strict

deadline oriented project for the Sprint PCS Application Development /

Delivery project.

. Executed excellent customer service and problem resolution as required

to reach project objectives.

. Performed account reconciliation, A/P and project reporting.

. Assisted with the HR Management procedures. Composed employment

advertisements, screened resumes and scheduled interviews, worked with

suppliers to distribute job requirements, distributed resumes to

managers and managed feedback.

. Maintained weekly and monthly spreadsheets and reports, and tracked

purchase orders throughout the company's finance and purchasing

departments.

EDUCATION:

Medical Terminology (currently enrolled) Des Moines University - online

course www.dmu.edu

B.S. Business Administration University of Central Missouri -

Warrensburg, Missouri

A.A. Degree Longview Community College -

Lee's Summit, Missouri

[pic]



Contact this candidate